- Home Depot (Westfield, MA)
- …Operations (Yard, Carrier Relations) and/or Office Operations (eg, Transportation Coordinators, Customer Service Associates, General Office Associates). The DC ... the success of assigned functions within a complex distribution center environment to ensure that it is an outstanding...loose ends. + Customer Driven: Creates a customer -focused environment in which excellent service is… more
- WM (Windsor, CT)
- …Location: 1 Griffin Rd N, Windsor, CT 06095** **1+ years of call center and/or Customer Service experience** **Problem Solving and Behavioral Skills are ... This role involves working closely with a team of customer service representatives to achieve call center goals and enhance the customer experience,… more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …School diploma or General Educational Development (GED) certificate** + **A minimum of two years call center customer service experience** + Oral and ... US mail and chat. The DOL-NCC supports public communications by providing live customer service support for telephone, voicemail, texting, faxing, chat, US mail,… more
- WM (Windsor, CT)
- …None required. C. Other Knowledge, Skills or Abilities Required + Call center or customer service experience and supervisory/management skills required + ... **I. Job Summary** Manages the daily operations of the customer service team of CSRs. Develops, implements...both independently and as a team to ensure exceeding call center 's standards + Balances team and… more
- The Hertz Corporation (Hartford, CT)
- … Customer Relations experience (applicable to internal candidates) + Prior call center and customer service experience + Knowledge of GAR, Carrent, PC ... **Job Description** _The primary mission of the Executive Customer Service Representative is to maintain a high standard of one-on-one full resolution … more
- Cardinal Health (Hartford, CT)
- …issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes orders ... 9:00pm EST & will also involve Saturday hours. **_What Customer Service Operations contributes to Cardinal Health_**...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- M&T Bank (Plainville, CT)
- …school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center , customer service , or telesales experience Strong verbal ... customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch. Holds customer… more
- Cardinal Health (Hartford, CT)
- …preferred + Knowledge of practices and procedures commonly used in a call center or customer service environment, preferred + Clear knowledge of ... calls, with ability to determine needs and provide one call resolution + Responsible for reporting adverse events within...for patient follow ups or confirmations + Demonstrate superior customer support talents + Interact with the patient referral… more
- Wheeler Clinic (Bristol, CT)
- …health, recovery and growth at all stages of life. POSITION SUMMARY The Navigation Center Customer Service Representative (CSR) performs functions related to ... all inbound calls, scheduling appointments, and delivering World Class customer service . A Navigation Center ...to timely and reliable transportation are required. Experience with call center software, Microsoft Office products, other… more
- Hartford HealthCare (Hartford, CT)
- …pet insurance, travel and more! *Job Description: * The Hartford HealthCare centralized call center supports patients in their scheduling needs via inbound calls ... Service Liaison 2 and Patient Service Liaison 3 * 1 Year Customer Service Experience required. * High school diploma/GED equivalent OR a minimum of 2… more
- Eversource Energy (Windsor, CT)
- …and First Contact Resolution\. + Monitors inbound call volumes, individual and center performance and quality metrics, and customer feedback to ensure all ... years of related customer service experience or five \(5\) years customer contact center experience with at least two \(2\) years of supervisory… more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …GED + 0-2 years of Call center experience. 0-2 years of customer service or public relations experience. **Other Job Specific Skills** + Ability to ... Completes daily routine tasks and responsibilities to support the Customer Service department or programs. **Seasonal role... call volume. + Ability to provide effective customer service and deal tactfully and courteously… more
- Kyndryl (Hartford, CT)
- …cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + ... and workflow-driven architectures. + Deliver measurable outcomes such as improved first- call resolution, reduced handle time, and enhanced customer satisfaction.… more
- Aspen Dental (Hartford, CT)
- …proficient in both English and** **Spanish** + 1+ years of customer service experience required (retail, call center , or hospitality preferred), with ... critically to understand patient needs, use trained sales and customer service techniques to set appointments.Focus on...and customer care to reach individual and call center goals. + Additional duties as… more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- … call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas ... production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and… more
- Humana (Hartford, CT)
- …to understand business needs and develop architecture solutions and blueprints for the customer experience center platform solutions + Lead and govern technical ... members. The platforms consist of Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, as well as InMoment market research. These platforms are at… more
- Otis Elevator Company (Bloomfield, CT)
- …NSP - BLOOMFIELD, CT 212 WEST NEWBERRY RD, BLOOMFIELD, CT, 06002 USA OTISLINE(R) Otis' customer care call center has an opening on **split-shift,** for a ... customer service representative. The **working hours** for this role is...Candidate must be able to work well in a call center and team environment and understand… more
- Humana (Hartford, CT)
- …skills both written and verbal + Applied knowledge of insurance processing, customer service or call center processes and practices + High speed ... pharmacy setting + Ability to speak both English and Spanish fluently + Previous call center experience in a pharmacy setting + Strong communication and… more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- … call follow-up and reporting as assigned. + Demonstrates outstanding customer service . + Demonstrates understanding of military culture and addresses ... Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an ability to effectively… more
- Datavant (Hartford, CT)
- …complaints to ensure customer retention and satisfaction Paperwork generated from inbound customer service calls must be kept within 5 business days + ... Provides excellent customer service by being attentive, respectful and...be able to work effectively in a fast paced call center environment + Ability to work… more
