- Arizona Public Service (Phoenix, AZ)
- …is responsible for monitoring the performance of all Customer Experience (CX) Center queues, including customer inquiries, call volumes, customer traffic, and ... WFM Real Time Analyst Apply now " Date: Apr 10, 2024...key workforce management concepts as related to forecasting, capacity planning , scheduling, real-time monitoring, call routing and… more
- Marriott (Phoenix, AZ)
- …other consumer needs. Responsibilities encompass managing platforms such as the Avaya Call Center Technologies, Nice/Incontact CCaaS Platform, Omilia IVR, Voice ... N **Position Type** Management **JOB SUMMARY** The Engagement Channel Analyst role entails being an integral part of a...experience with ACD/PBX, adjuncts and interfaces in a multi-site call center environment. + Working knowledge of… more
- CGI Technologies and Solutions, Inc. (Phoenix, AZ)
- **ERP HRM Business Analyst ** **Category:** ERP/CRM/Tools **Main location:** United States, Arizona, Phoenix **Position ID:** J0324-1422 **Employment Type:** Full ... **Position Description:** We are seeking an ERP HRM Business Analyst to join our CGI team in Phoenix, AZ!...tech consulting firms around the globe, is at the center of this change-supporting our clients' digital journeys and… more
- CVS Health (Scottsdale, AZ)
- …care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just ... of the Sox Controls and Assurance (SCA) Team, the Analyst of the SCA Team will perform execution of...The position executes SCA testing and supports the annual planning process for the Healthcare Benefits segment. This role… more
- Deloitte (Gilbert, AZ)
- …services to customers across a variety of channels such as walk-in, mail-in, call center , and self-service applications. We deliver large, complex systems ... of travel. Consider an opportunity with our US Delivery Center - we are breaking the mold of a...experience in Test Process Management, Test Design, & Test Planning + 1+ years' experience in Test Execution, functional… more
- Marriott (Phoenix, AZ)
- …lodging and/or consulting related discipline + 2+ years' experience in a multi- call center operations environment + Consulting and project management skills ... of the reporting pipeline and platform. The CEC Reporting Analyst will work directly with the CEC stakeholders to...takes action and goes beyond what is required. + ** Planning and Organizing** - Gathers information and resources required… more