- GovCIO (Washington, DC)
- …remote teams effectively in a 24x7 environment. + ITIL 4.0 foundation certification. + Help Desk Institute or Service Desk Institute certification. Desired ... USD $120,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7333/service- desk - manager /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2026-7333_ **Category** _Information… more
- TekSynap (Springfield, VA)
- …and report on the incident remediation efforts. Responsible for communicating with the Incident Manager and other GSs for all Incidents. Will act at the ... incidents are properly resolved and closed. Responsible for providing recommendations to the Incident Manager for the on-going improvement of Incident … more
- Leidos (Fort Belvoir, VA)
- …and training. + Collaboration: Collaborate with various IT teams, including Incident Management, Change Management, Engineering, and Service Desk , to ... **Description** This **Senior** **IT Service Management (ITSM) Problem Manager ** position is a specialized role within the...update knowledge base articles related to problem tickets to help Service Desk and other support teams… more
- Serco (Washington, DC)
- …Operations oversees Serco North America's frontline end-user support services, including the ** Help Desk ** , **Field Services** , and **Deployment Services** ... Secret security clearance_** **In this role you will:** + Oversee daily operations of Help Desk , Field Services, and Deployment Services teams. + Lead and mentor… more
- IntelliDyne (Washington, DC)
- …Minimum 8 years IT experience + Minimum 6 years of management experience; preferred leading Help Desk or Service Desk environment + Bachelor's degree; IT ... Deskside Support Manager - Tier 2 Status: Exempt Location: Washington, DC...Ensure compliance against contractual SLA targets. + Efficiently prioritize incident and service request tickets in alignment with client… more
- TekSynap (Springfield, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Problem Support Manager is responsible for managing the lifecycle of all network infrastructure ... problems. Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known… more
- Chenega Corporation (Fort Belvoir, VA)
- Remedy Queue Manager Ft. Belvoir, VA Join our Talent Network...functions. + Submit all initial IT requests to the Help Desk and monitor the progress of ... Remedy Queue Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue ...tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated… more
- TekSynap (Springfield, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Network Program Manager (PM) is responsible for overseeing all aspects of the successful delivery of ... the period of performance, ensuring a high-quality customer experience. The Network Program Manager will serve as the Contractor's Point of Contact (POC) for the… more
- TekSynap (Springfield, VA)
- …balancing SME with Six (6) Plus years. **Overview** We are seeking a Technical Manager to join our team supporting a National law enforcement agency NOC. This team ... Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident… more
- Leidos (Lorton, VA)
- …resolving infrastructure-related issues. + Work with all stakeholders including the Enterprise Help Desk (EHD), Business Analysts, Project Managers, and other ... we do business. Leidos is seeking an experienced ServiceNow Software Development Manager , to join an internal service center group under the Digital Modernization… more
- GovCIO (Washington, DC)
- …years experience leading teams of at least 5 people + 3+ years' experience Help Desk Support. This experience can be substituted with comparable application ... EPA ESSET team, providing team leadership, application support activities, and service desk support for the EPA Next Generation Grant System (NGGS). This position… more
- Parsons Corporation (Chantilly, VA)
- …the government solve major national security challenges in the space domain? We need your help . Our Team is looking for a **System Administrator** . In this role you ... be the first line of defense in resolving service desk issues and providing support for hardware complications. Install,...technical support and guidance to all usersCreates and tracks incident tickets to resolution + Escalates and routes … more
- SAIC (Washington, DC)
- …+ Work cooperatively with Federal and Contractor Service Desk , Incident Management Center, Desktop Engineering, Executive Help Engineering, Application ... of Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager , Azure, Office Suite, Outlook applications, One Drive for Business… more
- Huntington Ingalls Industries (Arlington, VA)
- …are critical in the performance of its mission, therefore information security services help safeguard the information resources entrusted to the OIG. This role can ... (Sentinel, Log Analytics, Azure WAF, Defender for Identity, Privileged Identity Manager ); Microsoft 365 Security Suite (Defender, Advanced Threat Protection, Cloud… more
- TekSynap (Springfield, VA)
- …maintain daily compliance requirements. The ISSO will report to the government Program Manager , government Technical POC / Task Manager . The Contractor shall ... also keep the designated government Information System Security Manager (ISSM), and COR informed. Due to the importance of keeping system(s) updated to meet FISMA… more
- GovCIO (Washington, DC)
- …support the EPA. **Responsibilities** + As part of the EPA ESSET team, provide Tier 1/2 Help Desk Support for the EPA Next Generation Grant System + Master all ... analysis experience (or commensurate experience) + 3+ years' experience Help Desk Support. This experience can be...clearance Desired Skills: + Pattern recognition in support of Incident and Problem Management + Big picture thinking to… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance:... by the third ring. + Create a customer incident in Remedy, the call tracking software for every call ... policies and procedures. + Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements. + Advise management of… more
- V2X (Springfield, VA)
- …addressing Cybersecurity vulnerabilities via a government agreed format, such as a Help Desk ticket application, electronic mail, memorandum, etc. + Shall ... The SCA will provide initial mitigation of Cybersecurity incidents, support incident investigations, and closure of the incidents. The position will provide… more
- CBRE (Arlington, VA)
- …vendors as well as deliveries/shipping/receiving. + You will support the Workplace Manager in cultivating a positive office culture and incorporating our core ... security team when there are events, visitors, during an incident and when any works are being planned +...works are being planned + Collaborate with the Workplace Manager and Security Team during fire and evacuation exercises.… more
- CBRE (Washington, DC)
- …vocational training preferred. Minimum of 4+ years of related (eg Front Desk , Concierge, Hospitality, Room Management, or Customer Service) roles preferred. Prior ... new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help . Utilize a high level of attention to detail as well as strong… more