- ONE Gas (Tulsa, OK)
- …El Paso, Austin, Wichita, Overland Park, Oklahoma City, or Tulsa. You will report to the Manager , IT and work a hybrid schedule. You will have 3+ years of formal ... settings including: + Small/large project teams + Project Stakeholders + IT Leadership Develop effective customer relationships. Remain accessible, available,… more
- CVS Health (Phoenix, AZ)
- …to make health care more personal, convenient and affordable. Job Description The Sr. Manager , IT Customer Service /Support requires a highly skilled ... knowledge of core industry frameworks such as ISO/IEC 20000, ITIL/ IT Service Management, OSI, Kepner Tregoe, NIST,...ambiguity & have solid conflict management skills. + Be customer focused, know how to build peer relationships. +… more
- Abbott (Alameda, CA)
- … BRM) will be responsible for working closely with Global and Regional Customer Service , Complaint Handling and Complaint Investigation business partners and ... group to understand people, process and technologies required for advancing customer service portfolio, enhancing Omni-Channel services, improving agent… more
- ConEdison (New York, NY)
- Business Relationship Manager - IT BSD Customer Engagement DCX Job Info 112057 Posting Expiration Date:Apr 30, 2024 Schedule Type:Full-Time Minimum ... Salary:$140000 Maximum Salary:$185000 Organization: IT Solutions Delivery Department: IT Customer Engagement Section: IT BSD Customer Engagement DCX… more
- Evident Scientific (Waltham, MA)
- IT Service operation manager Job ID #: 1595 Company: Evident Posting Date: Apr 17, 2024 **Working Location:** **MASSACHUSETTS, WALTHAM** Are you looking for ... Manager (SOM) works as part of the Global IT Service Management function and ensures that...Service Operations Manager supports to streamline service processes to ensure successful customer satisfaction.… more
- Marriott (Columbus, OH)
- …Full-Time **Located Remotely?** Y **Relocation?** N **Position Type** Management **JOB SUMMARY** The Manager of IT Service Desk Technologies is a key ... key performance indicators (KPIs) related to IT service delivery, such as resolution times, customer ...and meeting deadlines * Provides regular status updates to manager * Successfully manages multiple assignments at once *… more
- CDI (St. Louis Park, MN)
- JOB SUMMARY: The IT Service Manager plays...work is completed. * Ability to deliver high quality customer service to internal and external customers ... field service resources. The leadership of the IT Service Manager will ensure...operational efficiency and consistency. * Ensure timely resolution of IT issues to maintain high levels of customer… more
- Bausch Health (Bridgewater, NJ)
- …around our mission of improving people's lives with our health care products. The IT Service Delivery Manager is accountable for the end-to-end delivery ... relationships across their span of control. As the IT Service Delivery Manager , you... customer needs . Significant experience in a customer service role and business management role… more
- Hubbell Power Systems (St. Louis, MO)
- IT Service Manager & Project... goals within budget, on target, as projected. + Customer Excellence: Collaborates closely with business, IT , and ... Overview This role involves managing a diverse and global IT Service Delivery platform, requiring a strong...reporting to all stakeholders of performance metrics, deliverables, and Customer Satisfaction (CSAT) scores of the Service … more
- General Dynamics Information Technology (Offutt AFB, NE)
- …Transform technology into opportunity as an End User Provisioning and Deputy Program Manager with GDIT. A career in enterprise IT means connecting and ... + Education: Bachelor's Degree + Required Experience: 9 years of related IT Project Management, 3 years experience leading customer support organization,… more
- Charles IT (Middletown, CT)
- …comfortable family-friendly culture. Due to growth, we are currently seeking to add a Service Manager to our exceptional team. You will be responsible for ... at agreed levels. You will need to be outgoing, customer service -focused, extremely organized and detail-oriented, and...new clients. + Business awareness: specific knowledge of the customer and how IT relates to their… more
- Circle Computer Resources (Cedar Rapids, IA)
- IT Service Operations Manager BUSINESS UNIT: ConstructEdge FUNCTION: Service REPORTS TO : VP of ContructEdge CLASSIFICATION: Exempt LOCATION: Cedar ... clients. Seeks to continuously improve client satisfaction + Ensure customer contractual commitments and SLA's are met and expectations...from Technology Association of Iowa for the following: + IT Service Provider of the Year (2021,… more
- WheelHouse IT (Fort Lauderdale, FL)
- …needed + Contribute to improving the IT environment and providing exceptional customer service and support Prior experience in an MSP or support environment, ... At WheelHouse IT , we believe in providing the best support...levels and be driven to provide only the best customer service and support. Requirements: + 1+… more
- Royal Communications Consultants Inc (White Plains, NY)
- …be a highly motivated and experienced problem solver with above-average customer service and desktop engineering skills. The Manager must possess s trong ... Service Delivery Manager - White Plains... Service Delivery Manager - White Plains / NYC / Hybrid...FAQs and web-based guides and provide content to the IT Intranet page. + Oversee service delivery… more
- Meijer (Grand Rapids, MI)
- …and career growth Please review the job profile below and apply today! The IT Manager is a servant leadership role in an agile environment, responsible ... members to support skills development and career growth. The IT Manager is responsible for planning and...standards and established methodologies. + Monitors and reports to IT and user/ customer management on the status… more
- Marriott (Columbus, OH)
- …standards and customer expectations. + Maintains awareness of new customer service methods. **Implementing and Managing Continuous Improvement Program** + ... Systems, **CORE WORK ACTIVITIES** + Understands the business and customer needs to introduce solutions that grow company and...satisfaction and alignment with the industry + Works with service providers, IT teams, and business partners… more
- EquipmentShare (Columbia, MO)
- …Leadership: Ensure the IT Support team provides high-quality technical support and customer service . Implement metrics to measure service performance and ... customer satisfaction. + Transformation and Innovation: Guide the IT Transformation Manager in identifying and implementing innovative technologies and… more
- WheelHouse IT (Orlando, FL)
- …to that goal regularly. They will look for ways to provide only the best customer service and support to our clients. When the need arises this individual ... the Clients & GROW with the Business! At Wheelhouse IT , our team has the best intentions of the...always. The Support Technician reports to the Support Desk Manager but are part of a team and believe… more
- BorgWarner Inc. (Bellwood, IL)
- …of BorgWarner.The Service Delivery Manager manages customer expectations/needs and utilizes IT metrics/scorecards/reporting to communicate between ... a "dynamic, results driven" individual to join as an IT Service Delivery Manager for...+ Strong communications skills needed to interface with high-level customer representatives + Communication development for IT … more
- Eversource Energy (Westwood, MA)
- …_Lead Change_ + Proactively seek out opportunities to improve business performance and customer service \. + Respond positively to new demands or circumstances + ... IT Senior Project Manager \(Hybrid\) This...lifecycle, or via a CI/CD process, through an assets in\- service deployment to production and transition to IT… more