- TekSynap (Silver Spring, MD)
- …a culture of ownership, accountability, and high-quality service delivery . The IT Service Desk Manager will ensure superior customer service , ... and maintain ITIL-aligned processes and best practices, ensuring consistent and high-quality service delivery . + Proactively identify areas for improvement and… more
- PenFed Credit Union (Mclean, VA)
- …it's about being a part of the PenFed family. PenFed is hiring a (Hybrid) Sr. Manager , IT Apps Delivery at our Tysons, Virginia location. The primary purpose ... working to ensure our organization is providing world class service to our members, employees, and our communities. We...of this position is to lead an IT team in the development, delivery and… more
- NuAxis Innovations (Washington, DC)
- ** IT Service Desk Quality Assurance Manager ** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT ... + Quality Assurance Manager (QAM) with Enterprise IT Help Desk/ Service Desk Background + The... Service Management (ITSM) roles, including Quality Assurance, Service Delivery , or IT Operations… more
- GovCIO (Bethesda, MD)
- **Overview** GovCIO is currently hiring for an Operations/Customer Service Delivery Manager for our NIH-CIT proposal. This position will be located in ... $144,497.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5787/operations-customer- service - delivery - manager /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-MD-Bethesda_ **ID**… more
- Xerox (Washington, DC)
- Service Delivery Manager - DoD/Federal...administration or a related field + Strong experience of service delivery , IT or consulting coupled ... commitments delivered within cost targets, overall profit and revenue growth. The Service Delivery Manager - DoD/Federal Accounts role is a key services… more
- Ensono (Washington, DC)
- Senior Service Delivery Manager -...you to apply.** **Required Qualifications** + 5+ years of IT Service Management experience in a client-facing ... client advocate and a point of escalations for client service delivery needs. + Coordinates internally across...organization to confirm the right level of participation across IT and the business to drive success and achieve… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** At GDIT, people are our differentiator. As a Enterprise Service Delivery Manager you will help ensure today is safe ... is smarter. So what is required of the Enterprise Service Delivery Manager on a...+ Manage and respond to data calls and other IT service requests. + Ability to analyze… more
- CACI International (Washington, DC)
- …team structure; measures effectiveness using detailed performance metrics where practical + Champions IT /IM service delivery standards and values across the ... across strategic goals and efficiency requirements and initiatives IAW the IT Service Management standards (DoDI 8440.01 DoD Information Technology… more
- ManTech (Herndon, VA)
- ManTech seeks a motivated, career and customer-oriented **Senior Service Delivery Program Manager ** to join our team in the DC, Maryland, and Virginia ... and others to maintain focus on key requirements and service delivery opportunities and issues + Taking...office environment and maneuver in data center and other IT equipment installation locations. + Constantly operate a computer… more
- CACI International (Washington, DC)
- …team structure; measures effectiveness using detailed performance metrics where practical + Champions IT /IM service delivery standards and values across the ... IT Systems Engineering Manager Job Category:...team compliance with enterprise vision and governance policies/procedures/regulations, schedules, service delivery quality, and stakeholder engagement plans/actions… more
- Sciolex Corporation (Chantilly, VA)
- …the customer's vision against customer needs to seek opportunities to influence and improve IT service delivery options + Assist customers with evaluating ... the perfect opportunity for you. Qualifications & Physical Requirements IT Requirements Manager Immediate opening for an...and document needs, and then communicate those needs to IT Service Providers for planning purposes. Responsibilities… more
- Amazon (Herndon, VA)
- …or other cloud offerings - 6+ years of experience working in a customer-facing service delivery or technical account management role, with a high level of ... services and features to run their mission-critical applications. The Senior Cloud Service Deliver Manager is engaged with the client account level and is a… more
- General Dynamics Information Technology (Springfield, VA)
- …Information Systems Management **Skills:** Information Technology Infrastructure Library (ITIL), Service Delivery ,Team Management **Experience:** 15 + years ... monitoring, management, administration, performance optimization, and maintenance for assigned IT service areas, devices, applications, and infrastructure. *… more
- General Dynamics Information Technology (Washington, DC)
- …DevOps methodologies. + Demonstrated experience with SLA/OLA management, Knowledge Management. Service Delivery , Continuous Service Improvement, and Problem ... Yes **Job Description:** **Job Description** Transform technology into opportunity as an ** IT Systems Manager ** with GDIT. A career in enterprise IT means… more
- SAIC (Chantilly, VA)
- …concepts to non-technical stakeholders + Demonstrated experience supporting complex, large Enterprise IT programs that include Service Delivery , Agile ... of national importance. We are seeking a highly motivated ** IT Program Manager ** to join our National...security practices into operational processes and ensuring the continuous delivery and maintenance of secure and efficient systems, and… more
- General Dynamics Information Technology (Washington, DC)
- …with ServiceNow + Demonstrated experience with SLA/OLA management, Knowledge Management. Service Delivery , Continuous Service Improvement, Change Management, ... Required:** Yes **Job Description:** Transform technology into opportunity as an ** IT Operations Manager ** with GDIT. A career in enterprise IT means… more
- General Dynamics Information Technology (Arlington, VA)
- …**Job Description:** Seize your opportunity to make a personal impact as a Sr IT Program Manager supporting our Federal Government Customer. GDIT is your place ... At GDIT, people are our differentiator. As a Senior IT Program Manager you will help ensure...critical services in the following areas: + Managing the service desk for customer's IT Services. +… more
- CyrusOne (Sterling, VA)
- …between internal stakeholders, contractors, and external partners. + Collaborate with Service Delivery , Facility Management, IT , InfoSec, Customer ... The Global Security Technology and Construction Delivery Manager will play a pivotal...+ Works closely with the Construction and Physical Security Service Delivery teams, ensuring that security requirements… more
- Clark Construction Group, LLC (Mclean, VA)
- …and maintain effective vendor relationships to ensure optimal support and service delivery .** + **Ensure all application-related processes and systems ... Location: McLean, VA (on-site) **The IT Applications Manager - Human Resources...**Drive continuous improvement initiatives to enhance application support and service delivery .** **Basic Qualifications:** + **Bachelor's degree… more
- Amentum (Washington, DC)
- Job Description IT Operations Manager Amentum is a...will perform the following duties:** + Responsible for the delivery of IT service and ... and ensure its alignment with ITIL approaches. + Identifies IT operational requirements + Provides day-to-day leadership and quality...Auditor + Five years of experience in managing Enterprise IT operations similar in scope, to the requirements of… more