- Erie 2-Chautauqua-Cattaraugus BOCES (Buffalo, NY)
- …exploration and a lifelong learning culture. The Charter School for Applied Technologies ( CSAT ) opened its doors in 2001 as a 700-student school serving grades K-6. ... Today, CSAT is a busy campus consisting of three distinct...students from 19 different school districts throughout WNY. Why CSAT ? We are a team inspired by our mission… more
- Erie 2-Chautauqua-Cattaraugus BOCES (Buffalo, NY)
- …exploration and a lifelong learning culture. The Charter School for Applied Technologies ( CSAT ) opened its doors in 2001 as a 700-student school serving grades K-6. ... Today, CSAT is a busy campus consisting of three distinct...students from 19 different school districts throughout WNY. WHY CSAT ? We are a team inspired by our mission… more
- Erie 2-Chautauqua-Cattaraugus BOCES (Buffalo, NY)
- …exploration and a lifelong learning culture. The Charter School for Applied Technologies ( CSAT ) opened its doors in 2001 as a 700-student school serving grades K-6. ... Today, CSAT is a busy campus consisting of three distinct...students from 19 different school districts throughout WNY. Why CSAT ? We are a team inspired by our mission… more
- Erie 2-Chautauqua-Cattaraugus BOCES (Buffalo, NY)
- …exploration and a lifelong learning culture. The Charter School for Applied Technologies ( CSAT ) opened its doors in 2001 as a 700-student school serving grades K-6. ... Today, CSAT is a busy campus consisting of three distinct...students from 19 different school districts throughout WNY. Why CSAT ? We are a team inspired by our mission… more
- Erie 2-Chautauqua-Cattaraugus BOCES (Buffalo, NY)
- …exploration and a lifelong learning culture. The Charter School for Applied Technologies ( CSAT ) opened its doors in 2001 as a 700-student school serving grades K-6. ... Today, CSAT is a busy campus consisting of three distinct...students from 19 different school districts throughout WNY. Why CSAT ? We are a team inspired by our mission… more
- Erie 2-Chautauqua-Cattaraugus BOCES (Buffalo, NY)
- …exploration and a lifelong learning culture. The Charter School for Applied Technologies ( CSAT ) opened its doors in 2001 as a 700-student school serving grades K-6. ... Today, CSAT is a busy campus consisting of three distinct...students from 19 different school districts throughout WNY. Why CSAT ? We are a team inspired by our mission… more
- AdventHealth (Altamonte Springs, FL)
- …and internal partners . Translate the Customer Experience survey findings (eg NPS, CSAT ) and other sources of feedback (eg customer comments) across different touch ... . Strong knowledge of CX and VoC best practices and metrics (NPS, CSAT , CES, etc.) . Experience designing surveys for CX/VoC programs **_EDUCATION AND EXPERIENCE… more
- Indigo Slate (Seattle, WA)
- …teams to successful delivery. + Focus on delivery quality, customer experience, CSAT and revenue retention. + Build trust, credibility, and client referrals. + ... and focus on delivering exceptional experience, leading to achievement of target CSAT score. REQUIRED QUALIFICATIONS AND EXPERIENCE: + + Bachelor's degree or… more
- iPostal1 (Montebello, NY)
- …agent and team performance. (For example: agent knowledge, conformance to established processes, CSAT reviews, # of chats completed, resolve time, etc.) + Keep a ... improvements and successes for each chat agent on an ongoing basis. + Review CSAT surveys on a daily basis to identify areas of success and needed improvements.… more
- Indigo Slate (Seattle, WA)
- …Director/Manager to conduct tasks to expectation. + Own growth, profitability and CSAT metrics for assigned account territory and hold all team members accountable ... + History of achieving and exceeding performance metrics; emphasis on revenue and CSAT targets OUR COMMITMENT TO YOU + Your entrepreneurial spirit and vision will… more
- Carrington (Columbus, OH)
- …with metrics such as Net Promoter Score (NPS) and Customer Satisfaction ( CSAT ) to demonstrate effective drivers in customer happiness, loyalty and retention. + ... Define and monitor monthly, quarterly, and annual performance goals to ensure CX initiatives achieve established productivity and are effective in meeting the goals of the organization with adherence to all company policies, procedures and regulatory… more
- Team Car Care/Jiffy Lube (Columbus, OH)
- …to perform all lubrication services, core ancillaries, customer service ( CSAT ), and advanced management through our internal training program. Responsibilities ... will include but will not be limited to + Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus. They will also coach and… more
- Concentrix (Columbus, OH)
- …and financials. + Achieving the business KPI's (Growth %, Revenue, GM, Utilization, CSAT ). **Your skills and requirements will include:** + 10 years prior work ... experience in a strategic consulting or software development services company. + Possess the financial and business acumen to build compelling account-growth plans. + A confirmed ability to develop and lead CX Transformation conversations across a broad… more
- Wilson Language Training (Columbus, OH)
- …high customer engagement and satisfaction as measured by Onboarding NPS, CES, and CSAT ratings. + Contribute to other onboarding and customer success projects as ... needed. + Other duties as assigned. + Understand and display WLT-s values. Skills & Experience: + NetSuite experience required; Salesforce experience preferred. + At least 1 year of customer facing technical onboarding experience required. + Some experience in… more
- Ensono (Columbus, OH)
- …Service Delivery Team (SDM) team to analyze, prioritize & communicate client health and CSAT to key stakeholders: + Use data and influence to highlight and escalate ... service delivery issues that are getting in the way of client/ account growth. + Accountable for driving MBR and QBR + Actively influence the SDM team and other Ensono resources to address operational and commercial challenges, and ensure they are… more
- JPMorgan Chase (Brooklyn, NY)
- …insights to other internal sources of customer knowledge, such as behavioral data and CSAT /voice of the customer (VOC) data + Collaborate with the strategy team to ... incorporate insights into other teams' reports, helping shape findings and recommendations so they are in line with UXR findings and are applicable to design and product teams + Create clear, compelling, data-backed insights reports in a range of formats (data… more
- Palo Alto Networks (Santa Clara, CA)
- …resulting in outstanding Customer Success + Deliver high client satisfaction ( CSAT ) by consistently meeting/exceeding service delivery goals and metrics + Accelerate ... customer adoption working with the customer to determine success criteria and then leading the services team to execute the success strategies, supporting customers in consuming product capabilities confidently from on-boarding, adoption and consumption across… more
- Lowe's (Mooresville, NC)
- …to improve the online experience and drive conversion *Leverage inputs from CSAT , reviews and Q&A to continuously improve the overall customer experience for ... assigned brand(s) *Act as the subject matter expert for the supported brand(s) assortment and strategy *Primary point of contact for issues pertaining to online SKU presentation and brand performance. *Build presentations with suppliers and merchants to… more
- Autodesk (Denver, CO)
- …on the 'how' (courage, accountable, smart) and the 'what' (team goals - CSAT , quality, productivity, adherence and more) + You are seen throughout the organization ... as accountable, optimistic, and respectful. Employees and customers know that items in your hands will be taken care of quickly and with quality. You have a continuous improvement mindset and an abundance of ideas + This is a hybrid role with split time… more
- Zoom (Boston, MA)
- …scaling team Experience leading & motivating a team to success specifically CSAT & TTV Have excellent communication and interpersonal skills Experience collaborating ... with key stakeholders internally across Customer Success, Product, Engineering, Support etc. Have knowledge of the industry and market trends related to Workvivo's products and services Salary Range or On Target Earnings: Minimum: $93,900.00 Maximum:… more