- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier I Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description RDTS is seeking a cleared Tier I ... Help Desk Specialist - Dept of State The Help Desk Specialist shall provide full-service, Tier I help desk support including: +… more
- DCCA (Ellicott City, MD)
- …mentality and a dedication to excellence. Key Task (Major duties and responsibilities): . Help Desk Specialist . Provide Tier 1 help desk support ... Help Desk Analyst Location Ellicott City,... Help Desk Analyst Location Ellicott City, MD Job Code...Gather call metrics and provide reporting . Escalate to Tier 2 or other partners as required . Install… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers. Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ). Communicate ... things you may do on any given day): Provide Tier I support for requests for service through email,...call, and in-person. Triage and escalate IT issues to Tier II, Tier III, and OIS management… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate ... things you may do on any given day): Provide Tier I support for requests for service through email,...and in person Triage and escalate IT issues to Tier II, Tier III, and OIS management… more
- King Technologies, Inc. (Panama City, FL)
- …ticketing (TT) system. + Perform in an IT technical role as a Tier 1 Help Desk Specialist . + Provide data entry, help desk support, and overall ... King Technologies is seeking an IT Help Desk Technician to Support the...required. Position Summary/Description: Route trouble tickets to the proper Tier (1-3). Determine when escalation to the next … more
- NuAxis Innovations (Washington, DC)
- ** Tier II Service Desk Specialist **...or later + Certifications in ITIL v3 Foundations + Help Desk Institute's HDA* certification + Customer Service ... NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist **...Our technologists have always gone the extra mile to help our federal clients succeed. And over the years,… more
- ManTech (Glen Burnie, MD)
- …ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 1 Help Desk Support Services Specialist ** to join our team in ... users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support, Asset Management, Training… more
- ManTech (Washington, DC)
- …ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 2 Help Desk Support Services Specialist ** to join our team in ... where our employees come first. At ManTech International, you'll help protect our national security while working on innovative...If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose… more
- General Dynamics Information Technology (Bethesda, MD)
- …Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A career ... **Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support,IT Tech Support,Troubleshooting **Experience:** 3 +… more
- NuAxis Innovations (Washington, DC)
- ** Help Desk Specialist II**...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may ... NOW! We are currently seeking a talented and motivated ** Help Desk Specialist II** for...Must contribute to deliverables and performance metrics where applicable.uThe Tier II support is involved in resolving complex issues,… more
- General Dynamics Information Technology (Pearl Harbor, HI)
- …10 + years of related experience **US Citizenship Required:** Yes **Job Description:** ** Help Desk Support Service Specialist - Senior - TS/SCI ... required** Transform technology into opportunity as a ** Help Desk Support Service Specialist ...applications, and hardware. + Handles problems that the first- tier of help desk support… more
- General Dynamics Information Technology (North Liberty, NC)
- …5 + years of related experience **US Citizenship Required:** Yes **Job Description:** ** Help Desk Support Service Specialist - Intermediate** **- TS/SCI ... required** Transform technology into opportunity as a ** Help Desk Support Service Specialist ...mainframe applications and hardware. + Handles problem that the first- tier of help desk support… more
- General Dynamics Information Technology (Edwards AFB, CA)
- … desk support and IT training. **HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:** + Provides first- tier software, hardware, and printing technical ... Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Specialist ** with GDIT....Experience:** + 3 years of directly related experience supporting help desk Tier 1, … more
- T and T Consulting Services (San Antonio, TX)
- …and printers. + Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service. + Provide a ... be performed on an "as needed" basis in support of the Primary Voice/Data Specialist ): + Operate and maintain mission specific SBU and SVTC services as required.… more
- General Dynamics Information Technology (Arlington, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Specialist ** with GDIT. A career in enterprise ... operate. At GDIT, people are our differentiator. As a ** Help Desk Specialist ,** you will...Sciences, or related IT discipline. + **Required Technical Skills:** Help Desk Tier 1 operations.… more
- Alaka'ina Foundation Family of Companies (Aberdeen Proving Ground, MD)
- IT Help Desk Specialist Location MD -...Foundation Family of Companies (FOCs) is looking for an IT Tier I/II Help Desk Support professional ... Tier I/II service center support + Provide help desk support to C5ISR personnel. Support...+ Effective oral and written communication skills + Microsoft Specialist Certification in Windows 10 (or similar - within… more
- Link Solutions Inc (Fort Stewart, GA)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Service Specialist (Senior-Level) to join our team at ... Secret Clearance required + Non-remote (relocation incentive available) The Help Desk Support Service Specialist ...involves leading a team of support specialists who provide Tier II concierge-like support to users via email, Microsoft… more
- Three Saints Bay (Montgomery, AL)
- ** Help Desk Support Specialist ...include Senior, Journeyman, and Junior levels.** **Position Overview:** **Provide help desk support ( Tier I ... LLC (Shearwater),** a subsidiary of Three Saints Bay, LLC, is seeking a ** Help Desk Support Specialist ** with a **Secret Clearance** in **Montgomery, AL.**… more
- Kaizen Approach, Inc (Annapolis Junction, MD)
- …experienced Help Desk Specialist to provide 24x7 Help Desk support as defined by first response/ Tier 1/Level 1 support. You will provide phone ... lowest level of support + Experience in receiving, triage and route tickets to Tier 2 Help Desk according and compile and organize data for monthly status… more
- Spire Energy (St. Louis, MO)
- …Spire is seeking a Smart Desk Specialist to work at our Smart Desk ( Help Desk ) answering phone calls and responding to chat messages and tickets ... Smart Desk Specialist Apply now " Date:...entered into our Smart Desk ticketing system. This position provides Tier ...* 1-3 years' experience working in customer service or help desk environment * Knowledge of and… more