• Principal Product Mgmt-Tech, Customer

    Amazon (Seattle, WA)
    …with Large Language Models (LLMs) to revolutionize how customers interact with Amazon Customer service . You will work directly with our science team to ... the organization. The mission of the CET team within Customer Service is to create earth's best...Influence senior leaders across Amazon and communicate Amazon AI's vision, strategy, goals, status, and customer more
    Amazon (05/23/25)
    - Save Job - Related Jobs - Block Source
  • Security Engineer, Threat Discovery and Detection…

    Amazon (Seattle, WA)
    …developing and implementing advanced threat detection mechanisms that safeguard Amazon 's customer service operations. You'll work at the intersection of ... on the Threat Discovery and Detection (TD2) team within Customer Service Security, you'll be instrumental in...Service Security organization. Our mission is to protect Amazon customer data and ensure operational integrity… more
    Amazon (07/04/25)
    - Save Job - Related Jobs - Block Source
  • Senior Applied Scientist, Amazon

    Amazon (Santa Clara, CA)
    …deploy LLM-based Conversational AI systems to enhance Amazon 's customer service experience and effectiveness. We work on innovative solutions that help ... engineers, and product managers, to integrate LLM-based solutions into Amazon 's customer service platforms. -...by location, the number of regularly scheduled hours you work , length of employment, and job status such as… more
    Amazon (05/11/25)
    - Save Job - Related Jobs - Block Source
  • Senior Ontologist , Customer Engagement…

    Amazon (Seattle, WA)
    …from vast amounts of data, driving business impact and transforming Amazon 's customer service experience. You will work closely with senior leaders ... - Design and develop robust, semantically rich, and extensible data models for Amazon Customer Service , enabling seamless machine ingestion and inference.… more
    Amazon (05/06/25)
    - Save Job - Related Jobs - Block Source
  • Senior Machine Learning Engineer, Customer

    Amazon (Seattle, WA)
    …deploy LLM-based Conversational AI systems to enhance Amazon 's customer service experience and effectiveness. We work on innovative solutions that help ... is broadly recognized as a leader in providing exceptional Customer Service globally. At Amazon ,...by location, the number of regularly scheduled hours you work , length of employment, and job status such as… more
    Amazon (07/11/25)
    - Save Job - Related Jobs - Block Source
  • Machine Learning Engineer, Customer

    Amazon (Seattle, WA)
    …deploy LLM-based Conversational AI systems to enhance Amazon 's customer service experience and effectiveness. We work on innovative solutions that help ... is broadly recognized as a leader in providing exceptional Customer Service globally. At Amazon ,...by location, the number of regularly scheduled hours you work , length of employment, and job status such as… more
    Amazon (06/30/25)
    - Save Job - Related Jobs - Block Source
  • Sr. Technical Program Manager, Amazon

    Amazon (Seattle, WA)
    …is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer ... Product & Technology organization powers CS by developing elegant Customer and Customer Service Associate...work on features that directly impact millions of Amazon customers, have the opportunity to provide direction to… more
    Amazon (05/13/25)
    - Save Job - Related Jobs - Block Source
  • Vendor Manager - Kuiper, Amazon

    Amazon (Arlington, VA)
    …We are seeking a leader to join our Global Outsourcing (GO) team within Amazon 's Customer Service (CS) organization. As a Vendor Operations Manager ... programs with external BPO partners and collaborate with internal Amazon teams to enhance the customer experience....contract negotiation - 7+ years of relevant experience in customer service operations required ( service more
    Amazon (06/10/25)
    - Save Job - Related Jobs - Block Source
  • Senior Product Manager, Amazon

    Amazon (Seattle, WA)
    …then we're looking for you! Amazon 's World-Wide Defect Elimination (WWDE) team within Amazon Customer Service (CS) is looking for an experienced and ... customers to return items or not return to Amazon . Andon Cord empowers our front-line customer service agents to pull a product off the Amazon website if… more
    Amazon (06/03/25)
    - Save Job - Related Jobs - Block Source
  • Sr. Technical Program Manager, Amazon

    Amazon (Seattle, WA)
    Description Are you excited by the idea of being part of the world's #1 Amazon Customer Service (CS) team? Do you want to innovate using engineering, massive ... easily, and in their preferred way of interacting with Amazon . Customer Service Technology systems...for other verticals to build within our framework. Our work scales to support service in 52… more
    Amazon (06/07/25)
    - Save Job - Related Jobs - Block Source
  • Senior Product Manager- Tech, Amazon

