- Humana (Phoenix, AZ)
- …part of our caring community and help us put health first** The Senior Problem , Incident and Event Management Engineer drives technical support teams to ... or outages to key technology platforms/applications. The Senior Problem , Incident and Event Management Engineer work assignments involve moderately… more
- Insight Global (Phoenix, AZ)
- …improvement. Experience in implementing key IT standardized process and methodologies (ITIL, Event Management, Incident , Problem and Knowledge Management) A ... Monitor MoogSoft Alerts/Situations per alert handling procedures ensuring Service Level event acknowledgement is met. Monitor Remedy Incident queues with… more
- SitusAMC (Phoenix, AZ)
- …Management team + Using company ticketing software to record, track and document problem solving process + Apply company approved diagnostic utilities to aid in ... troubleshooting + Access FAQ resources on the Internet/Intranet to aid in problem resolution + Perform trouble resolution fixes remotely or in person, including… more