- Marriott (Raleigh, NC)
- …requirements. * Can balance user, business and technical needs * Readily define a product 's problem areas from the guest/user perspective * Work with external ... and ongoing enhancement of our organization's IT Service Management ( ITSM ) framework. This individual will serve as the driving...all levels of the organization. * Strong analytical and problem -solving abilities, with a keen eye for detail and… more
- SHI (Raleigh, NC)
- …principals and working knowledge and experience of IT Service Management processes ( Incident , Problem , Change, Release, Knowledge, Service Catalog). + Detailed ... The ServiceNow ITAM Manager will be experienced with ServiceNow implementations of ITSM and ITOM and will have practical experience with the implications of… more
- SHI (Raleigh, NC)
- …and working knowledge and experience of IT Service Management processes ( Incident , Problem , Change, Release, Knowledge, Service Catalog). + Knowledge ... platform. The ServiceNow Specialist will be experienced with ServiceNow implementations of ITSM and ITOM and will have practical experience with the implications of… more
- Truist (Raleigh, NC)
- …match them. 6. Utilize ITIL framework expertise to establish and enhance Incident and Problem Management processes. 7. Establish key performance indicators ... (KPIs) and metrics to measure the effectiveness of Stability, Incident Management and Problem Management processes. 8. Liaise with executive leadership to… more
- Marriott (Raleigh, NC)
- …GXP. Also is a member of the leadership team that provides critical incident and leadership escalation support for property issues related to Property Management ... and operational expertise in updating multi-year technology roadmaps. Works with Product Teams to clarify functional requirements and functional design during… more
- Cardinal Health (Raleigh, NC)
- …of the service meets defined service level expectations + Participate in incident management and communications, including follow-up with problem resolution ... manages engineering projects and plans for commercial technologies and interfaces with product managers to develop objectives. This job family assesses product … more
- Marriott (Raleigh, NC)
- …the delivery teams on opportunities for improvement. This role also oversees the Incident Management and Problem Management teams that manage processes to ... procedures to complement and plug-in to the existing the ITSM model and drives adoption across IT and key...in business systems and process planning + Understanding of product model methodologies and the intersection with operational support… more