- GovCIO (Augusta, ME)
- **Overview** The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment. ... USD $120,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7333/ service - desk - manager /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2026-7333_… more
- Zurich NA (Augusta, ME)
- … service desk performance reporting and analysis and acts as deputy for service desk manager . + Business Travel, as required + Extended Hours during ... Application Support Center Manager 129848 Zurich North America is hiring an...Provides comprehensive and expanded first and second level help desk support for IT incidents, problems and service… more
- GovCIO (Augusta, ME)
- **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to ... Windows/Mac PCs, and video conferencing platforms. + Familiarity with service desk tools and real-time ticket documentation...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
- Cayuse Holdings (Augusta, ME)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote **_SALARY:_** $20.00-$25.00 **_EMPLOYEE ... TYPE:_** Full-Time Hourly Non-Exempt **_TRAVEL_** No **_RELOCATION_** No **The Work** The Service Desk Agent provides customer service solutions within … more
- Cayuse Holdings (Augusta, ME)
- **Overview** **Job Title:** Service Desk Agent **Cayuse Company:** Cayuse Commercial Services **Location:** Remote **Type:** Full-Time Hourly Non-Exempt **Pay ... Rate:** $20.00-$22.00/hr **The Work** The Service Desk Agent delivers customer ...one year + Paid Time Off **Reports to: Delivery Manager ** **Working Conditions** + Professional remote office environment. +… more
- Hannaford (Brunswick, ME)
- …Supervise performance of all duties and responsibilities of all front-end and service desk /kiosk associates as assigned by Manager of Customer Service * ... policy. * Assign fixed activities to front end and service desk /kiosk associates during idle periods as...being aware of customers' actions and behavior. Report to manager or security any abnormal behavior. * Secure front-end… more
- GovCIO (Augusta, ME)
- …apart of our EPA ESSET team, providing team leadership, application support activities, and service desk support for the EPA Next Generation Grant System (NGGS). ... + Reports all activities and observations to the project manager and assists in finding resolutions to all outstanding...on data analysis. + Maintains accurate records of all service desk related activities . + Coordinate… more
- Pearson (Augusta, ME)
- …and quality and training support to Family Support groups. **Position Summary** **:** The Service Desk Tech 1, School Technical Support is an hourly position ... Customer Support department is part of the Pearson Global Service and Support team and serves as the primary...detail and suggest improvements or solutions. + Work with manager to investigate and implement ways of deflecting calls… more
- GovCIO (Augusta, ME)
- …deployment, and retirement activities. The position works closely with IT operations, service desk , and other cross functional teams to support day-to-day ... records + **Collaboration & Customer Support** + Work with service desk and IT support teams to...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
- H&R Block (Damariscotta, ME)
- …Block + Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General ... Manager as necessary + Serve as point of contact for onsite escalated client service concerns + Ensure clients are scheduled properly and conflicts are resolved,… more
- Hannaford (Boothbay Harbor, ME)
- …* Observe and follow all company policies and established procedures. * Clean Service Desk /Kiosk. * Maintain a neat, well-groomed personal appearance at all ... by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior. * Process all of the various types of… more
- GovCIO (Augusta, ME)
- …documentation of interactions, device reconciliation, and reporting activities to maintain service quality and continuity of care. Candidates must be enthusiastic ... about customer service , able to explain technology in user-friendly terms, and...in real-time. + Prior experience with documentation in help desk , ticketing, or reporting systems preferred (training provided). +… more
- Pearson (Augusta, ME)
- …+ Keep current with development of new system features + Work with manager to implement products and processes to increase Family Technical Support team efficiencies ... as assigned **Requirements** **:** + Exceptional phone manners and customer service skills + Outstanding written and verbal communications skills + Exceptional… more
- Pacific Northwest National Laboratory (Augusta, ME)
- …& Benefits + Time & Labor + Absence Management + Payroll (US) + Employee & Manager Self- Service + HR Help Desk , Touchpoints, Communicate, and Guided Learning ... guidance to peers and stakeholders. + Participate in production support and service management activities (incident, problem, and change), as needed. HCM Functional… more
- Oracle (Augusta, ME)
- …both internal and external purposes. Manages project closure and handoff to Account Manager and Help Desk . Disclaimer: **Certain US customer or client-facing ... of escalation for onsite installation team. **Responsibilities** Manages Implementation Service deliverables throughout installation project including milestones and project… more
- St. George Tanaq Corporation (Augusta, ME)
- …environmental compliance topics, in-person or online, as directed by the project manager . Requirements **Required Experience and Skills** + Minimum 3-5 years of ... work arrangement with prolonged periods of sitting at a desk and while working on a computer. **Who We...Bureau of Indian Affairs (BIA), and the US Forest Service (USFS). TEL is a subsidiary of the St.… more