- NuAxis Innovations (Washington, DC)
- …SLA compliance, and promoting a culture of continuous improvement. The manager develops and implements incident management processes, prepares performance ... **Help Desk Manager ** Location **Washington, DC** \# of openings **1**...day-to-day management of all Tier I and Tier II support activities. + Oversee ticket queues, incident … more
- Red River (Chantilly, VA)
- …creation and maintenance of client-specific runbooks, knowledge documentation, and escalation procedures. + Support service transitions, onboarding activities, ... and delivery of new services through planning and governance readiness. ** Incident , Problem, and Escalation Management** + Coordinate with SDM and technical… more
- Signature Aviation (Dulles, VA)
- As an **Assistant General Manager ** , you are a vital member of the base leadership team, helping guide a cross-functional staff in delivering safe, seamless, and ... you'll lead the private aviation terminal in the General Manager 's absence, upholding Signature Aviation's gold standard of service....a resource on guest service matters and as an escalation point for guest inquiries. + Provide onsite business… more
- NuAxis Innovations (Washington, DC)
- …+ Strong process orientation and ability to define, document, and refine support playbook + Experience with escalation management, root cause reviews, ... and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more...The Optional Services Lead will serve as a senior manager to drive operational excellence and ensure contract success.… more
- Microsoft Corporation (Reston, VA)
- Support Escalation Manager - Incident Manager acts as a primary contact to understand issues and improve the experiences of account-aligned customers ... managers. Proactively escalates highly sensitive issues to senior support escalation managers. **Qualifications** **Required Qualifications:** + Master's… more
- TekSynap (Springfield, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Incident Support Manager supports the restoration of network infrastructure, and service ... Six (6) Plus years. **Overview** We are seeking a Incident Support Manager to join...incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation , problem management and… more
- Node.Digital (Arlington, VA)
- …plans, and assist with the restoration of services. Node is seeking a Cyber Incident Manager to support this critical customer mission. Responsibilities: - ... Cyber Incident Manager / Incident ...Node is supporting a US Government customer to provide support for onsite incident response to civilian… more
- ARSIEM (Arlington, VA)
- …have an impact on every client you work with. ARSIEM is looking for a Cyber Incident Manager to support on-site incident response to civilian Government ... fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an… more
- ARSIEM (Arlington, VA)
- …an impact on every client you work with. ARSIEM is looking for a Cyber Case Manager . This position will support one of our Government clients in Arlington, VA. ... and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government....Responsibilities + Correlating incident data to identify specific trends in reported incidents… more
- ARSIEM (Arlington, VA)
- …an impact on every client you work with. ARSIEM is looking for a Cyber Case Manager . This position will support one of our Government clients in Arlington, VA. ... and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government....on the enterprise + Identifying the cause of an incident and recognizing the key elements to ask external… more
- ARSIEM (Arlington, VA)
- …fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an ... workforce of qualified professionals committed to providing the best possible support . As demand increases, ARSIEM continues to provide reliable and cutting-edge… more
- Nightwing (Arlington, VA)
- …and assist with the restoration of services. Nightwing is seeking a Cyber Incident Manager to support this critical customer mission. **Responsibilities:** ... and commercial markets. Nightwing is supporting a US Government customer to provide support for onsite incident response to civilian Government agencies and… more
- ARSIEM (Arlington, VA)
- …fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an ... workforce of qualified professionals committed to providing the best possible support . As demand increases, ARSIEM continues to provide reliable and cutting-edge… more
- Amazon (Arlington, VA)
- …without reliable connectivity. We are seeking an experienced Support Engineering Manager to lead escalations and incident management team. This role combines ... while maintaining the highest standards of customer satisfaction. As the Escalations & Incident Team Manager , you will partner in implementing incident … more
- BCMC (Arlington, VA)
- …Spending Account (FSA) for dependent & health care 11 standard holidays & 3 weeks of annual leave ESS-3275 Incident Manager - III - IMG03 Powered by JazzHR ... BCMC is supporting a US Government customer to provide support for onsite incident response to civilian...restoration of services. BCMC is seeking a Cyber Case Manager to support this critical customer mission.… more
- TekSynap (Springfield, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Problem Support Manager is responsible for managing the lifecycle of all network infrastructure ... (4-6) years' experience **Overview** We are seeking a Problem Support Manager to join our team supporting...incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation , problem management and… more
- Chenega Corporation (Washington, DC)
- Cybersecurity Operations Product/Project Manager Washington, DC Join our Talent Network Cybersecurity Operations Product/Project Manager Washington, DC Are you ... in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals… more
- Amazon (Arlington, VA)
- …point of contact for all safety and security concerns, the coordination lead for incident triage and response, and the knowledge manager for related data. The ... team delivers three core service lines: alarm management, incident response, and customer support . If you...Supervisors to focus on supporting their people. The Operations Manager will be an escalation point for… more
- TEKsystems (Washington, DC)
- …and service monitoring needs. * Perform event correlation and filtering to streamline incident triage, reduce noise, and ensure timely escalation to appropriate ... Cloud, devops, aws, gcp Top Skills Details Opentext,OBM,monitoring tools,enterprise manager ,enterprise application integration,Infrastructure,scripting,scripting powershell,Enterprise architecture,Implementation,server application support ,sitescope… more
- TekSynap (Springfield, VA)
- …Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ... proactive analysis and reporting, incident resolution and escalation , problem management and resolution, coordinating of events related to network… more
