- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Evident Scientific (Waltham, MA)
- Executive Director, Regulatory Affairs & Quality Assurance . Job ID #: 2023 Company: Evident Posting Date: Jun 3, 2025 **Working Location:** **MASSACHUSETTS, ... efficacy, safety, quality and compliance for the design, manufacture and service of EVIDENT products. Results are achieved through associates who are committed… more
- National Safety Council (Boston, MA)
- …Instructor Service Specialist is assigned classes state-wide to conduct quality assurance monitoring. Observe and document instructor activities covertly ... Impairment We are currently looking for a Program Delivery Quality Assurance Monitor to join us in...and Powerpoint + At least 2 years of relevant customer service or call center experience preferred… more
- Robert Half Technology (Waltham, MA)
- Description We are looking for a diligent Quality Assurance Analyst to join our team on a contract basis in Waltham, Massachusetts. This role is ideal for ... systems to identify and correct recurring issues. * Support customer service teams by troubleshooting and resolving...* Minimum of 1 year of experience in a Quality Assurance or similar role. * Proficiency… more
- Cardinal Health (Boston, MA)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- Vontier (Boston, MA)
- …of our Distributor partners. The CS Quality Coach assures that our Customer Service team is efficiently and effectively providing world-class quality ... to our Distributor partners. The Quality Coach supports our Customer Service Representatives, Franchised Distributors, District Managers, Regional Managers… more
- ManpowerGroup (Lakeville, MA)
- …+ **Distribution Experience Required** **Distro Flex - Returns:** + ** Quality Assurance or Customer Service experience required** + **Distribution ... **Melco or Barudan** exp preferred + Perform embroidery on customer orders. Following orders accurately & ensuring quality... customer orders. Following orders accurately & ensuring quality standards are met + Trim and inspect embroidery… more
- Children's Hospital Boston (Boston, MA)
- 80629BRJob Posting Title:Supervisor, Customer Service & Patient Collections (Shared Serv Ctr)Department:Shared Service ... Summary: This position supervises the daily operations of Inbound and Outbound Customer Service communication within the Shared Service Center… more
- CVS Health (Boston, MA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$42.00 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- CVS Health (Melrose, MA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- Boston Mutual Life Insurance (Canton, MA)
- …approve complex policy documents and amendments. + Coordinate with underwriting, sales, and customer service teams to resolve any discrepancies or issues related ... to policy administration. **Compliance and Quality Assurance :** + Develop and implement ...administration, providing timely and effective resolution. + Collaborate with customer service teams to address customer… more
- ConvaTec (Boston, MA)
- …distribution chains and regional distributors within assigned territory. + Conduct in- service demonstrations sales and customer service representatives ... todevelopprograms to promoteConvatecproducts within serviced hospitals. + Assist Product Development/ Quality Assurance Manager and Market Research Analyst in… more
- Eastern Bank (Lynn, MA)
- …for the day-to-day management of the business services team within the corporate customer service center. The incumbent is responsible for ensuring that team ... support specialists. + Ensures a superior level of customer service by monitoring customer /agent...motivate, encourage and retain staff. **Recruitment, Staff Development and Quality Assurance ** + Assists with the recruiting… more
- Owens & Minor (Woburn, MA)
- …that will enhance patient care. + Participates in the institution's quality assurance /performance improvement initiatives as requested. + Performs timely ... coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team. + Operates a Personally Owned Vehicle (POV) in accordance with… more
- Prime Therapeutics (Boston, MA)
- …or designated customer contacts. + Directs operations account manager in resolving customer service issues and actions supportive of the achievement of ... customer service requirements including attainment of performance...ensuring ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, … more
- Compass Group, North America (Boston, MA)
- …repair parts, working within established budget parameters + Conducts and compiles Quality Assurance records and reports necessary for compliance with ... Prefer certification (CRES) in these different modalities + Good communication and strong customer service skills + Ability and willingness to serve "on-call"… more
- Sunrise Senior Living (Norwood, MA)
- … Quality Assurance and Regulatory Compliance: + Strives for excellent quality care and service delivery and institutes and ensures corrective action in ... team member relations and recognition, communication, family services, resident well-being, quality assurance , and regulatory compliance. Additionally, a key… more
- Beth Israel Lahey Health (Westwood, MA)
- …transactions- Insurance billing & patient collections. 4. Providing internal & external customer service . 5. Maintenance of pharmacy records. 6. Ordering, ... with pharmacy team members to compound preparations and execute quality assurance procedures. 14. Ensure all compounds...offering ideas, identifying issues, and respecting team members. * Customer Service : Ability to provide a high… more
- Cardinal Health (Boston, MA)
- …collaboration skills with a proven ability to develop and execute effective quality assurance programs. + Works independently within established procedures; may ... data and generate reports. + Ability to drive process improvements and implement quality assurance procedures. **TRAINING AND WORK SCHEDULES** : Your new hire… more
- Fresenius Medical Center (Waltham, MA)
- … presence in the assigned area of responsibility + Implementation of instructed quality assurance measures + Compliance with hygiene, accident prevention and ... equivalent directly related work experience. + Experience in technical customer service or field service ...systems (desirable) + Good fundamentals in the field of quality assurance + Good basics in the… more