- Randstad US (Clive, IA)
- managed services support desk manager . + clive , iowa +...+ Proven experience in a leadership role within an IT service desk or helpdesk environment, ... are seeking a dynamic and experienced Managed Services Support Desk Manager to lead our team of...+ Proven experience in a leadership role within an IT service desk or helpdesk… more
- Cayuse Holdings (Des Moines, IA)
- …reduced cost, increased profitability, and accelerated time to market. **Primary Focus** The Service Desk Agent provides customer service solutions within ... and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example ...High school diploma or GED required. + Experience preferred Service Desk or Customer Service … more
- Athene (West Des Moines, IA)
- …our Manager End User Technology. Accountabilities: Service Delivery Channels: + Handle Service Desk calls as the primary mode of service delivery. + ... set the bar even higher. We're ready to help you achieve more. Purpose: As an IT Support Specialist here at Athene, you'll be the first point of contact for our… more
- Marriott (Des Moines, IA)
- …Help Desk environment with experience in supporting application or IT infrastructure customers. + Technical Certifications (Cisco, MCSE, etc.) + Strong ... consistency and client satisfaction and alignment with the industry + Works with service providers, IT teams, and business partners to implement continuous… more
- Robert Half Technology (Des Moines, IA)
- …provide sponsorship and cannot hire C2C. Requirements * Demonstrable experience in a Help Desk Manager role or similar. * Proficient in Database management and ... Description Position: SENIOR IT LEADER - END USER INFRASTRUCTURE SUPPORT Location:...user support protocols. + Oversee vendor partnerships and manage service agreements. + Administer the budget for end user… more
- Marriott (Des Moines, IA)
- …and reliability of property-based systems. Y Provides educational direction to Marriott Service Providers, Service Desk , and Field Services organizations ... Technology Services to the organization. Y Provides educational direction to Marriott Service Providers, Service Desk , and Field Services organizations… more
- SHI (Des Moines, IA)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- Marriott (Des Moines, IA)
- …and reliability of property-based systems, Y Provides educational direction to Marriott Service Providers, Service Desk and Field Services organizations ... teams * 4+ years hands-on management level experience in IT customer service with a track record...up. * Performs other reasonable duties as assigned by manager . **California Applicants Only** : The salary range for… more
- Marriott (Des Moines, IA)
- …relations teams + Ensures early warning to the leadership regarding degraded or missed service levels ** IT Governance:** + Follows all defined IR standards and ... to resolving complex issues and providing input for decisions on complex, non-routine service requests. This role will be called upon to make contributions into… more
- Ensono (Des Moines, IA)
- …all areas of responsibility + Familiarity with the following tools: Service Manager , CASD Service Desk or ServiceNOW Configuration Management Database, ... reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up… more
- H&R Block (Urbandale, IA)
- …associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District ... General Manager as necessary + Serve as point of contact for onsite escalated client service concerns + Ensure clients are scheduled properly and conflicts are… more
- QuickVisit (Indianola, IA)
- …and helpful manner. + Ability to check patients in and out at the front desk to ensure patient flow and when needed + Consistently communicates with patients on wait ... is in proper working order and reports any malfunctions to the Center Manager or designee on duty + Follows documentation procedures and completes required paperwork… more
- Cengage Group (Des Moines, IA)
- …solving issues discovered in data, through both contacting stakeholders as well as through desk research + Partner with IT team to evolve current toolsets used ... territory crediting. Working at the direction of the **Insights Manager , Revenue Operations** , this person will be accountable...in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course… more