- GAP Solutions Inc (Des Moines, IA)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... The Homeland Security Investigations Tip Line (HSITL) is a national intake center for the receipt of alleged criminal or suspicious activity administered by… more
- GAP Solutions Inc (Des Moines, IA)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... The Homeland Security Investigations Tip Line (HSITL) is a national intake center for the receipt of alleged criminal or suspicious activity administered by… more
- GAP Solutions Inc (Des Moines, IA)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible...contact for the Contracting Officer (CO) and Contracting Officer's Representative (COR). + Provide overall management, direction, and oversight… more
- GAP Solutions Inc (Des Moines, IA)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... overall execution and oversight of the HSI Tip Line Call Center contract. The DPM serves as...each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable… more
- Principal Financial Group (Des Moines, IA)
- …web applications. + Ability to quickly learn how to use new computer applications and call center systems. + A resourceful contributor with a growth mindset to ... - licensed required within 6 months to handle all requirements as a registered representative . Study time will be provided by the company for exam preparation. +… more
- TEKsystems (West Des Moines, IA)
- …Responds to internal/external customer calls, emails and other forms of communications, resolving inquiries promptly, efficiently and professionally. Communicates ... answers and solutions to customers verbally and/or in writing. Researches questions and/or issues to identify causes and solutions and/or to disseminate accurate information to customers. Meets or exceeds department standards by adhering to schedule, providing… more
- TEKsystems (Des Moines, IA)
- …your growth, and celebrates your wins. As a Customer Service Representative , you'll be the heartbeat of our customer experience-providing friendly, knowledgeable, ... and improving processes + Meet or exceed performance metrics including schedule adherence, call quality, and customer satisfaction Who You Are + A great communicator… more
- Humana (Des Moines, IA)
- …complex benefit questions, resolving issues, and educating members. **This is a high-volume call center setting, which can be stressful at times.** + **Handles ... on each call while providing a perfect call experience. The Medicare Inbound Contact Representative ...inbound calls daily from members in a fast-paced inbound call center environment.** + Records details of… more
- Humana (Des Moines, IA)
- …both written and verbal + Applied knowledge of insurance processing, customer service or call center processes and practices + High speed hardwired internet and ... put health first** The Rx Clinical Programs Pharmacy Technician Representative 2 supports Pharmacists and patients by executing programs...to speak both English and Spanish fluently + Previous call center experience in a pharmacy setting… more
- ASM Research, An Accenture Federal Services Company (Des Moines, IA)
- …or General Educational Development (GED) certificate** + **A minimum of two years call center customer service experience** + Oral and written communication ... Our Team** The Department of Labor (DOL) National Contact Center (NCC) directly supports all DOL's strategic goals by...communication methods. **What is the position?** The Customer Service Representative (CSR) plays a significant role on a fully… more
- Bayer (Des Moines, IA)
- …minds to make a real difference, there's only one choice.** **Field Service Representative - Des Moines, IA** **Field Sales Service Representative - Radiology ... (over 50lbs). Typical work week approaches 50 hrs and on- call duty as needed by Zone Service manager. Difficulties...Des Moines, IA metro area as that is the center of the territory. The Candidate must be domiciled… more
- ASM Research, An Accenture Federal Services Company (Des Moines, IA)
- …Customer. **Minimum Qualifications** + High School Diploma or GED + 0-2 years of Call center experience. 0-2 years of customer service or public relations ... Responsible for routine/basic inbound call , outbound call , email, and web...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- Wells Fargo (Des Moines, IA)
- …at wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/) . **Please note: this role is in an Inbound Call Center Environment - 100% of day is on the ... following: work experience, training, military experience, education **Desired Qualifications:** + Call center customer service experience in the financial… more
- Merck (Des Moines, IA)
- **Job Description** The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company's vaccines, as well as education ... protect them from vaccine preventable diseases. The Vaccine Customer Representative (VCR) is the primary point of contact for...diverse set of health care locations that they will call upon in order to execute their role including:… more
- Molina Healthcare (Des Moines, IA)
- …members and pharmacies. * Assists with clerical tasks and other day-to-day pharmacy call center operations as delegated. * Effectively communicates plan benefit ... pre-work up to case preparation. * Proactively identifies ways to improve pharmacy call center member relations. Required Qualifications * At least 1 year… more
- Highmark Health (Des Moines, IA)
- …None **EXPERIENCE** **Required** + 1-3 years experience in customer service or call center environment **Preferred** + None **LICENSES or CERTIFICATIONS** ... hand. + Works independently of support from a senior customer service representative , frequently utilizing the knowledge center , answering customer inquiries. +… more
- Sharecare (Des Moines, IA)
- …outbound calls to drive participation in programs. + Meet or exceed established call center metrics, attendance standards and quality levels. + Use computer ... To learn more, visit www.sharecare.com . **Job Summary:** The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data,… more
- CVS Health (Des Moines, IA)
- …Trust. + **Your ability to resolve customer issues the first time they call .** + **Quality and accuracy** of interactions with customers. + **Reporting to work ... Qualifications:** + 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on… more
- Molina Healthcare (Des Moines, IA)
- …**Required Qualifications** * At least 1 year of related experience, including call center or customer service experience, or equivalent experience combination ... * Adheres to pharmacy policies and procedures related to appropriate call resolution/transfer to internal departments as required. * Utilizes appropriate resources… more
- Molina Healthcare (Des Moines, IA)
- …exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. * ... service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but… more
