- CVS Health (Harrisburg, PA)
- …each and every day. **Position Summary** Responsible for managing to resolution complaint /appeal scenarios for all products, which may contain multiple issues and ... from multiple business units. Ensure timely, customer focused response to complaints/ appeals . Identify trends and emerging issues and report and recommend solutions.… more
- CVS Health (Harrisburg, PA)
- …a "single-point-of-contact" based on type of appeal. * Can identify and reroute inappropriate work items that do not meet complaint /appeal criteria as well as ... may require coordination of responses from multiple business units. Appeals are typically more complex and may require outreach...identify trends in misrouted work . * Assemble all data used in making denial… more