- Merck & Co. (Boston, MA)
- …Manager to join the RaDS Product organization. The position will report to the- Lead of the Disease Biology and PharmTox Product Line. The ideal candidate will ... related activities, working closely with scientific partners.Product discovery, user experience and business analysis Conduct product discovery activities and rapid… more
- Lundbeck (Boston, MA)
- …company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with ... journey of growth! As a Psychiatry Account Manager, you lead the promotion of our psychiatry portfolio, executing sales...a clear and compelling way to customers, effectively probe customer needs to handle objections, and close every call… more
- Boston Mutual Life Insurance (Canton, MA)
- …**Reports To:** Manager- Technical and Production **FLSA Status:** Non-exempt **Department:** Customer Experience **Grade:** 14 All Boston Mutual employees who ... the workplace. + We are **_FOR_** providing a personalized customer experience to our policyholders and producers....and associates "better than where we found them." The ** Lead - Technical and Production** is a knowledgeable and… more
- Guardian Life (Boston, MA)
- …actions are critical to Guardian's revenue growth, risk management and customer experience . Guardian is seeking Tech Lead with a strong background in ... ** Lead Data Scientist** Guardian is on a transformation...data science capabilities that foster growth, competitive advantage, and customer satisfaction. **You Will:** Key Responsibilities + Build and… more
- Prime Therapeutics (Boston, MA)
- …other audiences. The director leads teams that consult, provide insights from voice of customer (VOC) and lead experience design and journey management ... tools used to gather and respond to customer feedback + Lead brand, customer and product experience improvements by enabling and managing closed-loop… more
- Pfizer (Cambridge, MA)
- …allow Pfizer CFCs to achieve productivity, engagement excellence and superior customer experience . The US Territory Optimization Lead role will function as a ... **ROLE SUMMARY** The US Territory Optimization Lead is a Commercial Operations role responsible for leading services that drive performance, engagement, scale,… more
- Evolv Technology (Waltham, MA)
- …+ Deliver at least one roadmap initiative that improves system performance, reliability, or customer experience . + Lead the successful field testing of a ... The Elevator Pitch Evolv is seeking a dynamic Product Manager to lead the ongoing enhancement and sustainment of Evolv Express(R), our flagship walk-through weapons… more
- DoorDash (Boston, MA)
- …Role DoorDash is looking for a Learning and Development Senior Manager who will lead the customer experience learning and development strategy for Dashers, ... About the Team As DoorDash's largest core operating team, Customer Experience and Support Operations ensures that...future is to build it. Creating solutions that will lead our company and our industry is what we… more
- Amazon (Boston, MA)
- …will identify the right sets of tools to build to achieve the best quality and customer experience . You will lead test automation efforts for critical and ... fusion, and machine learning to create a seamless, intuitive experience . We are passionate about innovation and continually push...will be run by multiple businesses in parallel. - Lead and actively participate in design review, test planning… more
- Massachusetts Port Authority (East Boston, MA)
- …safety, quality, budget, and efficiency while delivering infrastructure that enhances the customer experience . You lead with confidence and integrity, ... clear: to excel in delivering projects that elevate our customers' experience by meticulously programming, designing, and constructing safe, efficient, and… more
- Burlington (Somerville, MA)
- …retail, and you thrive in a fast-paced environment, join Our Burlington team as a ** Customer Service Lead ** ! **Overview:** As the Part Time Customer Service ... and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead ...and customer feedback surveys by maintaining a customer -first focus and delivering a consistently great experience… more
- Boston Public Schools (Boston, MA)
- …Freeport Bus Yard: 34 Freeport Street, Dorchester, MA The Monitors Unit Customer and Communications Lead works alongside Monitors Unit Operations Coordinators ... school bus monitor services. They will also be the lead on distributing communications across the ~750 FTE bus...field is preferred. + Minimum of 3 years of experience in customer service, office management, or… more
- Datavant (Boston, MA)
- …This is a highly visible, strategic role with significant influence over customer experience and business outcomes. **You Will:** + Lead a team of ... for healthcare. We are seeking an experienced Director of Customer Success to lead and grow a...Bring to the Table:** + 10+ years of relevant experience in Customer Success, Account Management, or… more
- Bank of America (Boston, MA)
- Sr. Lead Experience Designer - Bank of America Experience Design Charlotte, North Carolina;Seattle, Washington; San Francisco, California; Pennington, New ... preferences. Bank of America is looking for a Sr. Lead Experience Designer for an interdisciplinary product...Android), utilizing evaluative testing to refine and enhance the customer journey. + Lead , evaluate and benchmark… more
- Delaware North (Boston, MA)
- **The opportunity** Delaware North Boston Holdings is hiring part-time Guest Experience Lead Ambassadors to join our team at TD Garden in Boston, Massachusetts. ... As a Guest Experience Lead Ambassador, you will supervise a...management. **More about you** + 1-2 years of supervisory experience in a customer service environment. +… more
- Sharecare (Boston, MA)
- …visit www.sharecare.com . **Job Summary:** We are seeking a dedicated and proactive Caregiver Experience Lead to join our team. This role is integral in ensuring ... and efficient work environment for our employees. The Employee Experience Lead will manage a team of... in managing call center operations or a similar customer service/support environment. + Strong leadership and team management… more
- LEGOLAND (Somerville, MA)
- **What you'll bring to the team** As a **Guest Experience Shift Lead ** , you're not just overseeing operations-you're creating unforgettable moments! Whether ... role for you! **Education and Experience :** + High School diploma or GED. + Customer service experience is preferred. + Minimum six months to 1 year … more
- Sanofi Group (Cambridge, MA)
- **Job Title:** Digital Consumer Experience Strategy Lead **Location** : Cambridge, MA, Morristown, NJ, **About the Job** At Sanofi, we're committed to providing ... treatments and help patients improve their health. The Consumer Experience (CX) Strategy lead provides end-to-end consumer...experience strategy based on user research, human factors, customer feedback and market data + Embody a strong… more
- IQVIA (Boston, MA)
- …financial management; communications; and milestone deliverables. May perform role of Data Team Lead (DTL), Program Lead , Customer Site Manager, and/or a ... improvements, issue escalation, workload projections, and provide technical expertise. + Lead direct negotiations with customer , eg, timelines, financial,… more
- Sanofi Group (Cambridge, MA)
- …enthusiasm towards changing environment and a problem-solving attitude. The Digital Biomarker Operational Lead will have a strong and long experience in clinical ... III and IV and will have standing vendor management experience . The Digital Biomarker Operational Lead will...clinical operations in complex innovative and scientific setting + Customer facing skills, networking with different roles in and… more
