- City of Reno, NV (Reno, NV)
- Lead Citizen Service Representative Print Subscribe Class Title Lead Citizen Service Representative Class Code 1589 Salary $52,686.40 - ... the advanced journey level class in the Reno Direct Citizen Service Representative series. Positions...services, and activities of the City's Reno Direct customer service call center. Principles of lead supervision… more
- City of Reno, NV (Reno, NV)
- …and implementation of projects and programs to address needs and inadequacies in service delivery systems and programs for senior citizens ; serves as the ... communicate resources to seniors; answer requests and complaints from senior citizens ; research background and identify options for resolution; coordinate resolution… more
- City of Reno, NV (Reno, NV)
- …for the management and administration of significant programs, projects, functions, and/or service areas. Positions at this level are distinguished from the Senior ... procedures related to affordable housing and planning cases. Essential Functions REPRESENTATIVE DUTIES The following duties are typical for this classification.… more
- City of Reno, NV (Reno, NV)
- …and conduct surveys; collect and compile survey data; analyze data to monitor citizen satisfaction and level of service ; recommend and implement changes in ... Develop and maintain intra- and interdepartmental relationships to promote and/or support service to citizens . Respond to and resolve difficult and sensitive… more
- City of Reno, NV (Reno, NV)
- …and objectives. Develop strategies, programs, practices and policies that will lead to the improvement of digital accessibility programs, requirements, and ... of plans and studies. Respond to and resolve difficult and sensitive citizen inquiries and complaints, media inquiries, City Council concerns, issues and community… more
- City of Reno, NV (Reno, NV)
- …and procedures. Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; recommend, within departmental policy, appropriate ... service and staffing levels. Participate as a team member...as appropriate. Respond to and resolve difficult and sensitive citizen inquiries and complaints. Ensure compliance with HIPAA, PCI,… more
- City of Reno, NV (Reno, NV)
- …management and administration of significant City programs, functions, and/or service area; provides sound, professional recommendations for action and significant ... negotiating, and monitoring assigned contracts and agreements with outside suppliers, service providers, leasing agents, and others; ensure work is performed in… more
- City of Reno, NV (Reno, NV)
- …develop leadership among employees and team members within your department. Representative Duties The following duties are typical for this classification. ... implementation of division goals, objectives, and priorities for each assigned service area; recommend and administer policies and procedures. Recommend appropriate … more
- City of Reno, NV (Reno, NV)
- …other issues or considerations arising from the City Council, City Manager, and citizens . Enhance the existence and use of revenue streams to accomplish plan goals ... of departmental goals, objectives, and priorities for each assigned service area; recommend and administer policies and procedures. Recommend appropriate… more
- City of Reno, NV (Reno, NV)
- …mission seeking excellence in every act, and delivering efficient and high quality service . Strives to maximize public benefit and takes pride in the community we ... public faith in the City of Reno by demonstrating a heart for public service and treating all people with dignity. Remains approachable and seeks to effectively… more
- City of Reno, NV (Reno, NV)
- …and implement resulting policies and procedures. Identify opportunities for improving service delivery methods and procedures; identify resource needs; review with ... Serve as an advisor and resource in planning issues; meet with citizens , developers, businesses, and various other groups to provide information on policy,… more
- City of Reno, NV (Reno, NV)
- …organization-wide goals and/or strategic priorities. Establish, within City policy, appropriate service and staffing levels; monitor and evaluate the efficiency and ... effectiveness of service delivery methods and procedures; allocate resources accordingly. Assess...with employees to help improve individual and operational productivity. Lead , oversee, manage and participate in the development and… more
- City of Reno, NV (Reno, NV)
- …for supervising the operations of an assigned recreation or community service program including either aquatics, golf operations, indoor centers, special events, ... for supervising the operations of an assigned recreation or community service program including either aquatics, golf operations, indoor centers, special events,… more
- City of Reno, NV (Reno, NV)
- …across roles, generations, social identities and geographies to transmit information, lead and inspire. + Fiscal Responsibility - Strategic planning, budgeting and ... process as necessary. Respond to and resolve difficult and sensitive citizen inquiries and complaints regarding capital improvement projects and maintenance… more
- City of Reno, NV (Reno, NV)
- …and procedures. Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; recommend, within policy, appropriate service ... with other City departments and other agencies; coordinate activities of the RAAC; lead the ADA work team; provide recommendations for funding based on input from… more
- City of Reno, NV (Reno, NV)
- …speaking and hearing impaired systems, on-line reporting system, and Reno Direct citizen service requests. Collect and compile daily, monthly, and yearly ... in the field and calculate time spent responding to calls for service . Maintain and monitor contract compliance by tow companies. Maintain records concerning… more
- City of Reno, NV (Reno, NV)
- …and implement resulting policies and procedures. Identify opportunities for improving service delivery methods and procedures; identify resource needs; review with ... and approve expenditures; recommend adjustments as necessary. Respond to staff, citizen , public, or other outside agency inquiries and complaints regarding… more