- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …Performance Indicator (KPI) metrics. Acts as the liaison between Shift Leads, Service Desk Lead , and client leadership. Provides and manages escalation ... Responsible for supporting and leading Service Desk operations and multiple shift leads...and take or recommend actions to address. + Monitor shift lead queues daily and provide feedback… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift.... + Any other duties assigned by the Team Lead or management. Position Requirements Qualifications / Technical Skills: ... Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large...stewardship concerns to the appropriate authorities. + Provide a Shift Summary Report at the end of each … more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Able to Obtain:** Top Secret SCI + Polygraph **Job Family:** Help Desk **Skills:** Customer Service ,Help Desk Support,Troubleshooting **Certifications:** ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help Desk … more
- General Dynamics Information Technology (Arlington, VA)
- …Help Desk **Skills:** Customer Service ,Help Desk Operations,IT Help Desk ,ITIL Service Desk ,IT Service Desk **Certifications:** CompTIA ... people are our differentiator. We are seeking a customer service centered Service Desk Specialist...extensively researching the issue again. + Notify the team lead of all VIP requests for support that require… more
- General Dynamics Information Technology (Washington, DC)
- …Highly Desired + **Location** : On Customer Site, Washington, District of Columbia - This service desk is 24/7/365, occasional shift work may be required. ... **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- Marriott (Forest Heights, MD)
- …of the Front Office or Front Desk Manager. * Supports daily Front Desk shift operations. **Supporting Progress Toward Guest Services and Front Desk ... responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are an...status or any other characteristic protected by law. Description 1st Shift Agent (Fri - Tues 7:00 AM - 3:30 PM ... weekend shift ) The Enterprise Operations Center (EOC) Tier 1 System...System Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems,… more
- Marriott (Forest Heights, MD)
- …to maximize room revenue and control property occupancy. * Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and ... basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Position directs and works with managers and employees to carry out… more
- General Dynamics Information Technology (Beltsville, MD)
- …Be Able to Obtain:** Top Secret **Job Family:** SCA **Skills:** Problem Resolution, Service Desk ,Technical Helpdesk **Experience:** 5 + years of related ... of contact for IT problem resolutions for the DoS service desk . In this role, a typical...Beltsville, MD** + Ability and willingness to work any shift during a **24/7/365** operation **EVEN BETTER IF YOU… more
- Humana (Washington, DC)
- …channel experiences, knowledge management practices, and the integration of DEX tooling with IT Service Desk ( Service Now) to increase efficiencies. + 5+ ... a part of our caring community and help us put health first** The Lead Solutions Architect is a highly technical and strategic role with subject matter expertise… more
- Marriott (Hyattsville, MD)
- …for supporting compliance with brand standards and legal obligations. Supports and leads shift teams to provide consistent, high quality service . Coordinates and ... and Guest Services Teams on an as needed basis** * Leads daily Front Desk , Housekeeping, or Guest Services shift operations. * Assists in supervising an… more
- Chenega Corporation (Springfield, VA)
- … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in ... route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for...to obtain CI Poly clearance. + Exhibit excellent customer service , organizational, and time management skills. + Ability to… more
- SHI (Washington, DC)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... and alignment with business objectives. + Contribute, develop, and take lead on service improvement initiatives, collaborating with internal/external customer… more
- Marriott (Washington, DC)
- …or GED; 2 years experience in the sales and marketing, guest services, front desk , or related professional area. OR * 2-year degree from an accredited university in ... **Preferred:** * 4-year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific… more
- Extra Space Storage (Temple Hills, MD)
- …encourage you to apply: _Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead , Customer Service Team Lead , Customer ... + **Paid Time Off** accrued throughout the year, increasing with years of service + **Generous 401(k) match with Traditional and/or ROTH choices.** + Affordable… more
- Trinity Health (Kensington, MD)
- **Employment Type:** Full time ** Shift :** **Description:** General Summary: This job is in addition to a series of three involving registrations; admission, bed ... Cross Hospital. **Job Title: Registrar** **Employment Type:** Full time ** Shift :** Day **Location: Kensington** **Highlights:** + **Competitive salary** + **Benefits… more
- The Kaizen Company (Arlington, VA)
- …solutions catalyze locally driven, organizational, and institutional performance improvements and shift the development model into one that is bottom-up and ongoing. ... work with the Agency. The Partnerships Incubator was set up as a global service hub to address this need by amplifying USAID's external communications efforts to… more
- Kimpton Hotels & Restaurants (Washington, DC)
- …You'll Do** Maintain cleanliness and appearance of the hotel, all the while providing amazing service to our guests along the way. Act as an advocate for the hotel, ... maintain complimentary hotel lobby functions including the morning coffee service and nightly concierge events. + Deliver housekeeping items...etc.) to guest rooms upon request from the front desk . + Get assignments, keys, pager, and special guest… more
- ARK Systems, Incorporated (Columbia, MD)
- …as required. + Communicate effectively with the Sr. Contracts Coordinators and Lead Technicians to identify and resolve scheduling issues. + Answer customer calls ... and follow through on their requests. + Provide customer service and maintain positive relationships with Property Managers and...a phone and making calls for potential entirety of shift . + Work requires continual attention to detail in… more