- American Honda Motor Co Inc (Torrance, CA)
- …Connected Apps and Backoffice. The department also provides Customer Relationship (CR)/ Call Center support and training, release approval, architecture, ... American Honda Motors (AHM) is responsible for operations and quality management of digital services and software products, including...is actively searching for a driven and seasoned Lead QA Analyst with comprehensive expertise in mobile,… more
- Fidelity TalentSource LLC (Boston, MA)
- …scope, and business process flows related to our platform. Partner closely with quality assurance team to transfer knowledge, document use cases, and test ... Senior Data Analyst The Role Fidelity Labs is seeking a...crafting a data catalog, building a series of data quality rules, handling data intake requests, and supporting any… more
- Percepta (Dearborn, MI)
- …. * Adhere to and support all initiatives including Percepta, Client, Quality Assurance . * Adhere to and support Percepta Call Center Policies and ... across each market we support. As a Marketing/VOPC Business Analyst in Dearborn MI, you'll be a part of...You'll Be Doing The Marketing and Vehicle Ordering Processing Center (VOPC) program is a division of the Marketing… more
- American Honda Motor Co Inc (Torrance, CA)
- …systems. Additionally, the department offers support and training for Customer Relationship (CR)/ Call Center operations, Sales and Marketing, Field and Dealer ... 3 Salary Range: $67,000.00 - $100,500.00 Job PurposeThe Software QA & Governance Department, part of the Digital Services...ensuring cohesion among all Sales, Marketing, Field, Dealers, and Call Center that support various digital service… more
- American Honda Motor Co Inc (Torrance, CA)
- …Connected Apps and Backoffice. The department also provides Customer Relationship (CR)/ Call Center support and training, release approval, architecture, ... Level: 5 Salary Range: $111,100.00 - $166,600.00 Job Purpose: The Software QA & Governance Department under Digital Services Development division (DSD) of American… more
- American Honda Motor Co Inc (Torrance, CA)
- …Connected Apps and Backoffice. The department also provides Customer Relationship (CR)/ Call Center support and training, release approval, architecture, ... Level: 5 Salary Range: $111,100.00 - $166,600.00 Job Purpose: The Software QA & Governance Department under Digital Services Development division (DSD) of American… more
- American Honda Motor Co Inc (Torrance, CA)
- …Connected Apps and Backoffice. The department also provides Customer Relationship (CR)/ Call Center support and training, release approval, architecture, ... want you to join our team to Bring the Future!Job PurposeThe Software QA & Governance Department under Digital Services Development division (DSD) of American Honda… more
- Bank of America (Chandler, AZ)
- Consumer AML Operations Control Analyst - KYC Call Center Chandler, Arizona **Job Description:** **ABOUT US:** At Bank of America, we are guided by a common ... building and maintaining business relationships. This position is a call center role. **Responsibilities:** + Delivers and...+ Collaboration + Decision Making + Problem Solving + Quality Assurance + Innovative Thinking + Prioritization… more
- University of Pennsylvania (Philadelphia, PA)
- …wellness programs and resources, and much more. Posted Job Title Quality Assurance Analyst (Regulatory) CVPF ( Center for Cellular Immunotherapy) Job ... variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers...Profile Title Research Coordinator Job Description Summary The Quality Assurance Analysis will work within the… more
- AON (Alpharetta, GA)
- Quality Assurance -Sr. Analyst As part of...will be tested on site for proficiency. + Knowledge of Call Center , related Quality and related ... to this job at any time. #LI-DD1 #LI-HYBRID 2533073 Quality Assurance -Sr. Analyst As part...be tested on site for proficiency. + Knowledge of Call Center , related Quality and… more
- Teleperformance USA (Brownsville, TX)
- …external or QA team calibrations to track results and attendance + Quality Assurance CSAT calibration process with clients, monitoring services and the ... to ensure all policies are understood + Ensure all QA Analyst reporting, and communication requirements are...Must be at least 18 years old + Previous call center experience with four (4) or… more
- City of Detroit (Detroit, MI)
- Customer Service Quality Assurance Analyst Print (https://www.governmentjobs.com/careers/detroit/jobs/newprint/4501960) Apply Customer Service Quality ... rights for internal candidates. JOB DESCRIPTION: The Customer Service Quality Assurance Analyst (CSQAA) is...The CSQAA will assist in developing, creating, and implementing call center quality processes and… more
- WSP USA (Louisville, KY)
- This Opportunity WSP is currently initiating a search for a **Full-Time** ** Quality Assurance Analyst .** This position will be based out of **Louisville, ... Service Representatives (CSRs) for both inbound and outbound calls. + Image review quality assurance . + Participates in calibration exercises. + Participates in… more
- Insight Global (Catonsville, MD)
- …of their IT systems as they are under new ownership. They are in need of a Quality Assurance Analyst to report into the Program Manager and assess the ... person to implement these policies and procedures in their call center environment. Their goal is to...Skills and Requirements 3+ years of experience as a Quality Assurance Analyst Risk management… more
- ThermoFisher Scientific (Asheville, NC)
- …that Thermo Fisher's customer satisfaction objectives are met or exceeded. + Conduct quality assessment of Call Center Representatives through active ... career with us. **Location:** Biltmore Park, Asheville NC The Quality Analyst will provide high level of...efficiencies and achieve superior customer service. + Develop uniform Quality Assurance Program to ensure consistent performance… more
- ManpowerGroup (Columbia, SC)
- …functions including, but not limited to, claims, membership, customer service/ call center , workflow, processing support systems, procedures, documentation, ... or operations experience.** **Required Skills:** + Under direct supervision, performs quality control audits, reviews, or monitoring of departmental operations… more
- Pearl Interactive Network (Washington, DC)
- …Future Opportunities.** The **Data Analyst - Tableau SME** is responsible for analyzing call center data (DRIL and VOICE). Display searchable call data ... Duties:** + Identify and analyze calls to the ECCO Call Center + Develop and produce summary...email mailboxes to identify new reporting opportunities. + Provide quality assurance for the development, implementation, and… more
- Antech Diagnostics (Loveland, CO)
- …weekly, monthly and annual results + Ability to partner with other team members of the Call Center Quality Assurance team as well as team training ... or near Loveland, CO** **Job Purpose/Overview** The Customer Support Call Quality Analyst delivers on...focus of this role is providing support to the Call Center Managers and Supervisors in the… more
- Olympus Corporation of the Americas (Center Valley, PA)
- …utilizing a dedicated tool to enhance global visibility. The role of a Quality Analyst - Global Ship Hold Center (GSHC) is overseeing and maintaining the ... and will work closely with the following groups: + Quality Assurance /Regulatory Affairs ( QA /RA): Ensures...United States (US) || Pennsylvania (US-PA) || Center Valley || Quality & Regulatory Affairs ( QA… more
- HCA Healthcare (Earth City, MO)
- …+ Robust analytical, Big Query, and Microsoft Excel skills. + Understanding of call center environments required. + Knowledge of relational database structure ... **GENERAL SUMMARY OF DUTIES -** **The Consulting Product Business Analyst - Contact Center Virtual Agent and...or further leveraging these processes.** + **Participates in the QA of products/solutions to ensure features and functions have… more
