• Novo Nordisk Inc. (Plainsboro, NJ)
    Service Support and Service Delivery best practices (including service desk , Incident, Problem, Change, Configuration, Capacity, and Financial ... Are you ready to realize your potential? The Position: The Associate Cloud Engineer role will contribute to the technical development and operations of our public… more
    HireLifeScience (02/13/24)
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  • Tier 2 Service Desk

    Insight Global (Fairfax, VA)
    …Systems or Equivalent Experience * 2+ Years experience as a Tier 2 Service desk engineer * Experience with a ticketing system such as ServiceNow * Active ... Description We have an exciting opportunity with the US Mint to provide Tier 2 Service Desk support for their IT Operations Support division. Duties include:… more
    Insight Global (03/01/24)
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  • Tier 3 Service Desk

    ManTech (Herndon, VA)
    …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer ** to join our team in the ... **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. + Responds… more
    ManTech (01/04/24)
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  • Tier 2 - Help Desk

    PingWind INC (Cuba, NM)
    Tier 2 - Help Desk Guantanamo...Base Guantanamo Bay, Cuba. Successful candidate will provide call center/ service desk services to both remote and ... Required Experience: 2-5 Years PingWind is looking for a Tier 2 - Help Desk Technician who...or higher? Preferred Qualifications + Systems Administration or Network Engineer background a plus + Working knowledge or experience… more
    PingWind INC (01/04/24)
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  • Help Desk - Tier 2 Support

    Motion Recruitment Partners (Fort Worth, TX)
    Help Desk - Tier 2 Support Fort...- $25/hr **Job Description** Our client, a local manage service provider, is looking to grow their Support team. ... a varying range of customers - ranging from large tier enterprises, to oil and gas, to more smaller/medium...smaller/medium ran organizations. Ideally, they are looking for an engineer who is skilled with Windows based technologies. You'll… more
    Motion Recruitment Partners (03/22/24)
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  • Tier II Network Engineer

    CACI International (Forest Heights, MD)
    …events are handled in a timely manner. + Handle incoming technical escalations from Service Desk , Network Operations Security Center, and other support teams. + ... Tier II Network Engineer Job Category:...with patch management software (eg, SCCM) + Experience using Service Now service management software (or similar… more
    CACI International (02/24/24)
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  • Tier 3 Engineer

    Proven IT (Phoenix, AZ)
    Tier 3 Engineer Phoenix, AZ (http://maps.google.com/maps?q=Gateway+I+Phoenix+AZ+USA+85008) Apply Job Type Full-time Description The Tier III Project Team ... appliance installation and support. This is an expert level engineer for Managed IT Services. The Tier ...co-workers, outside customers and possibly vendors + Resolve help desk tickets when not on projects + Help on… more
    Proven IT (03/19/24)
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  • NOC Engineer Tier III (On-site)

    Dobson Fiber (Oklahoma City, OK)
    The NOC Engineer Tier III will be responsible for training the Network Operations Center and providing support as the escalation point internally for Tier 1 ... to solve difficult, in dept troubleshooting issues. The NOC Engineer Tier III will act as the...resolving as required and escalating/dispatching for resolution. Process all service requests for new or modified services as they… more
    Dobson Fiber (02/06/24)
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  • Tier II Windows Systems Engineer

    CACI International (Forest Heights, MD)
    Tier II Windows Systems Engineer Job...+ Handle incoming technical escalations from Service Desk , Network Operations Security Center, Tier II, ... * * * CACI is seeking a Windows Systems Engineer II to join our technical operations and maintenance...Tier 2/3 Zscaler Area Specialist and Trainer + Service Now Ticket Quality and Assessment Manager + Ability… more
    CACI International (02/24/24)
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  • Video Tier 2 Escalation Engineer

