- City of Austin, TX (Austin, TX)
- JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most ... employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Diverse… more
- Mass Markets (Killeen, TX)
- …for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is ... adherence to corporate policies and procedures Key Responsibilities: + Lead and manage a team of 15-25...organization. REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in… more
- Mass Markets (Killeen, TX)
- …a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance across our customer service and ... and the health of the account. Key Responsibilities: + Lead and manage 5-10 call center...review and submission + Track and analyze individual and team performance, addressing both strengths and areas for improvement… more
- Mass Markets (Killeen, TX)
- …and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a variety of ... practices. + Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a culture of accountability,… more
- Mass Markets (Killeen, TX)
- …test. - POSITION RESPONSIBILITIES Key Responsibilities + Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. ... commercial and public sector clients. In this role, you'll lead a team of 5-10 supervisors and...submissions. + Drive revenue and profitability growth within the call center . + Analyze team … more
- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... exceptional service, you must be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (Killeen, TX)
- POSITION OVERVIEW ENTRY-LEVEL CALL CENTER AGENT (FULL-TIME) We are looking for call center agents to support inbound and outbound customer service and ... for you to start your career with our growing team , and with our industry-leading training, you are sure...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client ... , ensuring KPIs and SLAs are consistently met. + Lead and mentor supervisors, team leads, and...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... organization. We are seeking an Experienced Operations Supervisor to lead a team of agents in delivering...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Kyndryl (Austin, TX)
- …time, and enhanced customer satisfaction. **Operational Excellence:** + Achieve individual and team utilization targets + Lead the design of complex engagements ... a Consult Partner,** we are seeking a dynamic and experienced individual to lead strategic sales and consulting engagements focused on transforming Contact Center… more
- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... operations, including staffing, performance, and service delivery. + Lead and mentor team leaders, supervisors, and...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- TTEC (Austin, TX)
- …States says it all! At TTEC, we're all about the Human Experience. Elevated. As a Trainer/ Team Lead working hybrid as needed by the business, you'll be a part of ... an award-winning employment experience and company culture. As a Trainer/ Team Lead Hybrid, you will be conducting...will supervise the daily activities of a group of call center associates by providing mentoring, coaching… more
- Navient (Austin, TX)
- …smooth transitions to newer platforms. **About You:** + 6+ years experience managing contact center software in a call center environment. + Proven ... below, and let's build something great together! **The Contact Center Engineer position will report to the Director, Customer...a destination; it's a mindset of continuous improvement. + ** Lead Together** : Our success comes from how we… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... lead the QA function in our BPO contact center . You will be responsible for ensuring service quality,...a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Lead the QA team in monitoring and… more
- Otsuka America Pharmaceutical Inc. (Austin, TX)
- **Senior Director, Early Development Team Lead ** **Role Summary:** The Early Development Team (EDT) Lead is a critical role - working to deliver Otsuka's ... from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the victim of fraud… more
- HCA Healthcare (Austin, TX)
- …purpose and integrity. We care like family! Jump-start your career as a Patient Access Team Lead today with St. David's South Austin Medical Center . ... join our team as a Patient Access Team Lead . We care for our community!...registration areas + Collect/request deposits and copays + Assume on- call responsibilities to insure adequate staffing and problem-solving +… more
- Eaton Corporation (Austin, TX)
- …Director for Data Center - Mission Critical** business. This role will lead and guide local sales initiatives throughout the Gulf region. The Gulf region ... media). You will drive collaboration across the Eaton Data Center segment, Commercial Construction and End Users which includes...departments to ensure the stablished numbers are met. * Lead and develop the sales team to… more
- Serco (Austin, TX)
- …Texas! Serco is looking for an experienced candidate who has extensive knowledge of TMC Operations to lead a team in Austin, Texas. You will lead a team ... customer to ensure resolution of issues. + Manage a team of 15 or more employees. **Qualifications** **To be...for similar practices + The knowledge and skills to lead co-workers and make sound decisions while working in… more
- Humana (Austin, TX)
- …a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + **Experience with ... multiple projects and ensure designs are being followed by team and provide technical advice. As we look to...develop architecture solutions and blueprints for the customer experience center platform solutions + Lead and govern… more
- Encore (Austin, TX)
- …a positive working environment centered on Encore core values. * Hire, develop, lead and motivate a talented team of technicians and operational support ... hours and on- call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on… more
