- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Mass Markets (Killeen, TX)
- …a globally expanding, industry-leading organization. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO ... contact center. You will be responsible for ensuring service quality , compliance, and continuous improvement across multiple client accounts. This is a key… more
- Molina Healthcare (Austin, TX)
- …customers in reviewing scope and developing requirements and plans for testing / quality assurance for enterprise projects of considerable complexity. Works with ... for development teams through project testing as needed. * Provides excellent customer service to internal and external customers handling all aspects of client… more
- Cardinal Health (Austin, TX)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- CVS Health (Cedar Park, TX)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...differentiate CVS from competitors **Primary** **Job Duties & Responsibilities:** ** Customer Service ** + Greet each customer… more
- Mass Markets (Killeen, TX)
- …and possess excellent communication skills, we need your help in managing call center customer service agents. While your team operate the phone for a variety ... team. This is a management-level position. Prior experience in management, supervisor, or customer service leadership is highly preferred. To be considered for… more
- Ferguson Enterprises, LLC. (Round Rock, TX)
- …Ability to coordinate with vendors, contractors, and external partners + High regards for quality assurance , customer service , and continuous improvement ... Service Technicians, and Install Coordinator Managers to deliver high- quality appliance installation and project execution throughout the region. Position… more
- Mass Markets (Killeen, TX)
- …Assurance , Training, IT, and Recruiting + Design and audit quality assurance strategies to ensure top-tier service delivery + Manage hiring, coaching, and ... are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team...+ Monitor and improve call center metrics, productivity, and service quality + Foster a culture of… more
- CVS Health (Austin, TX)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$19.75 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- CVS Health (Round Rock, TX)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CenterWell (Austin, TX)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- M. C. Dean (Temple, TX)
- …procedures for the implementation of controls. + Lead all activities involving quality assurance , compliance, audits, deliverables, and process improvement. + ... summarizing information and trends. + Develop project scorecard on Quality Assurance and report to project and...Decision-making abilities. + Teamwork, Team building and collaboration + Customer service orientation + Sharp attention to… more
- IBM (Austin, TX)
- …solutions and AI technologies, particularly in the context of testing, automation, and quality assurance . Lead the practice in developing and refining our ... for a seasoned IBM Associate Partner - SAP AI-Enabled Testing-as-a- Service Architect to join our team and lead the...solutions, with a strong focus on testing, automation, and quality assurance . * Deep understanding of AI… more
- Austin Energy (Austin, TX)
- …with major coursework in a related field, plus five (5) years of experience providing customer service , including two (2) years of experience which were in a ... in an electric, water or gas utility billing or customer service environment related to meter to... quality monitoring program for an operation. + Quality assurance experience regarding call handling and… more
- Waystar (Austin, TX)
- …solutions to recurring issues that affect our customer base + Assist in quality assurance , deployment, and preparation for new releases. + Expand your skill ... technologies, and client base. + Manage first level support for incoming customer inquiries and provide basic troubleshooting support in a timely and professional… more
- Datavant (Austin, TX)
- …will:** + Answer and conduct business on the telephone while maintaining excellent Customer Service . This includes: 100% + Answering release of information ... and procedures accordingly. + Meet and maintain the department's productivity and quality assurance expectations. + Responsible for following all company… more
- Highmark Health (Austin, TX)
- …care and service to members and provide recommendations to internal customer supporting quality improvement programs. Train dental office staff and providers ... interchange and electronic funds transfer. Collaborate with sales and customer service to respond to client/broker/member inquiries...on all updates to quality assurance guidelines, with state and local… more
- Oracle (Austin, TX)
- …work with a team of engineers responsible for building a new cloud service to improve collaboration among different development and operations teams. You should be ... individual in the team that builds and evolves this service over time with new capabilities and optimizations. A...of a start-up, working on a critical greenfield software assurance project collaboratively with our cloud and site reliability… more
- Mass Markets (Killeen, TX)
- … Assurance , Training, IT, and Recruiting. + Lead quality assurance efforts to maintain world-class service standards. + Manage hiring, coaching, and, ... center supervisors overseeing inbound and outbound operations. + Coach supervisors on customer service best practices and operational excellence. + Monitor and… more