- Novo Nordisk Inc. (Plainsboro, NJ)
- …to driving acquisition, conversion, compliance/persistence and loyalty. Serves as a lead and strategist for the customer segmentation; ensuring brand/portfolio ... through omnichannel engagement. This individual is responsible for ensuring that Center of Excellence areas and strategies are based on brand/portfolio/digital… more
- Insmed Incorporated (Denver, CO)
- …biopharma industry in Science's Top Employers Survey for two years in a row.A Certified Great Place to WorkWe believe our company is truly special, and our employees ... agree. In July 2023, we became Great Place to Work- certified in the US for the third year in...and can be located in or around: Denver preferred.ResponsibilitiesResponsibilities:Develop, lead , and execute a sales plan with specific goals… more
- Insmed Incorporated (Bridgewater, NJ)
- …focus on orphan diseases Experience with HUB/call center technology platforms from CRM to Case management systems and tools used to manage patient services ... Top Employers Survey for two years in a row.A Certified Great Place to WorkWe believe our company is...seeking top talent for the role of Director, Case Management . Patients are the core of what we do… more
- American Tire Distributors (Mccook, IL)
- …of the Value Proposition and proficient in communicating the features and benefits to the customer . Contact Management - proficiency in use of the tool and ... accurate and timely records of key contacts and field activity with CRM tools provided by the CompanyGather business intelligence and share with field partners… more
- Windstream (AR)
- …in all tactics and channels. Partner with marketing strategy, paid media, brand, contact center , creative and business intelligence groups to maximize strategic ... a world of infinite possibilities! About this Role: The Manager of Email and SMS Acquisition will own all...in acquisition marketing, email marketing, SMS marketing, lifecycle marketing, CRM management or a similar role. Experience… more
- Percepta (Melbourne, FL)
- …the satisfaction of being part of a unique culture.What You'll Be Doing The Customer Relationship Center (CRC) Customer Service Representative is ... meeting expected customer service levels and supporting business performance goals of the Customer Relationship Center by a providing full range of … more
- Percepta (Spartanburg, SC)
- …30 words per minute)Knowledgeable in Microsoft Office, EmailExperience with Microsoft Dynamics ( Customer Contact system) an assetWhat You Can Expect Pay rate ... mannerEnsure that all customer contacts are properly documented into the CRC's CRM system to allow for an accurate historical view of customer 's contacts… more
- Medline Industries LP (Northfield, IL)
- …with a proven track record of delivering successful technology initiatives. Knowledge of contact center operations and customer service principles. Strong ... knowledge of contact center technologies, including CCaaS, agent desktops, and case management solutions. Excellent project management skills, with the… more
- Pfizer (New York, NY)
- **ROLE SUMMARY** The Contact Center CRM Business Product lead is a new role within the CRM Business Product team directly reporting to the CRM ... to unlock core business priorities. The Contact Center CRM Business product lead ...+ Being customer -obsessed, innovative and results-oriented business lead + Product management , product owner, product… more
- Chick-fil-A (Atlanta, GA)
- …with system integration/API patterns + Experience with service management and/or customer relationship management ( CRM ) systems. + Knowledge ... (WFM), and Quality Assurance (QA) solutions. The Technical Program Manager - Contact Center Solutions...partner roadmaps. + Gather requirements and create documentation for contact center technology solutions. + Lead… more
- CVS Health (Buffalo Grove, IL)
- …Summary This position is a lead role in the Product Owner and application management of our Contact Center initiatives. The individual in this role will ... strategy and manage application sustainment, enhancement, and/or new development. Reporting to the Lead IT Director, Contact Center Technology, this position… more
- Amgen (Washington, DC)
- …+ Primary DWX-Amgen Assist relationship manager : interacts daily with the contact center management & external partners to ensure that their ... the Senior Manager , Collaboration Operations, Operations Voice Lead , Contact Center Architect and...outside of IS. + Proficient in contact center scripting, routing, and integration with CRM … more
- Capgemini (Atlantic County, NJ)
- Digital Delivery and Solutions Lead (Web, Mobile, CRM , Automation, Contact Center , Experience, etc **Title:** Digital Delivery and Solutions Lead ... (Web, Mobile, CRM , Automation, Contact Center , Experience, etc) **Location:** **NJ / Atlanta / Chicago**...Customer Management - client and sales management , lead management , etc +… more
- Snap Inc. (San Francisco, CA)
- …call center /telephony integrations + Thoroughly familiar with all standard CRM functionality across Lead to Sales Compensation pipeline Preferred ... and its AR glasses, Spectacles (https://www.spectacles.com/) . We're looking for an IT Product Manager to join the CRM Technology group in Snap Engineering! As a… more
- Red River (Columbus, OH)
- …their business objectives. + Stay abreast of the latest trends and technologies in Contact Center AI, CRM integrations, and unified communications, applying ... with CRM and ITSM tools to enhance customer experience and operational efficiency. + Lead ... context. + Expertise in leveraging Contact Center Artificial Intelligence (AI) to improve customer … more
- General Motors (Warren, MI)
- …and spearhead the implementation of the CRM Platform in the contact center , with specific focus on Customer and Dealer Care. This new platform will ... Contact Center post implementation of the CRM Platform, with specific focus on Customer ...challenge legacy mindset + Proven strategic experience and/or project management + Uses data to inform strategy and uncover… more
- J&J Family of Companies (Skillman, NJ)
- …**What we are looking for** Required Qualifications + 8-10 years of experience in contact center management or a related field. + Bachelor's degree ... Sr. Manager , Contact Center Solutions -...response times, and customer satisfaction scores. + Lead and mentor a team of contact … more
- CVS Health (Hartford, CT)
- …part of a team of exceptionally talented engineers accountable for CVS's dynamic contact center environment consisting of Avaya, Cisco, and Five9 technologies . ... and maint enance of omnichannel call routing for all contact center platforms , with redundant connectivity...integrating Five9 with other systems such as outbound dialers, CRM platforms, and IVR systems + 5+ years experience… more
- The Cigna Group (Austin, TX)
- …models and call flow + Agent session control and Customer Relationship Management systems + Contact Center as a Service (CCaaS) architectures and ... Architect, Enterprise Architecture **Role Title:** Senior Architect, Enterprise Architecture Contact Center & Service Transformation **POSITION SUMMARY:** This… more
- Austin Energy (Austin, TX)
- …Analyst will be an individual contributor and team collaborator within the Customer Relationship Management ( CRM ) technology services team at Austin ... mobile applications and online platforms. + Experience in project management methodology and to lead and complete...Do you have experience working in a government 311 contact center ? + Yes + No +… more
