- Dunhill Professional Search (Washington, DC)
- … responsible for supporting information gathering, interviews and compiling the assessment of Service Management / Service Desk support required to provide ... fundamentals around work scope and workflow in support of these normal service desk support.Help in defining the operational metrics used to track and report… more
- Dunhill Professional Search (Washington, DC)
- …and identify new features and enhancements and interacting with enterprise help desk staff as required to provide training, troubleshooting, and problem resolution. ... terminology into terms understandable to non-technical employees. Exceptional customer service skills. Experience with cloud infrastructure, digital workspace and… more
- MPR Associates (Alexandria, VA)
- …specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team. If you ... culture making this an exceptional place to work. General Job Description The Service Desk Analyst will investigate and resolve the software and hardware… more
- ERP International (Washington, DC)
- …International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Tier 1 Service Desk Analyst ** to support our DFC CFESS technical support ... Details and Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities in Service Now for DFC IT infrastructure + Work with… more
- CACI International (Forest Heights, MD)
- Service Desk Analyst - Mid (Hybrid) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: ... 15,000 tickets monthly through the Service Now service management software. The IT Help Desk supports a 12,000+ user community within the Department of… more
- ManTech (Herndon, VA)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Tier 2 Service Desk Senior Analyst ** to join our team in the ... the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds to… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support ... government in the heart of our nation's capital. As a Service Desk Technician / Help Desk Analyst , you are the foundation of our overall approach to… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …site in Vienna VA (Tysons Corner) Tesla Laboratories is actively seeking Application Support Analyst to join a new technical support team for a federal agency. We ... strong skills in leveraging chat functionality, providing exceptional customer service with excellent typing speed, and quality oral and...customer is asking + Enters, monitors, and updates help desk tickets in the call tracking system to track… more
- William C Brown Inc (Bowie, MD)
- …law. Description (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure ... Service Desk Agent (Third Shift) EOE... Service Desk Agent (Third Shift) EOE Statement We are...within a timely manner as stated in the Help Desk Service /Operating Level Agreement. + Provide triage… more
- Marriott (Washington, DC)
- …**Position Type** Management **JOB SUMMARY** As a member of the Service Desk Support organization, the support analyst provides first level hotel operations, ... knowledge of Marriott business functions and Marriott business processes * Experience with direct service desk support or previous usage of sales and catering or… more
- Censeo Consulting Group (Washington, DC)
- Help Desk Analyst (Salesforce) The Company: Censeo Consulting Group is a top Washington DC based management consulting firm dedicated to helping public sector ... and guide them towards operational success. As a Help Desk Analyst (Salesforce) with Censeo, you will...familiarity with various Salesforce products such as Sales Cloud, Service Cloud, Marketing Cloud, and Community Cloud + Ability… more
- Leidos (Rockville, MD)
- …for an opportunity to make an impact!! Leidos currently has an opening for a Help Desk Analyst (Tier 1). This is an exciting opportunity to use your experience ... who provide unmatched aid to our clients. **Primary Tasks:** + Provides Help/ Service Desk assistance to end users on a variety of issues. Identifies, researches,… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- **Senior Functional/Business Analyst - Help Desk -Top Secret Clearance Required** **Category:** Service Desk / End User Services **Main location:** United ... **Employment Type:** Full Time **Position Description:** CGI is seeking a Functional/Business Analyst to join our team supporting a federal client in utilizing and… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- **Functional Business Analyst - Help Desk ** **Category:** Business Analysis (functional and technical) **Main location:** United States, Virginia, Arlington ... of Momentum ERP product or similar ERP product though not required, customer service and Business Functional Analyst skills/abilities, SQL is a plus; as… more
- Robert Half Technology (Alexandria, VA)
- Description We are in search of a skilled Help Desk Analyst II in the Higher Education sector, based in Alexandria, Virginia. In this role, you will become an ... software applications, and licenses. * Guarantee timely response and resolutions to service desk requests in harmony with service level agreements. *… more
- Fusion Technology LLC (Washington, DC)
- Lead Help Desk Business Analyst Who is Fusion Technology? Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the ... completed. + Documents and tracks customer incidents and requests via Service Now ticketing management system, updating troubleshooting and resolution efforts, and… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... customers when they call or walk into the customer service center, remotely, or at the customer's location. The...troubleshoot Mac hardware and software issues + Strong customer service and communication skills for in-person support as well… more
- Randstad US (Arlington, VA)
- help desk analyst . + arlington , virginia + posted april 23, 2024 **job details** summary + $30 - $35 per hour + temp to perm + high school + category computer ... as a Tier II Customer Support Representative in a federal government IT service delivery operation chartered with large scale, multi-faceted IT support. ? PC… more
- CACI International (Chantilly, VA)
- Integrated Service Desk Technician Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee ... service and/or support experience working in a Help Desk , Service Desk , or Call...A+ CompTia Security + CompTia Network+ HDI Customer Help Desk Analyst + Microsoft Office Specialist What… more
- CACI International (Chantilly, VA)
- Service Desk Technician (Business, clearance Sponsorship) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI ... Type of Travel: None * * * **Description:** The Service Desk Technician will provide frontline support...CompTia A+ CompTia Server+ CompTia Network+ HDI Customer Help Desk Analyst + Microsoft Office Specialist **Clearance**… more
