- Novo Nordisk Inc. (Plainsboro, NJ)
- …Service Support and Service Delivery best practices (including service desk , Incident, Problem, Change, Configuration, Capacity, and Financial ... Are you ready to realize your potential? The Position: The Associate Cloud Engineer role will contribute to the technical development and operations of our public… more
- Insight Global (Fairfax, VA)
- …Systems or Equivalent Experience * 2+ Years experience as a Tier 2 Service desk engineer * Experience with a ticketing system such as ServiceNow * Active ... Description We have an exciting opportunity with the US Mint to provide Tier 2 Service Desk support for their IT Operations Support division. Duties include:… more
- ManTech (Herndon, VA)
- …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer ** to join our team in the ... **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. + Responds… more
- PingWind INC (Cuba, NM)
- Tier 2 - Help Desk Guantanamo...Base Guantanamo Bay, Cuba. Successful candidate will provide call center/ service desk services to both remote and ... Required Experience: 2-5 Years PingWind is looking for a Tier 2 - Help Desk Technician who...or higher? Preferred Qualifications + Systems Administration or Network Engineer background a plus + Working knowledge or experience… more
- Motion Recruitment Partners (Fort Worth, TX)
- Help Desk - Tier 2 Support Fort...- $25/hr **Job Description** Our client, a local manage service provider, is looking to grow their Support team. ... a varying range of customers - ranging from large tier enterprises, to oil and gas, to more smaller/medium...smaller/medium ran organizations. Ideally, they are looking for an engineer who is skilled with Windows based technologies. You'll… more
- CACI International (Forest Heights, MD)
- …events are handled in a timely manner. + Handle incoming technical escalations from Service Desk , Network Operations Security Center, and other support teams. + ... Tier II Network Engineer Job Category:...with patch management software (eg, SCCM) + Experience using Service Now service management software (or similar… more
- Proven IT (Phoenix, AZ)
- Tier 3 Engineer Phoenix, AZ (http://maps.google.com/maps?q=Gateway+I+Phoenix+AZ+USA+85008) Apply Job Type Full-time Description The Tier III Project Team ... appliance installation and support. This is an expert level engineer for Managed IT Services. The Tier ...co-workers, outside customers and possibly vendors + Resolve help desk tickets when not on projects + Help on… more
- Dobson Fiber (Oklahoma City, OK)
- The NOC Engineer Tier III will be responsible for training the Network Operations Center and providing support as the escalation point internally for Tier 1 ... to solve difficult, in dept troubleshooting issues. The NOC Engineer Tier III will act as the...resolving as required and escalating/dispatching for resolution. Process all service requests for new or modified services as they… more
- CACI International (Forest Heights, MD)
- Tier II Windows Systems Engineer Job...+ Handle incoming technical escalations from Service Desk , Network Operations Security Center, Tier II, ... * * * CACI is seeking a Windows Systems Engineer II to join our technical operations and maintenance...Tier 2/3 Zscaler Area Specialist and Trainer + Service Now Ticket Quality and Assessment Manager + Ability… more
- University of Utah (Salt Lake City, UT)
- Details **Open Date** 02/09/2024 **Requisition Number** PRN37619B **Job Title** Video/Telecom Engineer **Working Title** Video Tier 2 Escalation Engineer ... **Job Summary** The primary roles of the (VT2) Video Tier 2 Escalation Group is to serve as the...experience of troubleshooting duties in a technology related Help Desk /Call Center environment with the ability to implement, test,… more
- CACI International (Forest Heights, MD)
- …in a timely manner. + Handle incoming technical escalations from Service Desk , Network Operations Security Center, Tier II, and other support teams. + ... Network Engineer Tier III Job Category: Information...rotation to respond to incident escalations + Experience using Service Now service management software (or similar… more
- Dataprise (Rockville, MD)
- About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a ... Provide first contact support of incoming requests to the Service Desk via telephone, web portal, email,...team members or external resources as needed. + Provide first- tier support to end users for Windows Workstations, MAC… more
- Dataprise (Port St. Lucie, FL)
- About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a ... Provide first contact support of incoming requests to the Service Desk via telephone, web portal, email,...team members or external resources as needed. + Provide first- tier support to end-users for Windows Workstations, MAC OS,… more
- ManpowerGroup (Irving, TX)
- …Maintenance & Service Requests that cannot be resolved by the Level 1 Service Desk . + Hardware: Installs, Moves, Adds & Changes (IMACs): for workplace ... hardware and software support. The ideal candidate will have some customer service experience, help desk or desk top support which will align successfully in… more
- General Dynamics Information Technology (Aurora, CO)
- …incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk /team requests. + Communicate effectively (in oral and ... technically accomplished group of colleagues. Primary responsibilities include providing Tier II support of maintaining multiple large Enterprise environment. The… more
- Siemens (Orlando, FL)
- …help our customers move the world! **Position Overview:** We seek to hire a Mechanical Desk Engineer to assist the Locomotive Engineer and onboard train ... usage and create a new quality of travel. Good service means we are there for our partners and...fleet of high-tech rolling stock. The fleet consists of Tier 4 compliant high-horsepower locomotives in a push-pull configuration… more
- SAIC (Washington, DC)
- **Description** Desk Side Engineer ‐Junior Experience: Deskside support engineer with a minimum of two years of experience providing Tier 2 deskside end ... procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system...Experience or Certifications: + ITIL V4 Foundation + Customer Service Experience + Hands on deskside user assistance and… more
- MPR Associates (Alexandria, VA)
- …ensure timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and… more
- Chenega Corporation (Alexandria, VA)
- …Desk Technician delivers services, staff, and expertise to operate and maintain service desk functions that provide a ticketing system, operational support, ... and troubleshooting onsite or remotely as required by Tier I, Tier II, and Tier...technicians. Duties and Responsibilities: + Maintain and update the service desk ticketing system where each request… more
- Chenega Corporation (Alexandria, VA)
- …Desk Technician delivers services, staff, and expertise to operate and maintain service desk functions that provide a ticketing system, operational support, ... and troubleshooting onsite or remotely as required by Tier I, Tier II, and Tier...technicians. Duties and Responsibilities: + Maintain and update the service desk ticketing system where each request… more