    University of Utah (Salt Lake City, UT)
    Details **Open Date** 02/09/2024 **Requisition Number** PRN37619B **Job Title** Video/Telecom Engineer **Working Title** Video Tier 2 Escalation Engineer ... **Job Summary** The primary roles of the (VT2) Video Tier 2 Escalation Group is to serve as the...experience of troubleshooting duties in a technology related Help Desk /Call Center environment with the ability to implement, test,… more
    University of Utah (02/22/24)
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  • Network Engineer Tier III

    CACI International (Forest Heights, MD)
    …in a timely manner. + Handle incoming technical escalations from Service Desk , Network Operations Security Center, Tier II, and other support teams. + ... Network Engineer Tier III Job Category: Information...rotation to respond to incident escalations + Experience using Service Now service management software (or similar… more
    CACI International (02/24/24)
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  • Service Desk Engineer 1

    Dataprise (Rockville, MD)
    About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a ... Provide first contact support of incoming requests to the Service Desk via telephone, web portal, email,...team members or external resources as needed. + Provide first- tier support to end users for Windows Workstations, MAC… more
    Dataprise (02/06/24)
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  • Service Desk Engineer 1

    Dataprise (Port St. Lucie, FL)
    About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a ... Provide first contact support of incoming requests to the Service Desk via telephone, web portal, email,...team members or external resources as needed. + Provide first- tier support to end-users for Windows Workstations, MAC OS,… more
    Dataprise (02/06/24)
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  • Field Support Engineer - Tier 1…

    ManpowerGroup (Irving, TX)
    …Maintenance & Service Requests that cannot be resolved by the Level 1 Service Desk . + Hardware: Installs, Moves, Adds & Changes (IMACs): for workplace ... hardware and software support. The ideal candidate will have some customer service experience, help desk or desk top support which will align successfully in… more
    ManpowerGroup (03/20/24)
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  • Tier 3 System Engineer , TS/SCI…

    General Dynamics Information Technology (Aurora, CO)
    …incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk /team requests. + Communicate effectively (in oral and ... technically accomplished group of colleagues. Primary responsibilities include providing Tier II support of maintaining multiple large Enterprise environment. The… more
    General Dynamics Information Technology (01/12/24)
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  • Mechanical Desk Engineer (Orlando)…

    Siemens (Orlando, FL)
    …help our customers move the world! **Position Overview:** We seek to hire a Mechanical Desk Engineer to assist the Locomotive Engineer and onboard train ... usage and create a new quality of travel. Good service means we are there for our partners and...fleet of high-tech rolling stock. The fleet consists of Tier 4 compliant high-horsepower locomotives in a push-pull configuration… more
    Siemens (03/06/24)
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  • Desk Side Engineer - Junior

    SAIC (Washington, DC)
    **Description** Desk Side Engineer ‐Junior Experience: Deskside support engineer with a minimum of two years of experience providing Tier 2 deskside end ... procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system...Experience or Certifications: + ITIL V4 Foundation + Customer Service Experience + Hands on deskside user assistance and… more
    SAIC (03/05/24)
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  • Service Desk Analyst

    MPR Associates (Alexandria, VA)
    …ensure timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and… more
    MPR Associates (02/20/24)
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  • Help Desk Technician

    Chenega Corporation (Alexandria, VA)
    Desk Technician delivers services, staff, and expertise to operate and maintain service desk functions that provide a ticketing system, operational support, ... and troubleshooting onsite or remotely as required by Tier I, Tier II, and Tier...technicians. Duties and Responsibilities: + Maintain and update the service desk ticketing system where each request… more
    Chenega Corporation (02/28/24)
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  • Help Desk Technician

    Chenega Corporation (Alexandria, VA)
    Desk Technician delivers services, staff, and expertise to operate and maintain service desk functions that provide a ticketing system, operational support, ... and troubleshooting onsite or remotely as required by Tier I, Tier II, and Tier...technicians. Duties and Responsibilities: + Maintain and update the service desk ticketing system where each request… more
    Chenega Corporation (02/28/24)
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