- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …well as reinforces quality and customer service standards + Oversees functions of Customer Contact Center to include assigning staff shifts and schedules ... and most effective, efficient use of Contact Center Triage Consultants + Possesses strong customer ...experience in supervisory or leadership position in a call/ contact center . Minimum of 3 years full-time… more
- SCRAM Systems (Hartford, CT)
- …, with at least 4 years in a leadership role focused on contact center solutions or SaaS. * Experience with platforms like Genesys, NICE inContact, Five9, ... Summary: We are seeking an experienced, results-driven Director of Contact Center Sales to lead and scale...at client organizations. * Collaborate with Marketing, Product, and Customer Success to refine value propositions and enhance the… more
- WM (Windsor, CT)
- …: + 1 year of Customer Service Experience required. + Contact Center experience preferred. B. Certificates, Licenses, Registrations or Other ... customer calls, acting as the primary point of contact to address customer inquiries, schedule services,...achieve call center goals and enhance the customer experience , consistently striving to exceed … more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service. + Demonstrates exceptional understanding of military culture and ... is maintained. + Acts as a clinical Point of Contact (POC) for the supervisors when indicated by business...+ 8 -- 15 years of relevant post-graduate work experience in counseling, social work, and mental health services.… more
- Torrco (East Windsor, CT)
- …closely with the warehouse, purchasing, and outside sales reps to ensure a seamless customer experience . + Attend team meetings and provide feedback to help ... Design Center Sales Consultant Job Details Job Location East...products. With our commitment to excellence and exceptional client experience , we've established ourselves as a premier destination for… more
- Cardinal Health (Hartford, CT)
- …ensuring cross functional partners are aligned + Logistics and Supply Chain knowledge and experience is preferred + Brings a customer service mindset to their ... our Sales and Marketing teams to drive efficient and positive customer -facing interactions. This includes several critical processes that are highly cross-functional… more
- The Cigna Group (Bloomfield, CT)
- …**Key Responsibilities** **Visitor Experience ** + Serve as the primary point of contact for all learning center visitors + Create a welcoming atmosphere ... The Learning Center Manager is responsible for overseeing the day-to-day...and visitors. This role combines facilities management with exceptional customer service to create a welcoming, safe, and comfortable… more
- The Goodyear Tire & Rubber Company (Wethersfield, CT)
- …#womentrades #diversityintech #skilledtrades #futureofwork, Service Manager, Automotive Service Center Manager, Vehicle Service Manager, Service Operations Manager, ... pay offered may vary depending on factors such-as job-related knowledge, skills, experience , and market location. Selected candidates may be eligible for a number… more
- Hartford HealthCare (Newington, CT)
- …across the system. *_Department Description:_* The Hartford HealthCare Care Logistics Center (CLC) is newly-formed Hartford HealthCare entity that manages patient ... CLC handles all questions about bed availability, transfers, etc., at our hospitals. The center strives to get every patient to the right place for the right care… more
- Hartford HealthCare (Newington, CT)
- …organization. 3. The position applies nursing knowledge derived from education and experience as the foundation for clinical triage and placement decisions and ... of Responsibilities_* * _Patient Throughput_ o Be point of contact to communicate with physicians and nurses throughout the...OR staff and the Medical Director of the Transfer Center . o Develop effective relationships with EVS and Transport… more
- Humana (Hartford, CT)
- …each call while providing a perfect call experience . The Medicare Inbound Contact Representative 2 addresses customer needs which may include complex benefit ... and help us put health first** The Medicare Inbound Contact Representative 2 represents the company by addressing incoming...+ Associate or Bachelor's degree + Previous inbound call center or related customer service experience… more
- Meta (Hartford, CT)
- …(DEC) organization to direct contracting across the full E2E project lifecycle of data center campuses in North America. There has never been a more exciting time to ... of industry leaders! **Required Skills:** Lead Contracts Manager - Data Center Design, Engineering & Construction Responsibilities: 1. Direct the overall contract… more
- American Red Cross (Farmington, CT)
- …of education and work experience is required. + Minimum of one year customer service experience in public setting is required. + Physical requirements may ... you will touch millions of lives every year and experience the greatness of the human spirit at its...consistent style of professionalism. + Will have frequent external customer (donor and sponsor) contact . **_BENEFITS FOR… more
- Nordstrom (Farmington, CT)
- …team member enjoys working in a fast-paced, high-energy environment. You'll make the customer experience quick, easy and fun while helping customers uncover the ... Sales and Cashier: * Create a smooth fitting room experience by greeting customers and taking them to their...all technologies used in the store environment * Defuse customer situations and provide resolutions in a timely and… more
- Fresenius Medical Center (Bristol, CT)
- …procedures, and training. Supports the FMCNA's mission, vision, values, and customer service philosophy. Supports the FMCNA commitment to the Quality Enhancement ... meet the practice requirements in the state in which he or she is employed. ** EXPERIENCE AND REQUIRED SKILLS** **:** + 0 - 1 year's related experience .… more
- Sharecare (Hartford, CT)
- …requirements impacting customer support function **Qualifications:** + 3+ years of contact center supervision or management + Bachelor's degree preferred + ... is primarily responsible for maintaining effective internal support for contact center teams assigned to Sharecare Health...Experience in customer service with excellent communication… more
- Hartford HealthCare (Hartford, CT)
- …education preferred. * A minimum of two-three years of customer service experience in a call center environment preferred and or previous experience ... most cases we are the first means of telephone contact the customer has with Hartford Hospital...customer service that drives quality and an exceptional customer experience . * Maintains thorough knowledge of… more
- The Hartford (Hartford, CT)
- …accuracy and consistency, and highly scalable data pipelines that support agentic solutions for Contact Center agents. + Stay up to date on emerging AI trends, ... to shape the future of The Hartford. The ideal candidate has experience in developing scalable data environments, launching data products, enabling AI/ML solutions,… more
- Highmark Health (Hartford, CT)
- …and/or in person from individual members, groups, providers and brokers in a customer service center . Troubleshoots and resolves customer complaints. Ensures ... Diploma or GED **Substitutions** + None **Preferred** + None ** EXPERIENCE ** **Required** + 6 months of Customer ...in a customer facing role **Preferred** + Customer Service in a call- center environment +… more
- Evolent (Hartford, CT)
- …classroom environment with trainers who have experience working within the Evolent Customer Service Operations (CSO) call center . Training Hours are 8:00am - ... Stay for the culture. **What You'll Be Doing:** Our customer service team offers candidates the opportunity to make...upon offer acceptance) * At least 1 year call center experience is required. * Ability to… more