- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …as required. **Minimum Qualifications:** + 0-2 years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer ... the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to routine/basic… more
- NuAxis Innovations (Falls Church, VA)
- …client software, peripherals, printers, local network, etc. and provide on-site customer support and training. The Help Desk Specialist shall assist end ... in the customer 's Falls Church, VA headquarters. Help desk duties include responding to phone...duties include responding to phone calls, emails, and direct customer contacts; entering and managing technical support … more
- Robert Half Technology (Alexandria, VA)
- … customer support and troubleshooting is beneficial. * Familiarity with help desk software, databases and remote control is desired. * Strong ... Description We are in search of a skilled Help Desk Analyst II in the...accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to… more
- Red River (Arlington, VA)
- …environment. + Minimum of 5 years working experience with providing customer support and managing IT help desk operations. **Certifications, Licenses, ... Manager is a critical role responsible for overseeing the help desk support operations and...+ Plan, direct, and manage IT help desk operations, ensuring high-quality service delivery and customer… more
- NuAxis Innovations (Reston, VA)
- **Senior Help Desk Support Specialist** Location **Reston, VA** \# of openings **3** Salary Range (Min-Max) **00** **We are a federal IT company on a mission ... We are currently seeking a talented and motivated **Senior Help Desk Support Specialist** for...calls and support requests in the Service Desk Ticketing system, ensuring accurate documentation of customer… more
- NuAxis Innovations (Reston, VA)
- ** Help Desk Support Service Specialist... desk staff, providing guidance, training, and support to enhance their technical skills and customer ... a federal IT company on a mission to make customer experience (CX) the center of every government solution.**...NOW! We are currently seeking a talented and motivated ** Help Desk Support Service Specialist… more
- General Dynamics Information Technology (Arlington, VA)
- …Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Help Desk Support ,Remedy Help Desk ,Technical Support ... & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP ...follow-up steps. + Supervises operation of help desk and serves as focal point for customer… more
- Mass Markets (VA)
- …are hiring bilingual customer service representatives to support inbound customer service, help desk , and back-office processing for commercial and ... WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support , and customer sales interactions. It requires you to… more
- General Dynamics Information Technology (Newington, VA)
- …Be Able to Obtain:** Top Secret/SCI **Job Family:** Help Desk **Skills:** Customer Follow-Ups,Remote Support ,Standard Operating Procedure (SOP),Technical ... 5 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help… more
- Excentium (Falls Church, VA)
- …LEVEL: Secret CITIZENSHIP: US Citizenship LOCATION: Falls Church, VA Responsibilities: + The Help Desk Specialists will provide support for incident ... of application software tools and/or infrastructure components. + The Help Desk Specialists provide support ...service resources to resolve incidents + Creates a positive customer support experience and builds strong relationships… more
- Epsilon, Inc (Quantico, VA)
- …the Enterprise Service Desk system to create, modify, update, and resolve customer support requests. + Assist in the preparation of technical documentation ... have the opportunity to contribute to Epsilon's business and customer initiatives, as well as influence our brand culture...year of demonstrated help desk , desk side or similar technical support experience.… more
- Chenega Corporation (Alexandria, VA)
- … customer -centric support to network users regardless of domain. The Help Desk Technician delivers services, staff, and expertise to operate and maintain ... Help Desk Technician Alexandria, VA Join... Help Desk Technician Alexandria, VA Join our Talent Network...desk functions that provide a ticketing system, operational support , and troubleshooting onsite or remotely as required by… more
- CACI International (Mclean, VA)
- …You will lead a distributed help desk team which provides application support services for a diverse CIO customer base. You will lead the single point ... limited to:** + Lead operations of help desk and services as focal point for customer...clearance with poly + In-depth experience and knowledge of Help Desk support and IT… more
- General Dynamics Information Technology (Chantilly, VA)
- …Polygraph **Job Family:** Help Desk **Skills:** Computer Hardware, Help Desk Support ,Technical Support ,Troubleshooting Software ... And our work depends on a ** Help Desk Technician** joining our team to support ...a AA/AS. 3+ years of directly related experience supporting help desk operations or customer … more
- Robert Half Technology (Leesburg, VA)
- Description You might be the Help Desk Analyst Robert Half is looking for! Apply for this position today if you have a can-do attitude and are looking to be part ... the end users. It is also required for this Help Desk Analyst position to know how...accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to… more
- EMCOR Group (Dulles, VA)
- … to all computer users employed by the Dulles branch office. + First line of technical support for all Help Desk calls. + Track and enter all Computer ... **Description** **Essential Duties and Responsibilities:** The responsibilities of the Help Desk Administrator include, but are not limited to, the below. **… more
- L3Harris (Dulles, VA)
- …or ability to obtain within 30 days of employment). Preferred Additional Skills: + Service Desk or customer phone support or prior phone sales experience. + ... full time. As an essential member of the Service Desk team, individual will engage customers with a professional...customer , communicating end user change requests or recurring support issue trends to the program. Essential Functions: +… more
- Chenega Corporation (Alexandria, VA)
- Help Desk Technician Alexandria, VA Join our Talent Network C-CITES-24-008 Summary: TheHelp Desk Technician possesses and applies a comprehensive technical ... across key tasks and high-impact assignments and can provide customer -centric support to network users regardless of...sessions per month. + Develop and document core service desk SOPs, Frequently Asked Questions (FAQs), and self- help… more
- IT Concepts (Falls Church, VA)
- …looking for driven and innovative individuals to join our team. IT Concepts is seeking a help desk and end user support for management and administration of ... Founded in 2003, IT Concepts' core values - customer -centricity, teamwork, driven to deliver, innovation, and integrity - ensure we work together to be the best,… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1...correspondence and fulfill customer needs to ensure customer satisfaction. + Provide technical support to ... Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third ring. +...Desk by the third ring. + Create a customer incident in Remedy, the call tracking software for… more