- ARAMARK (Philadelphia, PA)
- …users of technology, including Aramark operators, clients, consumers and support organizations. The ITSM Process Owner is accountable for execution of the ... to key stakeholders. + Participate in the implementation and integration of new ITSM tools and technologies, driving process automation and efficiency. + Lead… more
- Corning Incorporated (Corning, NY)
- …The Service Management Architect works directly with the IT Global Operations team, the ITSM Process Owner and IT ServiceNow Engineering, to continuously ... + Accountable for ServiceNow platform, roadmap & integration strategy. + Owner for Design/Optimization of Service Management Platform based on best practices.… more
- CVS Health (Hartford, CT)
- …the ITSM product backlog to align with organizational goals. Collaborating with ITSM Process Owners and the product delivery team, they drive business value ... for fully remote* EST or CST hours The ServiceNow ITSM Product Owner is pivotal in maximizing...Skills: - 5+ years of hands-on experience in supporting ITSM process and tools - 4+ years… more
- J&J Family of Companies (Raritan, NJ)
- ITSM /ITAM Data Owner - Technology Manager - 2406182849W **Description** At Johnson & Johnson, we believe health is everything. Our strength in healthcare ... Johnson & Johnson Technology Services is recruiting for an ITSM /ITAM Data Owner - Global Network Services (GNS),...management. + Experience with Service Now Flow Designer or Process Automation Designer (plus). \#JNJTech Johnson & Johnson is… more
- PPL Corporation (Louisville, KY)
- …This role focuses on process improvement and adapting to changing priorities. The Process Manager position serves as the owner and leader of ITIL processes ... on key performance indicators (KPIs) related to service management processes to track process performance and ensure that data is collected and analyzed to identify… more
- NCR VOYIX (Atlanta, GA)
- …to your local favorite around the corner. You Are A strong, and experienced ITSM Problem Manager with a passion to relentlessly pursue Root Cause Analysis (RCA) and ... are part of the Incident Management and Problem Management process . Someone that will accept nothing less than 100%...of assigned RCA tasks on a timely basis. An owner that operates with a strong sense of urgency… more
- Baptist Memorial (Memphis, TN)
- …deployment and long-term development of Baptist's ServiceNow instance. The ServiceNow Platform Owner will play a critical role in ensuring the further maturing of ... Baptist's ServiceNow product roadmap. This role requires a deep understanding of ITSM (Information Technology Service Management) as well as HRSD (Human Resources… more
- Insight Global (Renton, WA)
- Job Description An employer is looking for a Service Request Process Owner to help maintain and enhance the company's current service catalog. You will support ... you will continuously monitor and improve the service catalog/service request process to ensure compliance with ITIL best practices and regulatory requirements.… more
- J&J Family of Companies (Raritan, NJ)
- Technical Product Owner - CAR-T Manufacturing Systems - 2406176869W **Description** Johnson & Johnson Innovative Medicine is recruiting a Technical Product Owner ... engineered to eliminate cancer cells expressing a specific antigen. Technical Product Owner is a: + Technical resource with scope of knowledge including… more
- PNC (Strongsville, OH)
- …and trends related to the function of Information Technology (IT). IT Service Management ( ITSM ) - Knowledge of and the ability to utilize a variety of management ... Statement:** **If an accommodation is required to participate in the application process , please contact us via email at** **###@pnc.com** **. Please include… more
- General Dynamics Information Technology (Fairfax, VA)
- …people are our differentiator. Our work depends on a BMC Helix Administrator and ITSM Process Design expert with a focus on Incident, Request Fulfillment, and ... IT organization and in BMC Helix. + Attend all Process Owner meetings. + Regularly review existing...of 5+ years of BMC Helix Administrator experience and ITSM process design. + Required Education or… more
- MD Anderson Cancer Center (Houston, TX)
- …v4 certification. 4 years of experience with ServiceNow and how it supports other ITSM process (eg: Incident, Problem, Change, CMDB, Service Mapping, etc). It is ... * The Administrator will work closely with other administrators, developers, stakeholders, process owners and the platform owner to provide technical… more
- Wells Fargo (Westlake, TX)
- …analytical skills, extensive knowledge of Business Execution, and understanding of ITSM , delivering longer term and large-scale solutions. + Willingness to learn ... effectiveness and efficiency of Wells Fargo IT Service Management ( ITSM ) processes. + Collaborate and consult with various team...ServiceNow & to perform an impact analysis on the process gaps identified. + Reviews Key Risk Indicators and… more
- Wells Fargo (Shoreview, MN)
- …analytical skills, extensive knowledge of Business Execution, and understanding of ITSM , delivering longer term and large-scale solutions. + Willingness to learn, ... effectiveness and efficiency of Wells Fargo IT Service Management ( ITSM ) processes. + Collaborate and consult with various teams...within ServiceNow to perform an impact analysis on the process gaps identified. + Reviews Key Risk Indicators and… more
- CVS Health (Hartford, CT)
- …Practitioner certification- Discovery Practitioner- Experience as a Configuration Management process owner - Experienced with the application functions available ... Director this role will l iaise with technology teams, process owners and counterparts to define, execute and manage...and Cloud Management. - Integrate ServiceNow ITOM with other ITSM (IT Service Management) modules and third-party tools to… more
- HCA Healthcare (Nashville, TN)
- …business analyst, product tester, etc.** **Major Responsibilities** + **Leverages HCA ITG ITSM products and tools in accordance with ITIL standards.** + **Works ... ITSM queues responding to customer issues and requests within...and patching validation (as applicable and determined by product owner ).** + **General understanding of software testing processes.** +… more
- HCA Healthcare (Nashville, TN)
- …a business analyst, product tester, etc. **General Responsibilities:** + Leverages HCA ITG ITSM products and tools in accordance with ITIL standards. + Works ITSM ... training and education materials for diverse user bases. Leverages ITSM Knowledge base for tier 1 analysts to equip...and patching validation (as applicable and determined by product owner ). + Gathers and documents business, user, functional and… more
- KPMG (Columbus, OH)
- …SPM, HRSD, Platform; Industry Certifications Agile Scrum Master; SAFe 5.x Product Owner /Manager; SAFe 5.x Fundamentals; CPDE Certified Process Design Engineer; ... **Business Title:** ServiceNow Business Process Consultant (BPC) - Remote **Requisition Number:** 111001...our team. KPMG is currently seeking a ServiceNow Business Process Consultant (BPC) to join our Digital Nexus organization.… more
- Amazon (Austin, TX)
- …in an enterprise environment, with a deep understanding of the core ITSM , Knowledge Management, and Workforce Optimization process areas and capabilities. ... formal business requirements. Using best practices, you will implement process and technical solutions in ServiceNow that align with...ServiceNow. You should have a deep overall knowledge of ITSM and ITIL methodologies as they relate to Service… more
- MSys Inc. (Raleigh, NC)
- …in the NCDIT. This role provides support for the state's use of its ITSM system (ServiceNow) and NCDIT's use of best practices supporting users' needs while working ... ServiceNow professionals. This role reports to the NCDIT ServiceNow platform owner . Duties and Responsibilities: + Perform any necessary enhancements, upgrades, or… more