- Moses/Weitzman Health System (Meriden, CT)
- …clinical staff training, evaluation of and assessment of dental services and quality assurance program. Participates in continuing education activities to ... improve clinical dental skills. 7. Exhibits excellent communication and customer service skills to external and internal...internal customers at all times, with a focus on quality of care and teamwork that focuses on the… more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- PSI Services (Hartford, CT)
- …Learn more about what we do at: https://www.psiexams.com/ **About the Role** + The Quality Assurance Analyst is responsible for ensuring quality of ... business, as this work is crucial for supporting our customers first-hand with a quality service and maintaining our people-focused brand. + This is a full-time… more
- Liberty Bank (Middletown, CT)
- …will assist in the delivery of all new hire and ongoing training for the Customer Service Center. In addition, the CSC Training & Development Specialist will be ... responsible for quality assurance and reviewing and scoring recorded...and presenting new hire and ongoing training in the Customer Service Center. + Training programs include… more
- CVS Health (Avon, CT)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$42.00 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- CVS Health (Hartford, CT)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CenterWell (Hartford, CT)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- Otsuka America Pharmaceutical Inc. (Hartford, CT)
- …applicable cGMP/GDP quality standards. This role will direct Biologics Quality Assurance support, including oversight of upstream and downstream biologics ... regulatory requirements. + Responsible for reviewing, drafting, and augmenting existing Quality agreements with external service providers to assure that… more
- Ensign-Bickford Aerospace and Defense (Simsbury, CT)
- …Develops, modifies, coordinates and documents the implementation, evaluation and maintenance of quality assurance programs and systems. + Issue internal and ... customer complaints and product defects. + Host external quality audits and participate in internal quality ...belief in the efficacy of genuine economic and social service , this cornerstone is the foundation of who we… more
- Ensign-Bickford Aerospace and Defense (Simsbury, CT)
- …in IPTs, FMEAs, new product development, and product failure investigations + Host customer quality audits and participates in internal quality audits. ... Develop, modify, coordinate and document the implementation, evaluation and maintenance of quality assurance programs and systems + Maintain product First… more
- Masonicare (Rocky Hill, CT)
- …within the Food Service department, the Assistant Manager assumes responsibility for quality assurance and customer service excellence within the ... train and develop team members to prioritize resident needs and exercise customer service excellence in a professional setting. + Conduct pre-shift meetings with… more
- Aaron's Inc (New Britain, CT)
- …guest deliveries as directed by management + Clean and certify merchandise in the Quality Assurance Center for all items personally returned + Complete and ... 300 lbs. with the assistance of a dolly + Two years of retail/ customer service experience preferred + High School diploma or equivalent preferred + Excellent… more
- Conduent (East Hartford, CT)
- …This person will work in collaboration with Operations Management, the Trainers, and Quality Assurance to ensure staff are meeting contract requirements as they ... relate to call handling, customer service , and accuracy. Qualified candidates will...performance. This includes but is not limited to Productivity, Quality and Attendance. + Effectively listening and communicating clearly… more
- Prime Therapeutics (Hartford, CT)
- …or designated customer contacts. + Directs operations account manager in resolving customer service issues and actions supportive of the achievement of ... customer service requirements including attainment of performance...ensuring ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, … more
- Ryder System (North Haven, CT)
- …analysis and decision making, Preferred + Demonstrated commitment to a safe work environment, quality execution and customer service as evidenced by previous ... is our people. _CULTURE- INTEGRITY- FAMILY_ . As a Customer Service Coordinator, you'll be part of...a development position for Maintenance Manager or Manager of Quality Assurance roles. **Shop Location: North Haven,… more
- CVS Health (Hartford, CT)
- …objective of this role is End-to-End ownership of one of our Aetna Tech NextGen customer service applications and to be the custodian of product quality . ... identifying issues? Do you have the drive to exceed customer expectations, then read on! The mission of the...This includes defining the overall quality assurance strategy, including automation strategies, test methodologies, tools, and… more
- Oracle (Hartford, CT)
- …work with a team of engineers responsible for building a new cloud service to improve collaboration among different development and operations teams. You should be ... individual in the team that builds and evolves this service over time with new capabilities and optimizations. A...of a start-up, working on a critical greenfield software assurance project collaboratively with our cloud and site reliability… more
- Oracle (Hartford, CT)
- …(IC5) you will play a key role in designing, building, and operating our next-generation Assurance Service . You should be both a rock solid coder and a ... + Architect, design, and deliver large-scale, distributed software systems for the OCI Assurance Service with a focus on reliability, compliance, and security. +… more
- Ryder System (North Haven, CT)
- …of employees on a shift, including but not limited to: Technicians-In. Charge, Customer Service Coordinators, Technicians, and Service Employees. The ... quality of repair for all maintained vehiclesWork with Service Manager to ensure all technicians are properly trained...is optimizedAssist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and… more
