- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Field Service Representatives / Service ... services operations and sustainment. **Responsibilities** + Create, update, and manage help desk tickets for Fleet 24x7 onsite. Positions are available at… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1.5) to join our support team operating within a secure Azure enterprise ... with established SLAs and SLOs. + Troubleshoot and resolve Tier 1.5-level issues related to Azure services, Microsoft Windows,...knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may… more
- Insight Global (Richmond, VA)
- Job Description We are seeking Help Desk Agent Tier I to support the a Customer Care Center supporting a government client. This position serves as the first ... for IT support, providing 24x7x365 assistance to state employees and affiliated users. This position requires holiday and weekend work, as well as 2nd and 3rd shift… more
- Red River (Chantilly, VA)
- … Tier 1 Technician is primarily responsible for working on a team at the Service Desk . This position will handle technical support requests directly from ... developing the organization's perception with existing customers through exceptional customer service . **Primary Position Tasks:** + Email Administration with… more
- GovCIO (Washington, DC)
- …solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5202_… more
- NuAxis Innovations (Washington, DC)
- …and motivated ** Service Desk Manager** for a Full-Time position . **Summary:** The Service Desk Manager oversees Tier 1 and Tier 2 service ... operations for a high-volume, high-touch IT support environment. The position requires strong people management and communication skills to... desk KPIs. + Drive knowledge management, self- service portal adoption, and Tier 0 enablement… more
- V2X (Springfield, VA)
- …and professionalism. We are hiring a great opportunity for an Service Desk Specialist - active TS/SCI clearance. This position will be based in ... Springfield, VA and the position is required to be onsite. This ...(CI) Polygraph. Responsibilities + What You'll Do + The Service Desk Specialists are the Tier… more
- MPR Associates (Alexandria, VA)
- …ensure timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Secret Clearance Location: Aberdeen Proving Grounds Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 ... Service Desk Technician - Intermediate Clearance...peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate… more
- GovCIO (Kiln, MS)
- … is located in Kiln, MSand will be a hybrid position . **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with ... this job (https://careers-govcio.icims.com/jobs/6024/ service - desk -technician-1.0/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-MS-Kiln_ **ID** _2025-6024_ **Category** _Information Technology_ ** Position Type**… more
- Tesla Laboratories. Inc. (Washington, DC)
- …position is on site in Washington DC with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and ... telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation + Ensure all time reporting and other required reports are… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to ... Qualifications:** + 0-2 years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service or public relations… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …Admin ( Tier II and III) + Equipment Specialist (Location and Tier ?) + FSR / Service Desk Specialist I MEF ( Tier II) + FSR / Service Desk ... cybersecurity; and 24X7 enterprise services operations and sustainment. **Responsibilities** Positions available may include: + Acquisition Logistician ( Tier...II MEF ( Tier II) + FSR / Service Desk Specialist III MEF ( Tier… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …control processes, service improvement, performance monitoring, and problem management. + Provide Tier II service desk support for end-user PC, server, ... for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our...on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional… more
- SAIC (Adelphi, MD)
- …processes, service improvement and performance monitoring, and problem management + Provide Tier II service desk support for end-user PC, server, ... **Description** SAIC is seeking a proven ** Service Desk Manager** to join the...of Enterprise IT services to ARL's research mission. **This position is contingent upon contract award expected summer/fall 2025.… more
- TEKsystems (Portland, OR)
- An Electronics Supplier in Milwaukie, OR is hiring an IT Support Technician - Tier II to join the team for a great opportunity! Job Duties: + Provide Tier II ... @teksystems.com Pay and Benefits The pay range for this position is $24.00 - $30.00/hr. Eligibility requirements apply to...Sick Leave) Workplace Type This is a fully onsite position in Portland,OR. Application Deadline This position … more
- Xylem (Yellow Springs, OH)
- …support technical solutions. + Collaborate with various teams, including Enterprise Architects, Service Desk , Tier 2 Support Technicians, CyberSecurity, and ... Apple ABM, and Apple ADE. + Extensive experience in Tier 3 engineering roles, focusing on enterprise solution engineering....this job description outlines the general nature of the position and is not an exhaustive list of duties.… more
- Amentum (Los Angeles, CA)
- …support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier 2 environment. You'll rely on ... detail and follow-through, you will provide onsite and remote Tier 2 IT help desk support, assisting...to your technical experience, you also have exceptional customer service skills and are willing to go the extra… more
- General Dynamics Information Technology (Quantico, VA)
- …Help Desk **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** Security+, CE - CompTIA **Experience:** 2 + years of ... Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A career in enterprise IT… more
- General Dynamics Information Technology (Quantico, VA)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier II** with GDIT. A career in enterprise IT ... a meaningful part in improving how agencies operate. **Shift position : Monday - Friday 10:00pm - 6:00am EST** Our...- 6:00am EST** Our work depends on a **Help Desk Analyst Tier II** joining our IT… more