- William C Brown Inc (Bowie, MD)
- …year of Red Hat Enterprise Linux (RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer Service ... Service Desk Agent (Third Shift) EOE... Service Desk Agent (Third Shift) EOE Statement We are...drives in Red Hat Enterprise 6 using Linux Volume Manager . + Install and configure Apache webserver in Solaris10… more
- Cayuse Holdings (Annapolis, MD)
- …reduced cost, increased profitability, and accelerated time to market. **Primary Focus** The Service Desk Agent provides customer service solutions within ... and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example ...High school diploma or GED required. + Experience preferred Service Desk or Customer Service … more
- Marriott (Annapolis, MD)
- …Help Desk environment with experience in supporting application or IT infrastructure customers. + Technical Certifications (Cisco, MCSE, etc.) + Strong ... consistency and client satisfaction and alignment with the industry + Works with service providers, IT teams, and business partners to implement continuous… more
- EMCOR Group (Baltimore, MD)
- … IT Support Specialist (On-Site)** **Location: Baltimore, MD 21227** **Reports to: IT Manager ** **FLSA Status: Full-Time / Exempt** **Work Shift: 8:00 am ... contractors in the eastern United States. Our construction and service (mechanical and electrical) experience includes a broad range...in meeting its objectives and goals by supporting the IT Manager in the day-to-day IT… more
- GSI Service Group Inc. (Edgewood, MD)
- …the CMA KMS infrastructure and data requirements periodically in coordination with the CMA IT Project Manager to determine the optimal balance of operating cost ... or computing resources should be prioritized with the CMA IT Project Manager against other KMS activities....KMS site. **_CMA KMS Helpdesk Services:_** monitor the help desk email requests, phone calls (approximately 1-5 emails and… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …Tier-II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier-III support as required for advanced ... partners with the government to plan and deploy complex, IT -enabled, and mission-essential capabilities. Our goal is to help...and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to assist in directing and… more
- Hilton (Baltimore, MD)
- …_MTIyMDg5OC03MTUtbG9jYXRpb24ud2Vic2l0ZQ==\) is seeking an experienced and motivated Front Office Manager to join their leadership team\! This 757\-room property is ... Baltimore Convention Center via skywalk\! As the Front Office Manager , you would report to the Assistant Director of...time doing hands\-on development with the team at the desk and attending to the needs of both VIPs… more
- GovCIO (Hanover, MD)
- …as needed. **Responsibilities** Responsibilities include: + Operate an AWS GovCould hosting service with a collection of capabilities, tools, and services to provide ... ticket triage, assignment, and resolution. Additionally, monitor system and service support trends and coordinate with existing Tier 1...+ Utilize ServiceNow to input, track and manage Help Desk Trouble Tickets for NBIS + Coordinate with other… more
- Centric Business Systems (Owings Mills, MD)
- …Develop talent + Lead by leveraging UBEO's core values and exceptional customer service + Set clear expectations, manage activities, and exceed sales objectives + ... leading sales teams, prefer industry specific experience or hardware, IT , Software or Services sales experience + Demonstrated ability...Demands & Work Environment + Ability to sit at desk for prolonged periods of time. + Ability to… more
- Marriott (Annapolis, MD)
- …and reliability of property-based systems. Y Provides educational direction to Marriott Service Providers, Service Desk , and Field Services organizations ... Technology Services to the organization. Y Provides educational direction to Marriott Service Providers, Service Desk , and Field Services organizations… more
- Under Armour, Inc. (Baltimore, MD)
- …environments. In this role, you will provide leadership and oversight for the Global Service Desk teams to drive service delivery performance and quality. ... experience. **Your Impact** + Provides oversight for the Global Service Desk teams on incidentescalations, service...Intune and JAMF Pro device management platforms, Apple Business Manager and DEP processes + Certifications: CompTIA IT… more
- SHI (Annapolis, MD)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- Marriott (Annapolis, MD)
- …and reliability of property-based systems, Y Provides educational direction to Marriott Service Providers, Service Desk and Field Services organizations ... teams * 4+ years hands-on management level experience in IT customer service with a track record...up. * Performs other reasonable duties as assigned by manager . **California Applicants Only** : The salary range for… more
- EssilorLuxottica (Columbia, MD)
- …patients by delivering and leading the execution of NECE. Partners with the Store Manager and Field Leadership Team to build and secure a safe and motivating work ... + Conveys a 100% commitment to providing excellent Patient/Customer Service through delivering and leading the execution of NECE....training in the following areas: + Orientation + Front desk procedures + Pre-testing + Telephone skills + Contact… more
- Synergy ECP (Columbia, MD)
- …ECP is a leading provider of cybersecurity, software and systems engineering and IT services to the US intelligence and defense communities. The company leverages ... or any other protected class. Synergy ECP is looking for a Deputy Program Manager for a contract located in Columbia, MD Clearance Required: TS/SCI w/ Polygraph +… more
- Marriott (Annapolis, MD)
- …relations teams + Ensures early warning to the leadership regarding degraded or missed service levels ** IT Governance:** + Follows all defined IR standards and ... to resolving complex issues and providing input for decisions on complex, non-routine service requests. This role will be called upon to make contributions into… more
- Ensono (Annapolis, MD)
- …all areas of responsibility + Familiarity with the following tools: Service Manager , CASD Service Desk or ServiceNOW Configuration Management Database, ... reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up… more
- GovCIO (Hanover, MD)
- …generally be completed remotely. **Responsibilities** + Operate an AWS GovCould hosting service with a collection of capabilities, tools, and services to provide a ... ticket triage, assignment, and resolution. Additionally, monitor system and service support trends and coordinate with existing Tier 1...+ Utilize ServiceNow to input, track and manage Help Desk Trouble Tickets for NBIS + Coordinate with other… more
- Stratus Solutions (Columbia, MD)
- …* Provide support for implementation, troubleshooting, and maintenance of Information Technology ( IT ) systems * Manage IT system infrastructure and any processes ... related to these systems * Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the… more
- H&R Block (Baltimore, MD)
- …associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District ... General Manager as necessary + Serve as point of contact for onsite escalated client service concerns + Ensure clients are scheduled properly and conflicts are… more