- Point32Health (Canton, MA)
- …direction of the Director, Customer Experience (CX), the CX Measurement & Improvement Program Manager is directly responsible for leading two heavily ... internal colleagues, working with external vendors or stakeholders and ensure year-over-year customer experience improvement . Using a research-based and… more
- Point32Health (Canton, MA)
- …the healthcare industry or consulting industry + Project/program management, customer experience measurement & improvement , and business plan development ... and strategic improvement plans that execute against improvement opportunities. The Customer Experience ...plans that execute against improvement opportunities. The Customer Experience Manager manages multiple data-driven … more
- Tufts Medicine (Boston, MA)
- …service improvement activities and achieve outcomes that respond to customer expectations. 12. Ability to collaborate and convene stakeholders across sectors and ... In addition, this role focuses on performing the following Performance Improvement /Quality duties: Identifies and executes performance improvement and quality… more
- Sanofi Group (Cambridge, MA)
- …will support Sanofi's North American brand marketing teams to execute meaningful, customer centric, agile marketing across all of Sanofi's channels. The team ... and a transformation function responsible for the organization and delivery of continuous improvement to marketing operations processes. The NA GTMC OC team has been… more
- Wellness Pet Company (Burlington, MA)
- …process + Lead development of materials to support CEO/CFO in Lender calls + Measurement and improvement of Commercial Spend Effectiveness + Financial leader in ... to understand and impact key business drivers: + Performance Measurement and Optimization + Define, develop, implement, and improve...annual customer joint business planning process. Lead financial assessment of… more
- Evident Scientific (Waltham, MA)
- …who are committed to a culture of regulatory compliance, high quality, continuous improvement , safety, and customer focus. **Job Duties** + Provide strategic ... to meet business and quality/compliance objectives. + Responsible for managing escalated customer issues and driving continuous improvement activities. + Ensure… more
- Wilson Language Training (Boston, MA)
- …story for internal and external audiences. + Utilize findings to guide program improvement activities. + Respond to customer questions and support proposal ... as applicable. + Oversee implementation of pilot studies to guide program improvement activities and communications with clients. + Recruit research partnerships and… more
- Highmark Health (Boston, MA)
- …regulations are met. Develop and establish standardized processes and effective measurement , evaluation and improvement methods. Implement interventions that ... Experience in performing group/meeting presentations to technical/non-technical and customer audiences. + Strong critical thinking skills. + Ability to identify… more
- Stryker (Boston, MA)
- …to deliver best practices across territories to improve customer experience and continued Mako utilization **Business Measurement /Data Utilization:** + ... and filing of Product Experience Reports + Assist in the delivery of customer reports from the Complaints Team to the customer + Demonstrate technical… more
- GE Vernova (Cambridge, MA)
- …adeptly managing all aspects of event budget, design, production, and measurement /tracking. The successful applicant will possess the essential ability to engage ... global events program that includes our tier one industry shows and customer conferences. Our preferred candidate is passionate about delivering optimal attendee… more
- Beth Israel Lahey Health (Peabody, MA)
- …unit resources and setting-based experts. 3. Is knowledgeable about current performance improvement activities and measurement data of unit and new product ... Participates in hospital and nursing committees 6. Develops and monitors continuous improvement initiatives on the unit. 7. Assures maintenance of educational files,… more
- Beth Israel Lahey Health (Burlington, MA)
- …unit resources and setting-based experts. 3. Is knowledgeable about current performance improvement activities and measurement data of unit and new product ... Participates in hospital and nursing committees 6. Develops and monitors continuous improvement initiatives on the unit. 7. Assures maintenance of educational files,… more
- Meta (Boston, MA)
- …a Quality Operations Program Manager, who is enjoys driving continuous improvements to our customer experience . We are looking for a passionate problem solver to ... operating effectively both at a tactical and strategic level. 13. Experience with customer support and accountability frameworks. **Preferred Qualifications:**… more
- Mill Creek Residential (Marshfield, MA)
- …duties as assigned ** Customer Service** + Understand and support the customer experience vision for Mill Creek Residential + Communicate service guarantees ... point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing… more
- GE Aerospace (Boston, MA)
- … measurement techniques, metrology, Inspection Methods, and Equipment + Experience with and Geometric Dimensioning & Tolerancing (GD&T) and engineering drawings ... develop the Management of Change process in line with the design intent of the customer and verify their systems to ensure they are compliant with the end … more
- Saint-Gobain (Norwood, MA)
- …Flow functions such that the Plants' Objectives for Shipping/Inventory Accuracy and Customer Fulfillment Rates are being achieved using the SAP Platform. Perform a ... customers + Collaborates with others in Logistics Department to continually improve Customer Service key measurements - On Time and In-Full (OTIF) Measurement… more
- Lumen (Boston, MA)
- …social media, and analytics platforms. + Familiarity with sales enablement, customer success processes, or revenue-focused communications. + Experience in ... focus to support our Acceleration and Growth Team. This team includes sales, customer success, and sales enablement and is responsible for maintaining and expanding … more
- Beth Israel Lahey Health (Boston, MA)
- …for acquisition, analysis, interpretation, and reporting of sensitive data to support performance measurement and improvement efforts. They must be able to work ... team at the department and division level grounded in patient safety and improvement science to participate in projects that promote a culture of excellence. The… more
- Skyworks (Woburn, MA)
- …Key contributor to Process FMEA improvements, Process Capability monitoring and improvement , Measurement Systems Analysis, Control of Nonconforming Material, ... Internal Corrective Actions, Continuous Improvement , Process Validation and Change Controls. + Participation in...Participation in and oversight for NTI and NPI activities, Customer Special Care, and Clean Launch. + Manage, mentor,… more
- Beth Israel Lahey Health (Boston, MA)
- …with the leadership team to develop proposals for operational and process improvement projects related (but not limited) to: service excellence, patient safety, ... clinical compliance, and operations improvement . + Ensures appropriate project prioritization and requests for...initiatives. + Designs data collection methods and data analyses, measurement and analytic strategies to monitor the key performance… more