- UIC Government Services and the Bowhead Family of Companies (Washington, DC)
- **Overview** SENIOR PROGRAM MANAGEMENT ANALYST /SYSTEMS ANALYST (PMW220) Bowhead is seeking a Senior Program Management Analyst / Senior Functional ... Analyst to provide consultative support to our senior PEO MLB leadership at the Washington Navy Yard...expertise-Finance or Supply (FI, FM, CO, SD, PS, AM, WFM , IM/WM, MM, OF, SCM) to Government Leads to… more
- American Express Global Business Travel (Columbus, OH)
- …optimal call flow management and employee staffing. The Senior Regional Analyst team leads a multi-market, strategic planning process that drives outstanding ... an integral part of the Traveler Care organization. The Senior Regional Analyst is responsible for service...4 years call center experience and/or minimum 2 years' WFM planning experience. + Strong strategic thinking… more
- LinkedIn (Omaha, NE)
- …changing the way the world works. LinkedIn's Workforce Management team is looking for a Senior Planning & Resource Optimization Analyst to enhance our member ... customer support objectives. + Develop, refine, and maintain advanced capacity planning models to accurately forecast short-term and long-term staffing requirements,… more
- Chewy (Plantation, FL)
- **Our Opportunity:** As a CS Real Time Analyst , you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance ... bridges, synopsis, insights, and plans of action for forecasting and planning and operational activities intraday and post-mortem to support continuous improvement… more
- Intuit (San Diego, CA)
- …of experience in Contact Center operations, including forecasting, capacity planning , workforce management, real-time operations frameworks, and working knowledge of ... + Strong knowledge of contact center infrastructure, including queue management systems, WFM , telephony systems, and CRM. + Experience in managing contact center… more