- ASM Research, An Accenture Federal Services Company (Augusta, ME)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Evolent (Augusta, ME)
- … Supervisor , Provider Services to play a pivotal role in leading our contact center team, ensuring the effective and efficient management of operations ... costs. The ideal candidate will bring strong leadership skills, a background in contact center management, and a passion for improving healthcare outcomes.… more
- State of Maine, Bureau of Human Resources (Augusta, ME)
- …to serve as theCustomer Experience Leadin the Bureau of Motor Vehicles' Public Services Contact Center . This isn't just a supervisory role it's a leadership ... Experience Lead, you will take the helm of our contact center operations, guiding a team of...real impact. You will serve not only as a supervisor but as a mentor and motivator. Your leadership… more
- State of Maine, Bureau of Human Resources (Augusta, ME)
- …and believes in creating welcoming, equitable, and strategically sound experiences from first contact to first day. What You'll Be Doing As the Talent Acquisition ... Department's Learning Management System (LMS), coordinating onboarding, annual training, and supervisor development programming. + Train staff on HR systems ,… more
- Cardinal Health (Augusta, ME)
- …on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **TRAINING AND ... + Ability to identify, document and submit Adverse Events during customer contact or via received documentation **_Qualifications_** + High School Diploma, GED or… more
- Cardinal Health (Augusta, ME)
- …on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **Training and ... Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality. **Responsibilities:** + Conduct quality reviews of Adverse Events… more
- Cardinal Health (Augusta, ME)
- …on standard work; receives detailed instruction on new assignments * Consults with supervisor or senior peers on complex and unusual problems **TRAINING AND ... * Ability to identify, document and submit Adverse Events during customer contact or via received documentation **Qualifications** * Minimum high school diploma or… more