- Merck & Co. (Boston, MA)
- …Development Sciences (RaDS) value team in R&D IT brings together product management , engineering, and data science expertise. We enable data, technology and services ... more productive and enable innovation.We are seeking a motivated and talented Product Manager to join the RaDS Product organization. The position will report to… more
- S&P Global (Boston, MA)
- …(for internal use):** 11 **About the Role:** We are seeking a strategic and people-focused ** Manager , Customer Success Management - Americas** to lead a ... with client engagement, strategic planning, and cross-functional collaboration. **The Team:** Customer Success Management is a dynamic global function… more
- Amazon (Boston, MA)
- …of the rapidly growing Customer Success COE. As the Partner Customer Success Development Manager , you will lead on content creation, including ... in the technology industry focused on customer success or in go-to-market roles, or management ...clients on go-to-market topics - 7+ years in partner management , customer success , or in… more
- ServiceNow, Inc. (Waltham, MA)
- …the world work better for everyone. **What you get to do in this role:** The Customer Success Manager (CSM) is the primary point of contact / orchestration ... on the function or industry. + 3+ Years of related work experience; Customer Success , Project Management , Business Admin, and/or SaaS. + Ability to take… more
- Validity (Boston, MA)
- About the Role We are seeking a dynamic and experienced Customer Success Manager who will act as a strategic partner to our clients: owning product adoption, ... account growth and expansion in collaboration with the Account Manager + Serve as the internal voice of the...and Education + 3+ years of experience in a Customer Success , Account Management , or… more
- allego (Waltham, MA)
- As an Allego Customer Success Implementation Manager , you will be at the forefront of our customer journey, playing a pivotal role in ensuring the ... platform for new customers. You are a seasoned project manager with a strong customer -centric mindset and...launch that positions them for long term adoption and success , and smooth transition to the post-implementation experience. Our… more
- Autodesk (Boston, MA)
- **Job Requisition ID #** 25WD88758 **Position Overview** As a Customer Success Manager within the Autodesk Education Experiences (AEX) organization, you will ... with these customers. We are looking for an experienced Customer Success Manager who is...team and executive sponsors **Minimum Qualifications** + Experienced in customer success management , or sales… more
- allego (Waltham, MA)
- Allego's curious and self-driven Customer Success Managers have a direct impact on Allego's growth. As a CSM, you are ultimately responsible for the high touch, ... success as if it is your own! Our Customer Success team is collaborative, energizing, and...in a fast-paced SaaS client services role, including new customer implementation, onboarding, and ongoing relationship management … more
- Confluent (Boston, MA)
- …One team. One Data Streaming Platform. Data Connects Us. **About the Role:** The Strategic Customer Success Manager (SCSM) will play a key role in driving ... customer success , retention, and subscription expansion within...degree or equivalent experience + B2B experience in account management , sales or consulting role with proven results within… more
- Amazon (Westborough, MA)
- …you need to invent with us in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between AR and Operations coaching ... enabling product and/or process changes to improve system performance and customer sentiment. The successful candidate will work backwards from customer… more
- PagerDuty (Boston, MA)
- …of customer centricity, and understanding the motion to win in the enterprise. The Customer Success Management team acts as a Trusted Advisor to our ... Team Management : + Lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management… more
- EBSCO Information Services (Boston, MA)
- …and Editorial-to deliver a seamless and value-driven customer experience. The Customer Success Manager will ensure consistent service delivery across ... global, inclusive mission. Join us to help make an impact. **Your Opportunity** Customer Success Managers (CSMs) partner with EBSCO Clinical Decisions customers… more
- Point32Health (Canton, MA)
- …leading two heavily regulated annual survey programs and strategic improvement initiatives. The Customer Experience Program Manager is key role on the enterprise ... improvement. Using a research-based and data-driven approach while grounded in customer -centricity, the CX Measurement & Improvement Program Manager will… more
- Broadcom (Boston, MA)
- …have a Candidate Account, please Sign-In before you apply.** **Job Description:** ** Customer Portfolio Manager ** **Overview** This position is responsible for ... to build a sustainable book of business for future success in your assigned region. **Key Responsibilities** + Own...pipeline forecasts and business health checks to local sales management and senior Customer Portfolio Management… more
- EPAM Systems (Boston, MA)
- …Req.#550050164 **\#LI-DNI** **Responsibilities** + Lead, mentor, and manage a team of customer success professionals, project managers, and other PMO staff + ... highlighting key performance indicators + Act as a delivery manager for high-priority programs and as an escalation point...across many stakeholders in the construct of delivering overall success for the customer + Develop effective… more
- Dodge Construction Network (Boston, MA)
- Customer Engagement Manager Location: Remote, United States, United States **Description** The Customer Engagement Manager is a key member of our Go to ... to realize value through their partnership with Dodge. The Customer Engagement Manager supports the customer...and Skills_** + 2+ years of relevant sales, account management , or support experience supporting SaaS based software +… more
- Amazon (Boston, MA)
- …of the State, Local, and Education space by paving the way for innovation through customer advocacy? Do you have the program management and technical acumen to ... 's mission? Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to come join...operating models / structures to drive scale and long-term success through the application of AWS frameworks and mechanisms.… more
- DoorDash (Boston, MA)
- …About the Role DoorDash is looking for a Learning and Development Senior Manager who will lead the customer experience learning and development strategy ... About the Team As DoorDash's largest core operating team, Customer Experience and Support Operations ensures that when there...experiences. You will report to the Director of Teammate Success . You're excited about this opportunity because you will… more
- Celestica (Boston, MA)
- …Country: USA State/Province: New Hampshire City: Remote Employee US **Summary** The Global Customer Business Unit General Manager 2 leads a team of multiple ... and get approval for customer solutions **Key Activities/Tasks** + Customer relationship management (issues, projects, escalations, etc.) + New business… more
- PulteGroup (Westborough, MA)
- …part of our team, let's talk about your career with PulteGroup! Job SummaryThe Customer Care Manager II is responsible for managing homeowner service requests in ... in his/her assigned area. The primary responsibility of the Customer Care Manager II is to respond...computer literacy + Skilled in conflict resolution to address customer concerns effectively + Knowledge of cost management… more
