- Abbtech Professional Resources (Chicago, IL)
- …* Provide deskside support for end users as per tickets dispatched from the Service Desk . * Stage devices in preparation for deployment to end users. * ... The program encompasses a wide range of IT services, including help desk , deskside support , Windows workstation engineering and maintenance, managed print… more
- KaiHonua (Rock Island, IL)
- …software and hardware products and services to resolve problems of users. The service desk representative provides assistance to users and organizations using ... be able to perform the following with minimal guidance:Provides Tier II support to users by researching, diagnosing, and resolving technical problems involving both… more
- Software Galaxy Systems, LLC (Waukegan, IL)
- …or user self- service where possible. Work with the Level 1 Service Desk , other Technicians, Senior Technicians, Hardware, and Engineering to understand ... at least 4-7 years' experience. Assume primary responsibility for client's mobile device support providing service over the phone, through e-mail, chat, in… more
- Beacon Hill Staffing Group, LLC (Chicago, IL)
- …of the office, being a liaison to the building management and managing front desk personnel. The ideal candidate will be a proactive, collaborative team player and ... management and servicing of office equipmentMaintain inventory of furniture and support office buildout projectsFacilitate implementation of new office policies and… more
- Flex-N-Gate Corporation (Urbana, IL)
- …the appropriate experienced technician.Record, track, and document - help desk request, problem-solving process, including all successful and unsuccessful decisions ... made, and brief IT Support Supervisor on final resolution.Use only approved diagnostic utilities...8Working knowledge of a range of diagnostic utilities.Exceptional customer service orientation and the ability to present ideas in… more
- Nexagen Networks Inc (Rock Island, IL)
- …server, mainframe applications and hardware. Handles problems. that the first-tier of help desk support is unable to resolve. May interact with network services, ... Contract and has an immediate opening for IT Help Desk Job Location: Rock Island, IL Job Clearance: Must...software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or… more
- Lincoln Financial Group (Springfield, IL)
- …a Glance** We' re excited to bring on a Service Rep, for IT Service Desk Support ! In this position, you will remotely provide a full range of technical ... issues in a timely fashion. + Prioritize and manage service support requests in line with expected...resolves problems and tickets that are assigned via the Service Desk or directly from the user… more
- SAIC (Scott AFB, IL)
- **Description** The National Security Customer Group of SAIC is seeking a Help Desk Service Specialist to support an IT Service Desk effort for ... Communications & Cyber Systems Directorate (TCJ6). The successful candidate will join the Service Desk team assisting the users experiencing a service … more
- RLDatix (Skokie, IL)
- …a team providing first-class technical user support to ensure calls to the Service Desk , either by email, telephone, self- service or 'walk-in' are ... as required through to closure. The Associate Service Desk Analyst will provide desk -side support including resolving hardware and software faults,… more
- Invenergy (Chicago, IL)
- …own. We operate. We are Invenergy. Job Description Position Overview Invenergy is seeking a Support Coordinator, Service Desk . This is an exciting entry ... and maintaining inventory. You must be passionate about customer service and technology. You will be expected to continually...mobile device, tablets) Assist with data transfer Assist with support tickets Setup physical desk at corporate… more
- Invenergy (Chicago, IL)
- …to business problems. + Adhere to the company's values and behaviors. + Monitor service desk tickets, for yourself and team members, and lend expertise as ... functional areas in IT. We are looking for an energetic, outgoing, customer service -oriented Helpdesk specialist to provide technical support to users both… more
- CIBC (IL)
- …-** Engage in informational calls on changes in technology, project meetings requiring Service Desk support , application upgrade information, and any other ... you'll be doing** As a member of the US Service Desk , you will be responsible to... Service , Electronic Mail, Group Problem Solving, Help Desk Support , Information Technology (IT), IT Troubleshooting,… more
- Insight Global (Chicago, IL)
- …an Investment Management firm located in downtown Chicago, IL. They are seeking a Service Desk Specialist, to hit the ground running with minimal training, and ... assist with their day-to-day operations on the Service Desk team. The Service...Executive members of the organization. This individual will be support customers over the phone and via ServiceNow ticketing… more
- Levi, Ray & Shoup, Inc. (Urbana, IL)
- …+ Contact Employee Login (http://www2.lrs.com) File Transfer Filters Careers Added Mar 20, 2024 Service Desk Analyst (26220) Urbana, IL | Temp to Perm Apply ... the right person. LRS Consulting Services is seeking a Service Desk Analyst for a 6-month contract...Desk Analyst will: + Provide technical assistance / support for desktops, laptops, virtual desktops, network connectivity, business… more
- Marriott (Springfield, IL)
- …Y **Relocation?** N **Position Type** Management **JOB SUMMARY** The Manager of IT Service Desk Technologies is a key leadership role responsible for guiding ... both clients and stakeholders. Reporting to the Director, IT Service Desk Technologies this associate will collaborate...and guidance to ITSM staff on ITIL best practices, service management tools, and organizational processes to support… more
- Cayuse Holdings (Springfield, IL)
- …reduced cost, increased profitability, and accelerated time to market. **Primary Focus** The Service Desk Agent provides customer service solutions within ... High school diploma or GED required. + Experience preferred Service Desk or Customer Service ...in computer systems, customer support or IT support . + Experience with ServiceNow IT Service … more
- Robert Half Technology (Lincolnwood, IL)
- …involves leading a dynamic team to ensure efficient operation of the service desk , improving customer experience, and maintaining standard operating procedures. ... development and implementation of strategies for continuous improvement of service desk experience. * Manage a team.... * Recommend changes in the operation of the service support functions to respond to changing… more
- ProSphere Tek (North Chicago, IL)
- … function and IT Operations Management. The incumbent shall provide Service Desk and End-User Service support to include creating/receiving trouble ... IL. This position provides Tier 1 and Tier 2 Service Desk and End-User Service ...& incidents) per month (90% are Tier-1 and 2 support requirements), which span more than 4,000 desktops/laptops, 200… more
- Robert Half Technology (Chicago, IL)
- …of a highly motivated team, you'd be great for this position! Can you represent the Service Desk by consulting with 2nd and 3rd level teams to help transition ... new and changing services? This Service Desk Analyst job might be for...support to team members by focusing on restoring service to the end users. Another important piece of… more
- Robert Half Technology (St. Charles, IL)
- …have a can-do attitude and are looking to be part of a highly motivated team. This Service Desk Analyst job's main duty is to represent the Service Desk ... mean creating knowledge articles and arranging training for other Service Desk Analysts when needed. If chosen,...support to team members by focusing on restoring service to the end users. It is also required… more
