- Actionet Inc (Washington, DC)
- ActioNet has an opportunity for a Desk Side Support Manager requiring a Public Trust clearance in the Washington, DC metro area.Hybrid work is available.You will ... play a multifaceted role and be responsible for all desk side Support, providing all necessary personnel to fully and completely administer the hardware and software… more
- Actionet Inc (Washington, DC)
- …candidate will have an associate degree, 1 -2 years of IT or help desk experience, and a strong customer service mindset. This role supports the installation, ... eligibility for High Public Trust ActioNet is seeking a Tier 2 - Junior IT Specialist to provide dependable...1 -2 years of experience providing IT or help desk support in an enterprise environment. Basic understanding of… more
- Mynea360 (Washington, DC)
- …support across multiple time zones. Occasional travel required.**SELECTION CRITERIA:** ** Tier 1 (Essential):** Successful implementation of performance ... technical, functional, and system issues. Experience in training and supervising service desk staff and technical resources. Proficiency with release… more
- Itlearn360 (Washington, DC)
- …- 5 Years Diagnosing and resolving end user computer/peripheral problems - Required - 1 Year Providing second- tier support to end users, server, or mainframe ... The Client is looking for an entry level Help Desk Specialist to install and configure hardware and software...monitors the problem to ensure a timely resolution. Provides second- tier support to end users for either PC, server,… more
- Actionet Inc (Washington, DC)
- …Center personnel assigned to this contract Ensure Call Center personnel adhere to all Tier 1 SOPs Ensure satisfactory performance of contract task areas Train ... between all Tiers and manage the day-to-day operations of services, including incident, service requests, and end-user support. The right candidate works well with a… more
- Cogent Communications (Washington, DC)
- Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the ... also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits… more
- EmergencyMD (Bethesda, MD)
- …to Costco or Sam's 401K and much, much more! Role Designation: IT Service Desk Specialist Level II IT Security Designation: ADP/IT-II Investigation Required: ... runbooks, and user-facing guides to reduce repeat issues. Monitor service desk queues and metrics; identify trends...overflow coverage during peak periods and assist in training/mentoring Tier 1 technicians. Nalu Federal is an… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 .5) to join our support team operating within a secure Azure enterprise ... with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 .5-level issues related to Azure services,...knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may… more
- GovCIO (Washington, DC)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
- GovCIO (Washington, DC)
- …travel may be required to meet with customer representatives. **Responsibilities** + Manage and mentor Tier 1 Service Desk Technicians, ensuring that all ... The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment. This… more
- Red River (Chantilly, VA)
- …affect others; you seek to make those around you successful. We are looking for a Tier 1 Technician with an active Secret clearance to join our growing team! The ... Tier 1 Technician is primarily responsible for working on a team at the Service Desk . This position will handle technical support requests directly from… more
- Parsons Corporation (Reston, VA)
- …Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 ( Service Desk ) and Tier ... will be the first line of defense in resolving service desk issues and providing support for...other relevant Engineering field from an accredited university with 1 -4 years of experience + Top Secret (TS) security… more
- Leidos (Washington, DC)
- …a result candidates are expected to have experience managing at least some of the below services: + Tier 1 Service Desk + Tier 2 Desk Side and ... Justice. The program provides a range of IT services, including help desk , deskside support, Windows workstation engineering and maintenance, managed print services,… more
- GovCIO (Washington, DC)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7222/associate- service - desk -technician-%e2%80%93- tier -i-%28sca shift- 1 ... **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier...their own. + Answer incoming customer calls into the Tier 1 Help Desk +… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer...Help Desk Engineer will: + Provide frontline Tier I support service requests via ServiceNow… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 38527 **Summary** ** Tier 1 Help Desk ...service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk ... provide services to our nation. SecuriGence is seeking a ** Tier 1 Help Desk Analyst**...services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. + Simulates… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and ... requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- Koniag Government Services (Washington, DC)
- …Tier 2 Help Desk Engineer will:** + Serve as an escalation point for Tier 1 Help desk + Install desktop, laptop, and tablet computers, peripherals, ... LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support...hardware failures + Ability to analyze and assess customers' service request and provide prompt technical solutions + Knowledge… more
- CACI International (Sterling, VA)
- …team is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2. 1 (ITI2. 1 ) team in Northern Virginia! Join...knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk … more
