- Cecil College (North East, MD)
- …and document all service requests and issues in a timely manner in the Service Desk tool. * Troubleshoot and resolve low to medium complexity issues with ... phone calls from faculty, staff and students who need IT technical support either assist them directly...troubleshooting skills * Good communication skills * Strong Customer service SCHEDULING REQUIREMENTS: Ability to work a varied schedule… more
- Lincoln Financial (Radnor, PA)
- …stability and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, ... perform and deliver on routine data protection implementation and support assignments/projects while simultaneously leveraging and applying knowledge to administer… more
- Two95 International Inc. (Wayne, PA)
- Title : Sr IT Support Analyst Location : Wayne,... system for work intake from problem tickets to service requests + Providing Tier 1-3 hardware support ... laptop systems + Providing Tier 1-3 software end user support in Windows, Mac OS, VoIP, WebEx, and other...analysis for problem elimination, with a focus on customer service and innovation. + Maintain workstation inventory and licensing… more
- Saint-Gobain (Malvern, PA)
- …between ITSM Vendor and SGC regions. + Facilitate communication between the service desk and other IT support teams to streamline operations. + Create ... and regularly update IT service management policies and procedures, ensuring... service management methodologies + Experienced in managing service desk operations + Demonstrated ability to… more
- Devereux Advanced Behavioral Health (Villanova, PA)
- …Must be articulate and have excellent oral and written communication skills. + Help Desk support experience preferably in last six months. + Requires an ability ... perform problem determination and resolution + Participation in special IT projects and requests The Information Systems Support...MS Teams, OneDrive, and SharePoint. This individual will provide support via the Help Desk ensuring quality… more
- BlackRock (Wilmington, DE)
- …in DR exercises. + Must have good problem solving, teamwork, communication and customer service skills. + Resolve help desk escalations and process items in a ... regarding * builds, updates, testing and sharing results. * provide operational support for legacy, current and emerging technologies. The global APG Platform UNIX… more
- Kuehne+Nagel (Media, PA)
- …ensuring operational excellence focus well as serve as provide excellent customer service / support to Kuehne+Nagel's Healthcare customer base (both existing, new ... our contribution counts in more ways than we imagine. **** As the Customer Service Specialist within the Customer Care Location, you will be responsible for… more