- TEKsystems (New York, NY)
- …makes us different. Department purpose and structure To provide an effective and professional IT 1st line support service to staff and clients in accordance ... firm utilizes towards Information Technology. Key relationships * The Service Desk is the first ...incidents ensuring as many of these are resolved at 1st line as possible * Maintain an… more
- General Dynamics Information Technology (Newington, VA)
- …Yes **Job Description:** Deliver simple solutions to complex problems as a Service Desk Technician at GDIT. Here, you'll tailor cutting-edge solutions ... ours. At GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure...information to fulfill requests or enable resolution. + Provides first line investigation and diagnosis and promptly… more
- CACI International (Denver, CO)
- Integrated Service Desk Account Manager - Day Shift... first level support for inbound incidents and Service Requests + Provides front line phone and ... Type of Travel: None Anticipated Posting End: The Integrated Service Center Account Manager will provide front line...service and/or support experience working in a Help Desk , Service Desk , or Call… more
- Cayuse Holdings (Arlington, VA)
- …Interior, Bureau of Indian Affairs, Bureau of Indian Education, among many more. The Service Desk Agent performs a variety of complex tasks, which include ... routing of incidents to the correct person or office. Service Desk Agents manage and track the...Vision, and Core Values of Cayuse. **Responsibilities** + Provide first - line support for incidents and technical issues… more
- CACI International (Chantilly, VA)
- …You'll Get to Do: + Provides first level support for inbound incidents and Service Requests + Provide front line phone and email support related to system ... Integrated Service Desk Technician Job Category: Information...Type of Travel: None * * * The Integrated Service Center Technician will provide front line … more
- CACI International (Chantilly, VA)
- …You'll Get To Do: + Provides first level support for inbound incidents and Service Requests + Provide front line phone and email support related to system ... Integrated Service Desk Technician Job Category: Information...Type of Travel: None * * * The Integrated Service Center Technician will provide front line … more
- State of Massachusetts (Boston, MA)
- …train and provide technical assistance to end users of the My Vax Records and serve as first line of communication and support for end users as part of the My ... Coordinator to serve as our My Vax Records Help Desk Lead. The incumbent will work as part of...most up to date SOPs and are providing exceptional front- line customer service and technical assistance to… more
- TEKsystems (Cincinnati, OH)
- … position that is supporting the Mass Mutual Ascend internal IT employee base (700 people). service desk and IT ops team. They are looking for a person for ... desk is more than just a help desk . They have a high first call...If they have access to an enterprise app- the service desk will resolve. If required advanced… more
- Stanford University (Stanford, CA)
- UIT Service Desk Analyst **Business Affairs: University IT (UIT), Redwood City, California, United States** **New** Information Technology Services Post Date 9 ... hours ago Requisition # 102919 The University IT Service Desk , Client Experience and Solutions (CXS),...more senior technicians for resolution. **CORE DUTIES:** + Provide first line of response to requests for… more
- BrightSpring Health Services (Tempe, AZ)
- …attitude and the ability to work in a teamenvironment. This role will provide first line support services to both internal and offsite clients who are ... with procedures. + Accurately record all customer communications using the appropriate Service Desk software. + Installing, supporting and providing routine… more
- SAIC (Scott AFB, IL)
- **Description** The National Security Customer Group of SAIC is seeking a Help Desk Service Specialist to support an IT Service Desk effort for ... Systems Directorate (TCJ6). The successful candidate will join the Service Desk team assisting the users experiencing...networked and/or wireless systems. . Responds to situations where first - line product support has failed to isolate… more
- Dataprise (Port St. Lucie, FL)
- …You'll Do: + Provide first contact support of incoming requests to the Service Desk via telephone, web portal, email, chat to ensure courteous, timely, and ... About the role: Service Desk Engineers work as part...team members or external resources as needed. + Provide first -tier support to end-users for Windows Workstations, MAC OS,… more
- Dataprise (Rockville, MD)
- …you'll do: + Provide first contact support of incoming requests to the Service Desk via telephone, web portal, email, chat to ensure courteous, timely, and ... About the role: Service Desk Engineers work as part...team members or external resources as needed. + Provide first -tier support to end users for Windows Workstations, MAC… more
- General Dynamics Information Technology (Colorado Springs, CO)
- …to Obtain:** Top Secret SCI + Polygraph **Job Family:** Help Desk **Skills:** Customer Service ,Technical Support,Troubleshooting **Certifications:** CompTIA - ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician - Mid Shifts - 2200 to 0600 Transform technology into… more
- Insight Global (Charlotte, NC)
- …looking to hire on a Corporate Office Receptionist that is the Director of First Impressions for are large Automotive Retailer in the Charlotte, NC area. This team ... member is the first contact to greet visitors by phone and in...the corporate home office, and will primarily answer a multi- line telephone system and greet visitors in a timely,… more
- Chenega Corporation (St. Marys, GA)
- …Assurance Manager (ISSM/IAM) for reporting purposes annually. + Provide Help Desk functions, including providing 1st level/ad hoc assistance for ... **Req ID:** 30380 **Summary** **Help Desk Lead** **Kings Bay, GA** Chenega Analytic Business...quarterly IT hardware additions, deletions, corrections, and changes by line item detail to SPK16. + Provide a completely… more
- ManTech (Glen Burnie, MD)
- …Contributing to and developing knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are in-office and off-site. + ... a motivated, career and customer-oriented **Senior** **Tier 1 Help Desk Support Services Specialist** to join our team in...progress and status of calls/tickets. + Resolving incidents on first contact, when an active line of… more
- System One (Winchester, VA)
- Service Desk (Part-Time - Tue-Sat 7 am...environment that operates 24/7 to support our enterprise. Our Service is responsible for acting as the first ... strive to resolve customer incidents, answer questions, and assist with submitting Service Catalog Requests wherever necessary. Our vision is to provide customers… more
- EMCOR Group (Dulles, VA)
- …support to all computer users employed by the Dulles branch office. + First line of technical support for all Help Desk calls. + Track and enter all ... **Essential Duties and Responsibilities:** The responsibilities of the Help Desk Administrator include, but are not limited to, the...Change Requests. + Update the status of all Computer Service Requests and Computer User Change Requests. + in… more
- TEKsystems (Lebanon, MO)
- …support teams for further assistance. ✓ Network Support and Testing: Serve as the first line of testing for the network infrastructure. Utilize network testers, ... the initial point of contact, providing timely and effective first level support for complex problems affecting company hardware,...Troubleshooting, Help desk support, Active directory, Help desk , Technical support, Service desk ,… more