- Ivyhill Technologies LLC (Bethesda, MD)
- Ivyhill is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), ... Capital Regions' premier coordinating authority for appointing and referral management. Call Center Agents will be responsible for coordinating healthcare… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …quality. This is an onsite employment opportunity. Duties and Responsibilities: + Listen to Call Center Agent calls to determine patient experience. Will ... + Report opportunities for improvement (MICAs/Mis-booked Appointments). + Research Call Center Agent quality via...to Team Leads, Floor Supervisors and Appointing Chief. Monitor Call Center Agents phone calls… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …Training Assistant will provide support to the Lead Trainer with new hire training for Call Center Agents . This is an onsite employment opportunity. Duties ... monitoring observations, changes to standards, policies, and procedures. + Ensure all Call Center Appointing Agent goals and objectives are properly prepared… more
- Marriott (Bethesda, MD)
- …Maintain governance over all software titles used by onsite, remote, and partner company agents within the call center environment. Partner with HAM Managers ... with FinOps principles and cloud/SaaS license optimization strategies. Exposure to managing call center software suites (eg, workforce management, call … more
- Marriott (Bethesda, MD)
- …in a federated model, this role will lead and enable a team of local call center technicians (non-ITAM skilled) to perform daily asset management tasks while ... data reconciliation, and supporting evidence collection. Experience supporting multi-location or call center environments, with a mix of company-owned and… more
- Marriott (Bethesda, MD)
- …backlog, and roadmap. The ideal candidate has deep knowledge and experience in call center operations, ACD & IVR solutions, integrations with ServiceNow, and ... Undergraduate degree or equivalent experience / certification 5+ years experience in call center technology, ACD / IVR systems, or related fields… more