- Red River (Chantilly, VA)
- …are looking for a **Systems Support Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in Chantilly, VA, ... resolution is key. **This position will operate on the Monday-Friday 8am-430pm shift . The initial training/onboarding period will be conducted on the Monday-Friday… more
- CACI International (Sterling, VA)
- Service Desk Shift Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular ... Local * * * CACI is currently looking for a motivated, career and customer-oriented Service Desk Shift Lead with Agile methodology experience to join our… more
- Marriott (Arlington, VA)
- …of the Front Office or Front Desk Manager. * Supports daily Front Desk shift operations. **Supporting Progress Toward Guest Services and Front Desk ... responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest… more
- IHG (Alexandria, VA)
- …somewhere. So why not with you? We're looking for a new Front Desk Supervisor to take ownership of delivering exceptional first impressions - managing everything ... drive revenue from walk-ins and up-selling at the front desk * Training team members on PBX procedures and...Training team members on PBX procedures and taking the lead during an emergency or crisis * Reporting into… more
- TekSynap (Arlington, VA)
- …+ Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility ... to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center...clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our… more
- TekSynap (Springfield, VA)
- …network infrastructure, server infrastructure, network security, telecommunications systems and service desk . Responsible for managing and setting priorities ... elements of the network facilities. The Network Operations Team Lead will also schedule and direct activities to resolve...Noise level: Medium + Work schedule: Schedule is day shift Monday - Friday. + Amount of Travel: Less… more
- Fujifilm (Washington, DC)
- …of current medical imaging products and related technologies. + May be scheduled as a Shift Lead which is a team point of contact for any Technical Assistance ... **Position Overview** The Lead Customer Support Engineer (TSE), MI - I...resources to identify known issues. + Adheres to custom Service Level Agreement (SLA) requirements to timely escalate issues… more
- TekSynap (Arlington, VA)
- …equipment maintenance. + Oversee day-to-day operations of the Technical Control Facility Service Desk . + Troubleshoot and maintain all networks, equipment, and ... ITSM best practices. + Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions… more
- TekSynap (Arlington, VA)
- …SLAs for IT Operations. + 3+ years of experience in leadership roles for Service Desk , Data Center, or Network teams. + ServiceNow ITSM/ITOM experience. + ... **Responsibilities & Qualifications** **Overview** TekSynap is seeking a Service Level Manager (SLM) to support our client in Arlington, VA. The SLM will be… more
- TekSynap (Springfield, VA)
- …aptitude. + Excellent communication skills. **Overview** We are seeking a Senior IT Specialist/ Service Desk Lead to join our team supporting a ... **Responsibilities & Qualifications** **RESPONSIBILITIES** This position supports the Service Desk [duty hours 9:00am-6:00pm] and...Noise level: Medium + Work schedule: Schedule is day shift Monday - Friday. + Amount of Travel: Less… more
- Sunrise Senior Living (Fairfax, VA)
- …Duties** As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief ... but are not limited to the essential functions listed as follows: **Customer Service ** + Oversee the community entry area for visitors, guests, and residents, extend… more
- TekSynap (Washington, DC)
- …assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results usingappropriate reports. + **Stakeholder ... + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with quality management frameworks… more
- TekSynap (Washington, DC)
- …2/3 system administration/engineering services + Network or Telecom FC5 - Enterprise Service Desk , Tiers 0/1/2 support services, end-user support, Desktop ... to include, but not limited to Asset Management + Service Desk **REQUIRED QUALIFICATIONS** + Minimum Bachelor's...We are seeking a Program Manager to join and lead our Federal team. We provide a business forward… more
- Chenega Corporation (Springfield, VA)
- … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in ... support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests received. +… more
- TekSynap (Washington, DC)
- …excellence in planning, directing, and managing IT projects/operations. + Lead and manage thecontractsIT operations team, providing guidance, training, and ... best practices related toIToperations + Knowledge of and experience with help desk support and operations. + Knowledge of networking and network-based software… more
- TekSynap (Washington, DC)
- …related to IT operations + Knowledge of and experience with help desk support and operation. + Knowledge of networking and network-based software applications. ... team and all task order staffing as required. + Maintain program service levels and specifications. **REQUIRED QUALIFICATIONS** + Master's degree in computer science… more
- BAE Systems (Springfield, VA)
- …interfaces. The Support Engineer, under the direction of the O&S Site Lead , is responsible for working with on-site database and system administration support ... Schedule to ensure system issues are identified and resolved, minimizing operational impacts - shift work is required. Panama Schedule night shift example, day … more
- IHG (Washington, DC)
- …a relaxing seasonal rooftop pool with striking Potomac River views and the indulging full- service spa, The Spa at The Wharf, modern luxury, culture, and a rich ... drive revenue from walk-ins and up-selling at the front desk + Training team members on procedures and taking...+ Training team members on procedures and taking the lead during an emergency or crisis **What we need… more
- TekSynap (Springfield, VA)
- …efforts. Responsible for the management of network performance and end-to-end service quality for the Network infrastructure. Responsible for the review and ... network performance to maintain an acceptable level of network quality of service as per business objectives, predefined network Key Performance Indicators, and… more
- TekSynap (Washington, DC)
- …assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results using appropriate reports. + Stakeholder ... BMC Helix (Remedy) + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with...analytical, problem-solving, and decision-making skills. + Proven ability to lead and motivate a team, fostering a culture of… more