    Amazon (Austin, TX)
    …of Amazon 's products using Artificial Intelligence? Then we're looking for you! The Amazon Customer Service (CS) Knowledge team is seeking an experienced ... interactions. As the Tech Product Owner, you will work closely with engineering, UX, data science, and operations...short- and long-term goals. - Ensure seamless integration with Amazon 's Customer Service ecosystem. -… more
    Amazon (06/13/25)
    - Save Job - Related Jobs - Block Source
  • Software Development Engineer , Amazon

    Amazon (Seattle, WA)
    Description The Shipping & Delivery Support (SDS) Tech team within the Amazon Customer Service org is looking for a motivated individual with strong ... develop, and deploy reliable distributed solutions that operate at Amazon scale. You will work with a...member develop into a better-rounded contributor. As Earth's most Customer Centric Company, Amazon 's CS organization builds… more
    Amazon (05/28/25)
    - Save Job - Related Jobs - Block Source
  • Principal Technical Program Manager, Amazon

    Amazon (Seattle, WA)
    Description Are you excited by the idea of being part of the world's #1 Amazon Customer Service (CS) team? Do you want to innovate using engineering, massive ... the strategy for the contact handling experience across all Customer Service verticals and subsidiary companies, such...for other verticals to build within our framework. Our work scales to support service in 52… more
    Amazon (07/08/25)
    - Save Job - Related Jobs - Block Source
  • Senior Program Manager, Amazon

    Amazon (Arlington, VA)
    …candidate that is interested in building an innovative service that leverages Amazon Global Customer Service 's (CS) capability and technology platforms ... business line customers. These customers include Cross border shopping, Customer Service by Amazon for...global sites. This candidate will lead the program management, work with account managers, product managers, multiple technical teams,… more
    Amazon (05/23/25)
    - Save Job - Related Jobs - Block Source
  • Software Development Engineer II- Amazon

    Amazon (Seattle, WA)
    …to: * Consumer Technology: Build new generation features and products for amazon .com, constantly improving the Customer and Seller experience for billions ... build the future as a Software Development Engineer at Amazon , where you will be inspired working along best-in-class...on the ever-evolving needs of our customers, and your work will impact millions of people around the world.… more
    Amazon (06/25/25)
    - Save Job - Related Jobs - Block Source
  • Economist, Amazon Customer

    Amazon (Seattle, WA)
    Description The Worldwide Defect Elimination (WWDE) Team within Amazon Customer Service is seeking a highly skilled economist to estimate the customer ... Service action. Your analysis will assist teams across Amazon to prioritize defect elimination efforts and optimize how...findings to users via systems and dashboards that guide Customer Service planning and policies. Key job… more
    Amazon (06/27/25)
    - Save Job - Related Jobs - Block Source
  • Research Scientist, Amazon Customer

    Amazon (Seattle, WA)
    Description The Worldwide Capacity Planning (WWCP) team within Amazon Customer Service (CS) needs an innovative Research Scientist to help revolutionize how ... Our team owns end-to-end workforce planning and execution for Amazon 's global customer service network,...by location, the number of regularly scheduled hours you work , length of employment, and job status such as… more
    Amazon (06/30/25)
    - Save Job - Related Jobs - Block Source
  • Payment Dispute Resolution Specialist, Carrier…

    Amazon (Nashville, TN)
    …payment disputes of our carrier partners while upholding Amazon 's commitment to exceptional customer service . You will work independently and as part of ... Description Amazon is building the earth's best transportation and...people are builders, working tirelessly to serve customers, optimize Amazon 's global network, and enable the success of our… more
    Amazon (05/23/25)
    - Save Job - Related Jobs - Block Source
  • Sr. Data Engineer, Amazon Customer

    Amazon (Seattle, WA)
    Customer Service Worldwide Defect Elimination (WWDE) Organization. WWDE drives Amazon to provide excellent customer experiences by remediating issues in ... Description Amazon is looking for a motivated Senior Data...enabling others through our suite of Voice of the Customer tools. To expand and innovate on this vision,… more
    Amazon (05/23/25)
    - Save Job - Related Jobs - Block Source
  • Business Intelligence Engineer II, Amazon

    Amazon (Seattle, WA)
    …builds solutions directly impacting millions of customers worldwide, this job is for you! Amazon revolutionized customer service AND now we are changing what ... technical support. We're responsible for the Customer Service operations and solutions for all Amazon ...help our team automate and accelerate analytics. You will work with a team of analytics professionals who are… more
    Amazon (07/15/25)
    - Save Job - Related Jobs - Block Source