- Trustmark (Hartford, CT)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. Key ... Accountabilities: + Provides resolution to high volume of client/customer inquiries and requests over the phone, through a basic understanding of business rules, products and procedures. + Determines root cause and resolve client/customer issues, communicating… more
- Cardinal Health (Hartford, CT)
- …issues, researching accounts and providing resolutions in a high-volume call center . The Representative II , Customer Service Operations processes orders ... in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- State of Massachusetts (Springfield, MA)
- …MassDOT Talent Acquisition Team at ###@dot.state.ma.us. * For general questions regarding MassDOT, call the Human Resources Service Center at 857‐368‐4722. * For ... District of Columbia and certain US Territories and from some foreign nations; ( ii ) an employment reference check, and (iii) a satisfactory review of his/her driving… more
- WM (Windsor, CT)
- …assist in responding to customer inquiries + Acts as a liaison between call center representatives, supervisory staff and other departments + Performs ... as required by management. This may include training and providing feedback to call center representatives in addition to assisting with non-routine and… more