- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- PSI Services (Hartford, CT)
- …Learn more about what we do at: https://www.psiexams.com/ **About the Role** + The Quality Assurance Analyst is responsible for ensuring quality of ... business, as this work is crucial for supporting our customers first-hand with a quality service and maintaining our people-focused brand. + This is a full-time… more
- CVS Health (Westfield, MA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$42.00 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- CVS Health (Windsor, CT)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CenterWell (Hartford, CT)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- Integrated Polymer Solutions (Bloomfield, CT)
- …production schedules by coordinating inspection activities within the value stream and reporting quality issues to the Quality Assurance Supervisor. Kamatics ... / Senior Team Leader for work assignments and production scheduling. + Reports to Quality Assurance Supervisor for quality -related issues and concerns. Job… more
- Otsuka America Pharmaceutical Inc. (Hartford, CT)
- …applicable cGMP/GDP quality standards. This role will direct Biologics Quality Assurance support, including oversight of upstream and downstream biologics ... regulatory requirements. + Responsible for reviewing, drafting, and augmenting existing Quality agreements with external service providers to assure that… more
- Ensign-Bickford Aerospace and Defense (Simsbury, CT)
- …Develops, modifies, coordinates and documents the implementation, evaluation and maintenance of quality assurance programs and systems. + Issue internal and ... customer complaints and product defects. + Host external quality audits and participate in internal quality ...belief in the efficacy of genuine economic and social service , this cornerstone is the foundation of who we… more
- Ensign-Bickford Aerospace and Defense (Simsbury, CT)
- …in IPTs, FMEAs, new product development, and product failure investigations + Host customer quality audits and participates in internal quality audits. ... Develop, modify, coordinate and document the implementation, evaluation and maintenance of quality assurance programs and systems + Maintain product First… more
- Otsuka America Pharmaceutical Inc. (Hartford, CT)
- …regulatory requirements + Responsible for reviewing, drafting, and augmenting existing Quality agreements with external service providers to assure that ... Sciences + Ten years of combined and/or pharmaceutical manufacturing, QA or QC assurance roles managing and directing quality oversight of commercial and… more
- Cadrex (Agawam, MA)
- …and written form + Ensures that employees adhere to schedules and customer service requirements + Works in conjunction with Quality Assurance to make ... and motivation of assigned employees to achieve company goals of quality , production, safety, and continuous improvement. KEY RESPONSIBILITIES + Develops and… more
- Prime Therapeutics (Hartford, CT)
- …or designated customer contacts. + Directs operations account manager in resolving customer service issues and actions supportive of the achievement of ... customer service requirements including attainment of performance...ensuring ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, … more
- CVS Health (Hartford, CT)
- …objective of this role is End-to-End ownership of one of our Aetna Tech NextGen customer service applications and to be the custodian of product quality . ... identifying issues? Do you have the drive to exceed customer expectations, then read on! The mission of the...This includes defining the overall quality assurance strategy, including automation strategies, test methodologies, tools, and… more
- Oracle (Hartford, CT)
- …work with a team of engineers responsible for building a new cloud service to improve collaboration among different development and operations teams. You should be ... individual in the team that builds and evolves this service over time with new capabilities and optimizations. A...of a start-up, working on a critical greenfield software assurance project collaboratively with our cloud and site reliability… more
- Oracle (Hartford, CT)
- …(IC5) you will play a key role in designing, building, and operating our next-generation Assurance Service . You should be both a rock solid coder and a ... + Architect, design, and deliver large-scale, distributed software systems for the OCI Assurance Service with a focus on reliability, compliance, and security. +… more
- Eversource Energy (Windsor, CT)
- …+ Leads a team of approximately 15 Residential or Business Customer Service Representatives in delivering high quality service to Eversource customers, ... top tier customer experience by leading our Customer Service Representatives in providing world class...including ACD, IVR, Workforce Management and Quality Assurance tools\. + Demonstrate familiarity with Social Customer… more
- Oracle (Hartford, CT)
- …with industry trends, tools, and best practices to help shape the future of Assurance Service . Disclaimer: **Certain US customer or client-facing roles may ... key role in designing, building, and operating our next-generation Assurance Service . As part of a dynamic...Contribute to the technical vision and roadmap by delivering high- quality , well-tested, and secure code. + Ensure solutions adhere… more
- Dymax Corporation (Torrington, CT)
- …people, maintenance services, and resources + Improve capabilities of Dymax production and quality assurance by working with Quality and Engineering in ... electromechanical manufacturing by emphasizing and inculcating the highest standards of customer intimacy, quality and assembly shop expertise, and safety.… more
- Baystate Health (Palmer, MA)
- …meet financial targets. + Ensure cost-effective use of resources while maintaining high- quality service standards. + Oversee procurement processes and partner ... as Joint Commission and DPH. + Maintain departmental policies, procedures, and quality assurance programs. + Oversee recipe standardization, food safety,… more
- Lumen (Hartford, CT)
- …coordination across multiple business units. This position will specifically focus on quality assurance testing with a concentration on operating systems and ... product improvements + Analyze complex test data and functional outcomes to drive quality assurance in diverse, real-world conditions + Draft clear concise… more