- Cayuse Holdings (Hartford, CT)
- …reduced cost, increased profitability, and accelerated time to market. **Primary Focus** The Service Desk Agent provides customer service solutions within ... and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example ...High school diploma or GED required. + Experience preferred Service Desk or Customer Service … more
- Charles IT (Middletown, CT)
- …family-friendly culture. Due to growth, we are currently seeking to add a Technical Service Manager to our exceptional team. You will be responsible for managing ... and best places to work! We are a thriving IT company experiencing rapid expansion and are proud to...in line with their career interests. + Facilitate regular service desk team meetings and service… more
- Marriott (Hartford, CT)
- …Help Desk environment with experience in supporting application or IT infrastructure customers. + Technical Certifications (Cisco, MCSE, etc.) + Strong ... consistency and client satisfaction and alignment with the industry + Works with service providers, IT teams, and business partners to implement continuous… more
- ASSA ABLOY (Berlin, CT)
- …to work in a fast paced and changing environment. This function reports to the IT Manager , End User Computing and Infrastructure Operations. The IT TechOps ... Career Opportunities: IT Technical Analyst (27175) Requisition ID 27175 -...+ Laptops, desktops, and tablets + Cell phones and desk phones + Printers and copiers + Video Conference… more
- Sinclair Broadcast Group (CT)
- …field. + 3 years of experience in a technology management role. + Strong customer service experience. + Strong IT Service Management (ITSM) experience. + ... We are seeking an experienced ** Manager , End User Compute** to add to our...the primary point of contact for a third-party help desk but will be expected to plan and execute… more
- Newtown Savings Bank (Newtown, CT)
- …management, and documentation of self-owned projects with guidance from Network Admin and IT Manager . + Responsible for documentation / procedures / process ... day per week. PRIMARY RESPONSIBILITIES + Tier 2 Help Desk support. Provides technical support to users by analyzing...any major hardware, software, or server-related problems to Network Administrator/ IT Manager where necessary to be able… more
- Marriott (Hartford, CT)
- …and reliability of property-based systems. Y Provides educational direction to Marriott Service Providers, Service Desk , and Field Services organizations ... Technology Services to the organization. Y Provides educational direction to Marriott Service Providers, Service Desk , and Field Services organizations… more
- Liberty Bank (Middletown, CT)
- …and administrative report generation. + Interpret, evaluate, and resolve problems reported to the IT Service Desk relating to various hardware, software, and ... in person technical services and support at walk up IT service desk . + Provide...Perform other job-related duties and assignments as required by Supervisor/ Manager . MINIMUM REQUIREMENTS: + 3+ years working in a… more
- SHI (Hartford, CT)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- Marriott (Hartford, CT)
- …and reliability of property-based systems, Y Provides educational direction to Marriott Service Providers, Service Desk and Field Services organizations ... teams * 4+ years hands-on management level experience in IT customer service with a track record...up. * Performs other reasonable duties as assigned by manager . **California Applicants Only** : The salary range for… more
- Marriott (Hartford, CT)
- …relations teams + Ensures early warning to the leadership regarding degraded or missed service levels ** IT Governance:** + Follows all defined IR standards and ... to resolving complex issues and providing input for decisions on complex, non-routine service requests. This role will be called upon to make contributions into… more
- Signature Aviation (East Granby, CT)
- …exemplary experience. The enthusiastic and engaging individual delivers customer service with poise. The Customer Experience Representative should demonstrate ... reliability in the Company's value and service it offers guests. The Customer Experience Representative is always courteous, professional, and proactive. They… more
- H&R Block (Avon, CT)
- …associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District ... General Manager as necessary + Serve as point of contact for onsite escalated client service concerns + Ensure clients are scheduled properly and conflicts are… more
- Cengage Group (Hartford, CT)
- …solving issues discovered in data, through both contacting stakeholders as well as through desk research + Partner with IT team to evolve current toolsets used ... territory crediting. Working at the direction of the **Insights Manager , Revenue Operations** , this person will be accountable...in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course… more