- Amazon (Seattle, WA)
- … Analyst who will be able to deliver on the long term headcount and capacity planning. This Analyst will take ownership of our planning for global staffing ... define and deliver our long term planning output for staffing . We are looking for an Analyst ...solution-oriented candidate with the knowledge to deep business drivers, capacity planning, statistical best practices, and an analytical mindset… more
- Amazon (Nashville, TN)
- …possible, this is your chance to make history. We are looking for an exceptional analyst to join our Worldwide Capacity Planning team. Our team optimizes ... forecasting models and optimization tools that help predict capacity requirement for every 30 minutes and support new...optimize service levels and lower variable costs - Manage staffing (4-6 weeks) and scheduling for a headcount that… more
- UGI Corporation (NC)
- …of Center staffing and contact volumes. Must reliably produce accurate forecasting and reporting in a timely manner. + Communication - Ability to effectively ... CES Workforce Management Analyst Location: NC, US Company: AmeriGas Propane, Inc....United States. Posting Ensures the CES centers have accurate staffing plans to meet customer volume needs and ensure… more
- The Coca-Cola Company (Atlanta, GA)
- The Consultant, Sr. Workforce Analyst provides contact volume forecasting , headcount planning, and project support for the Customer Contact Center. The Sr ... Workforce Analyst supports the WFM team as an administrator of...Work closely with cross functional teams to align workforce staffing strategies + Maintain Workforce Management system (Genesys) with… more
- The Chicago Lighthouse (Chicago, IL)
- …+ Maximize staff schedules to align with historical call trends; + Create forecasting models to determine capacity requirements for multiple call centers with ... **Call Center Data Analyst ** **Job Details** **Job Location** Chicago, IL **Position...performance indicators (KPIs); + Provide recommendations for adjustments to staffing levels based on historical call volumes and service… more
- BrightSpring Health Services (Louisville, KY)
- …Weekly labor management - Each week, review worked hours compared to planned hours, capacity planning to identify areas where staffing needs to be addressed, and ... interest, read more below and apply today! Responsibilities + The Senior Financial Analyst will serve as a major finance contributor over an assigned region and/or… more
- Paylocity (Schaumburg, IL)
- …Launch your career with us! Position Overview The Workforce Management Analyst administers the Workforce Management (WFM) system for Paylocity's contact centers. ... support within all of operations including scheduling, real-time management, and forecasting . The role analyzes and reports on interaction volumes, productivity, and… more
- Concurrent Technologies Corporation (Arlington, VA)
- Installation Resilience Policy and Data Analyst Concurrent Technologies Corporation Arlington, VA Minimum Clearance Required: N/A Clearance Level Must Be Able to ... visualize, and report client data to enable organizational planning, forecasting , transparency of decision making, accountability, accessibility, and accuracy of… more
- LinkedIn (Omaha, NE)
- …Workforce Management team is looking for a Senior Planning & Resource Optimization Analyst to enhance our member and customer experience. This role is pivotal in ... providing actionable insights for staffing , optimizing operational efficiency, and maintaining a balance between...phone, chat, etc.) to create and refine workload models, forecasting contact volume, handling time, shrinkage, and other relevant… more
- Educational Testing Service (Princeton, NJ)
- …management of IT resources and finances as it relates to demand management, capacity planning, and resource/financial forecasting and tracking in the IT ... Responsibilities: Build new (and/or utilize existing) financial models to aid in forecasting , cost estimating, and pricing of IT services Design and generate… more
- Geisinger (Danville, PA)
- …regarding events that impact call volume. + Provides consultation to Supervisors on staffing and volumes utilizing staffing models for new or adjusted forecasted ... policies and procedures. + Develops and maintains short term and strategic forecasts/ capacity plans for inbound/outbound contact and non-call work volumes and … more
- Citigroup (New York, NY)
- …Workforce Management team is responsible of leading Citi's transformation efforts around staffing and skill adequacy and organization design. It is an exciting time ... and governance of transformation around how Citi manages demand and supply, capacity planning and resource management. This role will contribute to embedding the… more
- Aston Carter (Irving, TX)
- …resets, retailer information) Skills: Supply chain, space planning, planogram, Forecasting , Data analysis, Microsoft excel, Strategic sourcing, Pricing, category ... Wine & Spirits background in a sales or category capacity a plus About Aston Carter: Aston Carter provides...We are proud to be a ClearlyRated Best of Staffing (R) double diamond winner for both client and talent… more
- Intuit (San Diego, CA)
- …+ 3-5 years of experience in Contact Center operations, including forecasting , capacity planning, workforce management, real-time operations frameworks, and ... including queue monitoring, skilling, and routing configurations, schedule escalations, and staffing analysis in a fast-paced, global contact center environment. +… more
- Qualcomm (San Diego, CA)
- …within the Supply chain organization. The candidate will have complete oversight into the forecasting , capacity planning and master scheduling for a group of ... + A working knowledge of principles and concepts involved in production, forecasting and material management. Understand capacity and resource planning. +… more
- Camping World (Englewood, CO)
- …Management team, providing analytical support to contact center operations, forecasting contact volumes, determining staffing requirements, optimizing the ... proper contact center staffing levels + Project staffing level shortages and overages + Capacity ...Project staffing level shortages and overages + Capacity Planning for assigned departments + Manage and ensure… more