- Pearson (Hartford, CT)
- … Support groups. **Position Summary** **:** The Service Desk Tech 1, School Technical Support is an hourly position with 2 Shift Options; determined at a ... achieve both academic and personal success. **Department Summary:** The Customer Support department is part of the...hours of 8am-6pm EST. Agents will work remotely, providing technical support services to school teachers and… more
- Honeywell (Northford, CT)
- …roles including customer facing and operational roles such as customer service , order management, technical support or related fields + 5 years ... Support systems roadmap to create solutions to reduce customer demand and drive to self- service across...and written communications skills + Ability to present complex technical and support issues at peer and… more
- Robert Half Technology (New Haven, CT)
- …individual with a strong background in IT systems and customer service . Responsibilities: * Provide technical support to users, addressing ... incidents and resolutions. * Uphold company standards for customer service and technical support quality. Requirements * Minimum of 4 years of… more
- Aquarion Water Company (Monroe, CT)
- Customer Service Technical Lead Monroe, CT, US, 06468 Aquarion Water Company is the public water supply company for more than 750,000 people in 72 cities and ... is a wholly-owned subsidiary of Eversource. Job Summary The Customer Service Technical Lead reports...-related forms, and address process breakdowns within the start/stop service workflow. + Support outage communications and… more
- Cognizant (Hartford, CT)
- … Service Desk Support Analyst will provide first-level technical support and customer service for enterprise IT environments. This entry-level ... access, including EC2, S3, Azure AD/Entra ID, and MFA architecture. + Deliver customer service excellence in unified contact center environments, using Genesys,… more
- Oracle (Hartford, CT)
- … support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, Data Catalog, ... Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer ...for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic… more
- Oracle (Hartford, CT)
- …Adapters, + Good knowledge in Oracle Cloud Infrastructure, Oracle Database + Technical support experience & Troubleshooting skills **Desired Skills:** + Fusion ... **Job Description** As a Principal Support Engineer, you will be the technical...understand and resolve inter server communication issues. + Advanced customer support and communications skills. + Ability… more
- University of New Haven (West Haven, CT)
- …degree in computer science or networking preferred. + Experience providing technical support preferred. + Ability to resolve customer issues in a customer ... Technical Support Representative 2 Department:Office of...sciences, fine arts, business, engineering, public safety and public service . More than 100 academic programs are offered, all… more
- Pearson (Hartford, CT)
- …are already utilizing Connections Learning products and services. **Position Summary** **:** Family Technical Support will work remotely as part of our contact ... center primarily providing technical support services to students and caretakers...as assigned **Requirements** **:** + Exceptional phone manners and customer service skills + Outstanding written and… more
- CVS Health (Hartford, CT)
- …we do it all with heart, each and every day. **We are seeking an Executive Customer Service Technical Advisor to provide outstanding technical support ... you will be required to:** + **Provide front-line White Glove primary technical support to end-users including: C-Level executives on various support issues… more
- HUB International (West Hartford, CT)
- …**.** Overview: Responsible for providing technical assistance and workflow support to the Commercial Service , Marketing and Production team. ... for you.** We currently have an opportunity for an ** Technical Support Associate** to join our **Commercial...production of quality work and the provision of excellent customer service . + Conduct business in a… more
- Oracle (Hartford, CT)
- …IaaS, PaaS). Act as a trusted technical advisor and liaison between Customer and Oracle implementation, Support and Development teams in implementing best ... non- technical staff at all levels of the Customer organization. + Understanding of CSS Service ... organization performance and assisting in the development of support strategies. Issue Resolution: + Reviews service … more
- Oracle (Hartford, CT)
- …issues.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus ... Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer ...for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic… more
- Red Hat (Hartford, CT)
- …exceptional service experience + Gain a comprehensive understanding of customer technical infrastructures, environments, hardware, and product usage + Serve ... valuable insight to your customers. You will help facilitate technical support to your customers. You will...the customer experience + Collaborate with our support team on customer support … more
- iCIMS (Hartford, CT)
- …Customer Education and promote self- service resources. + Serve as the customer 's technical advocate in product or support escalations, coordinating ... ensure visibility across Customer Success, Product, and Support teams. + Provide insights on common technical...product roadmap planning. **Qualifications** + 2-5 years in a technical customer -facing role within SaaS, preferably HR… more
- Oracle (Hartford, CT)
- …Business vertical is reinventing and growing customers. The Advanced Customer Support service provides functional and technical improvement. Our team ... model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella… more
- Oracle (Hartford, CT)
- …a trusted advisor and primary point of contact for Oracle's most complex customer accounts, delivering optimal business and technical solutions. The role ... and OCI) with advanced account management skills to drive customer success, project execution, and sustained service ...needs. + Lead the review, development, and execution of technical delivery plans, collaborating with product, support ,… more
- Oracle (Hartford, CT)
- …with technical and non- technical staff at all levels of the Customer organization. + Understanding of CSS Service Portfolio (Cloud and On-prem). ** ... under OCI (SaaS, IaaS, PaaS). Act as a trusted advisor and liaison between Customer and Oracle implementation, Support and Development teams in implementing best… more
- CAI (Hartford, CT)
- Senior ServiceNow ITOM and ITAM Technical Consultant **Req number:** R6262 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a ... **Job Summary** As a Senior ServiceNow ITOM and ITAM Technical Consultant, you will be responsible for working with...team + Ensure adherence to ServiceNow platform standards and customer security policies + Participate in Agile ceremonies and… more
- Oracle (Hartford, CT)
- …and Azure. Act as a trusted technical advisor and liaison between Customer and Oracle implementation, Support and Development teams in implementing best ... **Job Description** This role will partner, influence and support project and leadership teams in strategy development...non- technical staff at all levels of the Customer organization. + Understanding of CSS Service … more