- Mass Markets (Killeen, TX)
- POSITION OVERVIEW CUSTOMER CARE REPRESENTATIVE JOB OPENINGS We are looking for customer care representatives to support projects for a wide variety of clients. You ... contacts in a courteous, timely, and professional manner + Ensure first call resolution through problems solving and effective call handling + Research systems… more
- Mass Markets (Killeen, TX)
- …and professional manner + Resolve customer issues effectively, aiming for first call resolution + Research internal systems to retrieve missing information and ... expanding, industry-leading organization. We're seeking skilled and dependableContact Center Representative (Level II) to support a variety of inbound and outbound… more
- Mass Markets (Killeen, TX)
- …service provider (ISP). In this role, you will identify customers' needs, research every issue, provide solutions, and deliver a world class customer service ... video, and voice (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call handling + Ownership of resolving the… more
- Mass Markets (Killeen, TX)
- …effective solutions + Troubleshoot and resolve basic technical issues + Research and retrieve information from internal systems; coordinate with other departments ... as needed + Accurately document customer interactions and process claims + Follow all client-specific procedures, scripts, and compliance requirements + Use… more
- Highmark Health (Austin, TX)
- …accounts receivable system with all pertinent information regarding the patient interview, research performed, and resolution . + Collects payments on account via ... Network **Job Description :** **GENERAL OVERVIEW:** Responsible for the financial resolution of all self-pay account balances from technical and professional billing… more
- Mass Markets (Killeen, TX)
- …Listen to customers, understand their needs, and resolve customer issues. + Research systems to find missing information; coordinate with other departments to ... information. + Escalate customer issues to the appropriate staff and managers for resolution as needed. + Attend meetings and training and review all new training… more
- Mass Markets (Killeen, TX)
- …Listen to customers, understand their needs, and resolve customer issues + Research systems to find missing information as applicable; coordinate with other ... account management tasks + Accurately document and process customer claims in appropriate systems + Follow all required scripts,...customer issues to the appropriate staff and managerial for resolution as needed. + Ensure first call resolution… more
- Mass Markets (Killeen, TX)
- …first-call resolution through problem-solving and effective call handling. + Research systems to find missing information as applicable; coordinate with other ... issues when needed + Accurately document and process customer claims in appropriate systems. + Lead fact-finding discussions to...customer issues to the appropriate staff and managers for resolution as needed. + Attend meetings and training and… more
- Mass Markets (Killeen, TX)
- …empathy, and efficiency + Troubleshoot and resolve customer issues, focusing onfirst-call resolution + Research and retrieve information using internal systems; ... collaborate with other teams as needed + Accuratelydocument and process customer claims and interactions + Follow scripts, policies, and procedures while using… more
- Mass Markets (Killeen, TX)
- …and professional manner + Resolve customer issues effectively, aiming for first-call resolution + Research internal systems to locate missing information and ... other departments as needed + Accurately document customer interactions and process claims + Engage in solution-focused conversations to identify the best options… more
- Mass Markets (Killeen, TX)
- …and professional manner + Resolve customer inquiries effectively, aiming for first-call resolution + Research and retrieve information across systems to support ... customer needs + Accurately document interactions and process claims in internal systems + Engage customers in solution-focused conversations to identify the best… more
- Mass Markets (Killeen, TX)
- …in a courteous and professional manner + Resolve customer issues with first-call resolution strategies + Research and coordinate with internal departments to ... resolve inquiries + Accurately document customer interactions and claims in CRM systems + Use internal knowledge bases and training to answer questions confidently +… more
- Mass Markets (Killeen, TX)
- …recommend solutions + Understand customer needs and resolve issues effectively + Research and collaborate with internal departments to resolve inquiries + Accurately ... with a strong work ethic + Skilled in problem-solving and conflict resolution + Customer-first mindset: empathetic, patient, and responsive + Ability to multitask… more
- Mass Markets (Killeen, TX)
- …+ Use internal systems to manage accounts and process orders accurately + Research and resolve customer issues, coordinating with other departments as needed + ... with a strong work ethic + Strong problem-solving and conflict resolution skills + Customer-focused, empathetic, and solution-oriented + Ability to multitask… more
- Mass Markets (Killeen, TX)
- …sales + Build rapport, listen actively, and address customer needs effectively + Research account details and collaborate with internal teams to resolve issues + ... systems + Dependable, punctual, and self-motivated + Skilled in conflict resolution , problem-solving, and negotiation + Customer-focused with empathy, patience, and… more
- Mass Markets (Killeen, TX)
- …actively to customer concerns, identify needs, and provide accurate solutions + Research internal systems to locate information; collaborate with other teams as ... needed + Accuratelydocument and process claims , inquiries, and updatesin company systems + Followscripts, policies,...and empathy + Troubleshoot customer issues and strive forfirst-call resolution + Escalate unresolved or complex issues to the… more
- Mass Markets (Killeen, TX)
- …services + Upsell and cross-sell to existing customers to maximize value + Research and resolve customer issues using internal systems and team collaboration + ... OS + Dependable, punctual, and self-motivated + Strong problem-solving and conflict resolution skills + Customer-focused with empathy and patience + Ability to… more
- Mass Markets (Killeen, TX)
- …+ Listen actively to understand customer needs and resolve issues effectively + Research systems to locate missing information and collaborate with internal teams + ... with strong attendance and punctuality + Skilled in troubleshooting, conflict resolution , and customer service + Empathetic, responsive, and solution-oriented +… more