- Resolution Technologies, Inc. (Dunwoody, GA)
- …strong mix of consulting and operations experience to be positioned to lead customers through Contact Center transformationsAs a seasoned consultant in a technology ... company, one must possess a unique blend of business and technical savvy to lead the team to deliver bottom line business impactCandidates should be well experienced… more
- Amazon (Arlington, VA)
- …you can decide where a career Prime Video Tech takes you! The PV Ads CX team owns personalizing Ads experience for a customer on Prime Video. We work on ... candidates will have a solid background in distributed system design, service -oriented architecture, and machine learning. They have experience owning and… more
- Mastercard (Arlington, VA)
- … interactions, and policies Simplify and improve the cost/benefit of a function/ service /architecture strategy Lead by example with hands-on approaches to ... CX Technology architectural design, including dependent services and service interactions Maintaining the end-to-end interaction flows for each customer channel… more
- Randstad US (Louisiana, MO)
- ps-ux/ cx designer/speech scientist bilal 595. + louisiana , missouri (remote) + posted may 6, 2024 **job details** summary + $73 - $83 per hour + contract + bachelor ... job summary: Description: What you'll be doing As the UX/ CX Designer Principal Engineer (PE), you will be part...Minimum of seven years of experience in Contact Center service delivery. Solid understanding of IVR speech applications. -… more
- SAP (New York, NY)
- …digital journey and direction motion for our customers. **What youll do:** + Lead cross functional workshops across board areas including M&S, CS, PE, T&I ... business impact. **What you bring:** + Ability to understand complex digital and service ecosystem and identify opportunities to build future state vision + Ability… more
- Warner Bros. Discovery (Richmond, VA)
- …here you can thrive. **Your New Role ** The Customer Support Lead will provide guidance to coordinators, assist with escalated customer contacts, communicate ... leaders, to ensure errors and issues are reported and prioritized. The Team Lead must have strong interpersonal and communication skills and have the capacity to… more
- WSP USA (Boston, MA)
- …for a candidate to manage and guide as a local Building Envelope Commissioning Lead in Boston who will report to the National Commissioning Leader. Commissioning is ... and staff interfacing with our well-established Boston-based MEP Systems Commissioning ( Cx ) team and enclosure commissioning specialists. The candidate must have… more
- ServiceNow, Inc. (Atlanta, GA)
- …employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and ... AI/AI, Content Management, Headless CMS, User Management, Issue Avoidance, Self- Service , Onboarding, Mobile Applications, In-application experiences, Behavior Analytics. Is… more
- Cisco (Allen, TX)
- What you'll do Cisco's software cloud and networking services team is one of the highest growing areas at cisco. Passionate about the management and automation of ... solutions, leads implementations, and enables customer self-sufficiency on market-leading cisco software products. Who you'll work with As a network consulting… more
- Sanofi Group (Bridgewater, NJ)
- …Strategy Lead **Organization:** Digital Consumer Experience **Report to:** Manager, CX Strategy **Location :** New Jersey, Boston **About the Job** Sanofi is ... with patients, customers, employees, and stakeholders. The Consumer Experience ( CX ) Strategy lead provides the end-to-end consumer...a must, in the context of digital product or software design and in service design +… more
- Cisco (Fulton, MD)
- …* Experience with Docker, Linux, Kubernetes, and Networking Concepts * Experience with software integration with Web Service APIs (SOAP/REST), XML, JSON, and ... TS/SCI with Full Scope Polygraph (FSP) Clearance What You'll Do CX Americas, US Public Sector Automation, delivers innovative, end-to-end, optimized networking… more
- Hensel Phelps (Irvine, CA)
- …Establish testing/certification requirements for each piece of equipment for documentation management through Cx software platform. + Develop Level 2 and 3 Cx ... progress visual tracking/status tools + Develop agenda and lead project Cx team meetings communicating the...+ Oversee the management and document control of the Cx progress via the commissioning software platform… more
- Spectrum (Charlotte, NC)
- …and Chatbot to give customers the help they need without human intervention. Our CX and customer service innovation helps deliver the exceptional services and ... for. BE PART OF THE CONNECTION As aLead Digital Service & CX Analyst, you'll manage customer...that contribute to Charter's vision to drive best-in-class digital self- service . WHAT OUR LEAD DIGITAL SERVICES AND… more
- Microsoft Corporation (San Antonio, TX)
- …and report as appropriate. + Partner with Labor Planning team on Field Service Representative (FSR) constraints during Cx (Commissioning). Ensure GC schedules ... assets. We are looking for a number of Contract Lead roles on our Supply Execution Chain team to...Vendor Labor constraints. + Monitor vendor activity for timely Cx completion. + Execution Coordination & Communication: + Assume… more
- Mass Markets (Wichita, KS)
- …Duties + Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling. + Responsible for coaching and developing ... POSITION OVERVIEW CALL CENTER TEAM LEAD Looking to work for a fast growing...communication skills, we need your help in managing customer service agents. While your team operate the phone for… more
- Deloitte (Columbus, OH)
- …related to digital transformations. Your Role and Responsibilities will include: The SAP CX Sales & Service Consultant is responsible for delivering the required ... prepare and organize workshops. Advise on capabilities and solutions of the SAP CX /CRM portfolio for sales automation and customer service processes, and… more
- Cisco (San Jose, CA)
- …partnership to the team, customer and extended team (development/business units (BU's), CX and Service Delivery, etc.) in day-to-day execution and running ... Cisco team members influencing IIoT business including Development/ BE's, CX sales, Marketing, and Finance. * Direct engagement with...strong) and only about hardware, but we're also a software company. And a security company. We even invented… more
- Deloitte (Columbus, OH)
- …related to digital transformations. Your Role and Responsibilities will include: The SAP CX Sales & Service Senior Consultant is responsible for delivering the ... and confirm business requirements. Advise on capabilities and solutions of the SAP CX /CRM portfolio for sales automation and customer service processes, and… more
- Hensel Phelps (Irvine, CA)
- …**We are seeking a dynamic individual to join our team as a Cx Associate.** The ideal candidate will possess technical expertise in MEPF and/or building ... into equipment inspections, start-up, and Commissioning processes. Reporting directly to the Cx Manager, the Cx Associate will engage in multiple projects… more
- NuAxis Innovations (Sterling, VA)
- **Desktop Support Team Lead ** Location **Sterling, VA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... customer experience ( CX ) the center of every government solution.** **Technology is...currently seeking a talented and motivated **Desktop Support Team Lead ** for a Full-Time position. **Responsibilities:** + Technical Leadership:… more
