- ManpowerGroup (Richmond, VA)
- We are seeking an experienced Senior Service Desk Analyst . The ideal candidate brings proven problem-solving experience and the ability to thrive in a ... service with experience leading fellow team members. The Senior role is responsible for managing incoming customer calls...Service Requests. Candidates must have on the job Service Desk management/leadership experience to be considered… more
- ManTech (Herndon, VA)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Tier 2 Service Desk Senior Analyst ** to join our team ... users. If unable to diagnose problem, will work with service desk management or Tier 3 to...to communicate, converse, and exchange information with peers and senior personnel + Constantly operates a computer and other… more
- Intuit (Tucson, AZ)
- …can do great things for our customers. Intuit is looking for a dynamic and customer-focused Senior Service Desk Analyst for their Live Expert Service ... Desk team at their Tucson, AZ office. The Live Expert Service Desk Senior Analyst will be looked upon as the 'go to' lead technical resource. Their… more
- Beth Israel Lahey Health (Boston, MA)
- …timely response, positive outcomes and accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that ... triaging, resolving, and timely follow up of service requests/incidents. The Service Desk Analyst interacts with all levels of BILH colleagues and thus… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... where flexibility and ability to achieve results are valued. Senior Analysts may conduct all duties relevant to Analysts...related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central… more
- TEKsystems (San Diego, CA)
- …This person will be assigned an East Coast mentor to get them off the ground. As a Service Desk Analyst , you will work alongside a team of 12 other analysts ... on ways to reduce the overall call volume. This analyst will take 15-20 tickets per day via ServiceNow,...has some scripting. Position Responsibilities * Work closely with Senior Service Desk Analysts and… more
- General Dynamics Information Technology (Key West, FL)
- …Required:** None **Job Family:** Systems Analysis **Skills:** Hardware/Software Troubleshooting,Help Desk Services,IT Service Desk ,IT Troubleshooting, ... 5 + years of related experience **US Citizenship Required:** Yes **Job Description:** Senior Systems Analyst Transform technology into opportunity as a Systems … more
- Censeo Consulting Group (Washington, DC)
- Help Desk Analyst (Salesforce) The Company: Censeo Consulting Group is a top Washington DC based management consulting firm dedicated to helping public sector ... and guide them towards operational success. As a Help Desk Analyst (Salesforce) with Censeo, you will...support + Junior level: 1+ years of experience + Senior level: 3+ years of experience + Experience working… more
- CACI International (Arlington, VA)
- …largest integrated personnel and pay system ever deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, ... Help Desk Analyst Job Category: Information Technology...to be completed by system users. + Improve current service desk processes and procedures and champion… more
- Fusion Technology LLC (Washington, DC)
- Lead Help Desk Business Analyst Who is Fusion Technology? Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the ... completed. + Documents and tracks customer incidents and requests via Service Now ticketing management system, updating troubleshooting and resolution efforts, and… more
- Amazon (Jersey City, NJ)
- Description The AWS Deals Desk Sr. Financial Analyst will support the rapidly growing AWS organization through driving financial analysis of complex private ... role partnering cross-functionally with sales teams, sales operations, business development, and service finance. This role will be a strategic partner to the… more
- Randstad US (Arlington, VA)
- help desk analyst . + arlington , virginia + posted 8 days ago **job details** summary + $30 - $35 per hour + temp to perm + high school + category computer and ... experience but expert level Mac experience. ? High level of customer service experience supporting Senior Leadership/VIPs qualifications: + Experience level:… more
- T. Rowe Price (Owings Mills, MD)
- …join us and grow your career with us. Overview The ideal Help Desk Agent will blend excellent problem-solving & exceptional communication and interpersonal skills, ... motivated toward and will learn the basics of providing World Class customer service through expressing empathy, taking ownership and advocating on behalf of every… more
- Trinity Health (Livonia, MI)
- …of customers in resolving their issue during first contact, may request assistance from Senior IS Service Desk Support. Resolves problems for various ... Type:** Full time **Shift:** Evening Shift **Description:** Preferred Skills: Service Now, Microsoft O365 suite, Azure, and Multi-factor authentication.** Hybrid… more
- Trinity Health (Newtown Square, PA)
- …of customers in resolving their issue during first contact, may request assistance from Senior IS Service Desk Support. Resolves problems for various ... timeframe in order to provide a defined level of service and availability to the customer. Provides initial support...is preferred. + Minimum of one (1) year customer service experience or demonstrated ability is required. + At… more
- Robert Half Technology (Katy, TX)
- …user onboarding and training on new technologies and processes. + Escalate complex issues to senior IT staff as needed. + Stay up-to-date on the latest IT trends and ... in networking and mobile device management. + Provide excellent customer service with a positive and professional attitude. Requirements Qualifications: + Minimum… more
- City and County of San Francisco (San Francisco, CA)
- …steps to advance in this selection process, which includes the following: Senior Human Resources Analyst Core Exam (Weight: 100%) Candidates self-certifying ... City jobs. + Key duties include conducting field or desk audits of the work performed by City staff,...Qualifications will be invited to participate in the online Senior Human Resources Analyst Core Exam. Candidates… more
- City of West Sacramento (West Sacramento, CA)
- …I may be substituted for each sixty (60) units of the educational requirement. Senior Analyst Education: A Bachelor's degree from an accredited college or ... Administrative Analyst I/II/ Senior Print (https://www.governmentjobs.com/careers/westsacramento/jobs/newprint/4461946) Apply Administrative Analyst I/II/… more
- New York State Civil Service (Albany, NY)
- …be eligible to transfer via Section 70.1 of the Civil Service Law into the Senior Health Care Fiscal Analyst or Health Care Fiscal Analyst Trainee level. ... NY HELP Yes Agency Mental Health, Office of Title Senior Health Care Fiscal Analyst / Health Care...with Disabilities pursuant to Section 55b/c of the Civil Service Law AND possess a Bachelor's degree will also… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Senior ** **Tier 1 Help Desk Support Services Specialist** to join ... problems, trends, and unique criteria, as required. + Reviewing analyst ticket queues to facilitate ticket resolution at or...knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are… more