- Coinbase (Olympia, WA)
- …and automation, and optimizing customer support interactions to create an effortless experience. As a CX Technical Senior Program Lead you will play a ... is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the...or equivalent experience. * 5+ years of experience in technical program management, preferably in consumer facing… more
- Coinbase (Olympia, WA)
- …we look for in you (ie. job requirements):* * 7+ years of technical program management experience in technology-first environments, with direct engagement in ... across cloud, networking, storage, and compute platforms, driving highly technical and cross-functional outcomes * Partner cross-functionally with engineering,… more
- Bristol Myers Squibb (Tacoma, WA)
- …and in their personal lives. Read more: careers.bms.com/working-with-us . Position Summary The Senior TAS is a critical role in our unique customer model to execute ... medicines for appropriate patients. The primary role of the Senior TAS is to drive demand for BMS medicines...the TAS engages them with a differentiated Customer Experience ( Cx ) through deeper scientific dialogue on and consistent with… more
- Coinbase (Olympia, WA)
- …business impact. *What you'll be doing (ie. job duties): This role combines technical expertise with business impact, whether it's building robust data pipelines or ... of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect...data modeling initiatives: *Architect our core data models. Provide technical leadership while guiding a team of expert modelers,… more
- Verint Systems, Inc. (Olympia, WA)
- …field or equivalent work experience + 6+ years of experience in technical program or project management, process improvement, management consulting, and/or ... Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX...key member of Professional Services, the role of the Program Manager is to serve as a customer advocate… more
- Coinbase (Olympia, WA)
- … technical and non- technical leaders with ease via weekly and monthly program updates. * Quickly distill complex technical themes so that an entry level, ... is expected and fully supported. * *Team* - EAA CX Agent Experience organization is a vital part of...Collaborate with engineers, designers, product managers, cross-org stakeholders and senior leadership to turn our vision into a tangible… more
- Coinbase (Olympia, WA)
- …Chatbot (ie akin to an agent-facing Chatbot) * You will partner closely with CX , including senior leadership, to land massive impact company-wide *What we look ... wide variety of stakeholders * Experience navigating and influencing senior leadership across multiple functions * Demonstrated ability in... aptitude (via degree or prior experience in a technical role). * Must have experience in CX… more
- City of Tacoma WA (Tacoma, WA)
- …strategic thinker with deep expertise in digital platforms and customer experience ( CX ) technologies. You'll serve as the product owner for major customer-facing ... systems, ensuring they align with our CX vision, operational needs, and security standards. This role...operational needs, and security standards. This role will advise senior leadership across TPU on strategic technology improvements. Key… more
- Coinbase (Olympia, WA)
- …is expected and fully supported. The Compliance team within Customer Experience ( CX ) is responsible for developing and delivering best in class support across ... responsible for executing Compliance controls with adherence to Coinbase's BSA/AML program , transaction monitoring, KYC, CDD, and EDD policies, procedures and… more